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Author Topic: Red Frame Symbol on Dolby Server Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 06-21-2014 03:55 PM                     I'm not trying to start a battle with you either, but the fact remains you are giving Steve bad advice. Why? Because not a single one of those "improvements" you listed above applies to Steve's scenario. Upgrades should only be performed when they bring a new feature that is needed or an improvement in reliability. And of course, any company's release notes are to be taken at face value. Just because they THINK they fixed something doesn't mean they did. Also even if they DO fix one thing, they could've easily broken other things.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 06-21-2014 04:01 PM                     ok, I'll wait for Steve's next posts "projector logs full" or "Dolby System clock drifting" then  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 06-21-2014 04:33 PM                     4.7.x doesn't fix the projector logs full. I've witnessed it a few times already myself even after all of the purging. That's a TI issue. Steve starts his shows manually. So what was the reason again?  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 06-21-2014 04:39 PM                     Then Steve G. is wrong about that! uhm... clock? (even though that is not fixing it completely), subtitle issues? Bigger number on the splash screen?  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 06-21-2014 04:54 PM                     As odd as it may seem, a bigger number on the splash screen actually won't benefit Steve K. I don't think Mr. Guttag actually said 4.7 fixes the problem, I think he most likely stated that it has not caused him any issues. He normally words his posts very carefully.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 06-21-2014 05:09 PM                     Correct, I didn't say that 4.7 "fixes" the problem. I said I was able to purge many Enigmas that were "almost full" to a clean and green state. Thus far, none of the ones that I have pre-emptively purged has become "almost full" or "full." I've kept all of my non VPF customers on 4.3.5.9 until a feature they wanted came out or for compatibility to a new system installed was put in. I still have folks on 4.3.5.9.  |  IP: Logged Steve Kraus Film God Posts: 4094 From: Chicago, IL, USA Registered: May 2000 posted 06-21-2014 07:42 PM                    But you took people on 13 back to 9. Was it for a reason that affects shows or other things like interactions with library survers, NTP, automation, etc.? If 13 is rock solid in terms of show playback then I won't mess with it. @Brad: Love the bugs graphic. Stealing...  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 06-22-2014 06:30 AM                     Yes, I had show issues with 13. Call it coincidence or not...but with 13 I had odd and random things occur...with 9, never had the problems. Even in the config screen, 13 acts weird. All of the sudden you get other parts of the CLI starting to print through the screen with gibberish. It should also be noted that 4.3.5.13 uses a different form of linux than all other versions...it looks completely different on boot up than all other versions. You do what you want...I have no vested interest in what version you run. I've said my piece.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 06-22-2014 07:32 AM                     ok, I'll rephrase then: "projector logs almost full" Steve K.: you won't have problems with either 4.3.5-13 or 9 or virtually any other versions (besides the evil 4.5!), I wouldn't worry too much, what we are debating here are little glitches, nothing serious - IMHO.  |  IP: Logged Steve Kraus Film God Posts: 4094 From: Chicago, IL, USA Registered: May 2000 posted 06-22-2014 10:15 AM                    Well, maybe I should take it back to 9 but not until I have a long interval in case there are problems reloading the 862. Hmmm. I suppose I should ask if 13 really did solve any issues that I might care about. For sake of completeness of this thread I should confirm that the incompatible DCP graphic in the thread title did go away with the repair so what Steve said must be confirmed: 24 fps playback is a given but anything else might be approved only if the system can talk to the 862 about it. Dead 862 means not approved.  |  IP: Logged Antti Nayha Master Film Handler Posts: 268 From: Helsinki, Finland Registered: Oct 2008 posted 06-23-2014 10:10 AM                     I just ran into a weird issue involving the red frame icon on DSS200/4.3: 1) I ingested a 25fps SMPTE DCP with a minor error in the subtitle file: there was one extraneous blank subtitle in the end, which had a timecode that was outside the duration of the CPL. Something like 02:00:00:00, when the duration of the video/audio tracks was less than 90 minutes. 2) The ingested CPL showed no problems and played back just fine when tested, with subtitles and all. 3) Suddenly, the next day, this CPL was marked with the red frame icon. I didn't try playing it, but was going to re-ingest it from a CRU drive instead to see if that helps. I simply inserted the CRU drive in order to do that, and at the same moment, the red frame icon disappeared from the CPL that was already loaded on the server. I didn't even get to start the re-ingestion! 4) I ejected the CRU drive and the red frame icon on the server never returned. The screening went just fine. 5) I logged on to Film-Tech and saw that Steve K had started a relevant thread just two hours earlier. No idea whether that had something to do with the minor subtitle error, or if it was just some kind of a glitch which made the server/mediablock temporarily think that it's not able to play back 25fps content. * * * Regarding the Dolby software versions, here's a list of bugs that I've personally encountered and were fixed in later versions: Fixed in 4.6.0 (32): "a condition where subtitle files with one or more spaces in the file/folder name could not be read and transferred to the projector." Fixed in 4.7.0: "a subtitle font problem that occasionally occurred when ingesting content via FTP." Fixed in 4.8.0 (33): "a subtitles problem for shows with both Interop and SMPTE content." Not bugs per se, but improvements that have helped me: - 4.4.2(?): mediablock forces a restart of the CineCanvas subtitle engine automatically, in case subtitles are dropped during playback. - 4.7.0: content can now be ingested from an exFAT drive. So all in all, I currently prefer 4.8.0. Granted, I do a lot of festivals and those listed above may not be common headaches with studio DCP's (particularly when they're unsubtitled ).  |  IP: Logged Steve Kraus Film God Posts: 4094 From: Chicago, IL, USA Registered: May 2000 posted 06-25-2014 09:39 PM                    One thing I see 13 did not address was when oddities cause the input drives to be unreadable, at least, in this case the USB. I had a movie on a LaCie 4 TB portable drive (NTFS formatted) and it didn't see it. Maybe it's too big (it doesn't work with Windows XP either, with a 2TB limit). But that's beside the point. But after pulling the plug on it, the system still thinks the connection is busy (flashing red transfer symbol). So the easy-to-screw-up nature is still there. Maybe both versions use the same driver. Had to reboot.  |  IP: Logged Steve Kraus Film God Posts: 4094 From: Chicago, IL, USA Registered: May 2000 posted 06-28-2014 09:20 AM                    Well, here is something. Two "slides" (10 sec DCP's made from stills, flat and scope) made with DVD-O-MATIC that played fine on 9 don't play on 13 (with related Cat.862 software). No incompatibility flag or anything. You just get to that point in the time line and playback simply tops. It says running but the time stops. Remade with DCP-O-MATIC, they work. Glad I tested. Other DCP shorts (made with DVD-O-MATIC) made from downloaded video (including those flagged as non compliant when the 862 was dead) seem to be okay.  |  IP: Logged Antti Nayha Master Film Handler Posts: 268 From: Helsinki, Finland Registered: Oct 2008 posted 07-01-2014 05:56 AM                     quote: Steve Kraus One thing I see 13 did not address was when oddities cause the input drives to be unreadable, at least, in this case the USB. I had a movie on a LaCie 4 TB portable drive (NTFS formatted) and it didn't see it. Maybe it's too big (it doesn't work with Windows XP either, with a 2TB limit). But that's beside the point. But after pulling the plug on it, the system still thinks the connection is busy (flashing red transfer symbol). Does the drive contain a lot of files, particularly non-DCP stuff? This behaviour remains even with the latest software versions: When a disk is connected, the Dolby server always goes through the whole disk looking for ingestible content before showing a content listing in Show Manager. If the disk contains a lot of files (such as hundreds of thousands of small j2k files left over from the DCP authoring process), this will take literally days! So you have no choice but to quit the process. With a CRU drive, you can safely use the disconnect button in the CRU bay. After doing that, try simply connecting a new drive to see if that clears the blinking CRU transfer symbol. If it's a USB drive, on the other hand, I never feel safe just unplugging it while the drive is being read - so I prefer to shut down the server first. Note that the Dolby also goes through files in the Trash / Recycle Bin, at least on some file systems. Ideally, a DCP drive should only contain DCP's and nothing else - and any recycle bins should be emptied before connecting the drive. To make things worse, NTFS drives often have user-specific recycle bins which can sometimes be a bit tricky to remove.  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 07-01-2014 07:36 AM                     The Dolby will only support drives larger than 2TB since version 4.4 or so. - Carsten  |  IP: Logged

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