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Topic: Rules for Movie Goers

Taplie Coile
Film Handler

Posts: 5
From: Durham, NC, USA
Registered: May 2001

posted 07-31-2001 07:29 PM

Paul-

You beat me to that one. I thought I was the only one that had that happen. Although my caller had a problem with the lens.....

Taplie

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99

posted 07-31-2001 09:29 PM

I don't know if I completely agree with rule 7B. The person would actually be doing the entire audience a favor.

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John Pytlak
Film God

Posts: 9987
From: Rochester, NY 14650-1922
Registered: Jan 2000

posted 08-01-2001 07:53 AM

Brad said: "I don't know if I completely agree with rule 7B. The person would actually be doing the entire audience a favor."

I agree! If there is a problem, let the theatre personnel know immediately. But discretely and politely leave your seat to inform them in person, rather than using your cell phone.

------------------
John P. Pytlak, Senior Technical Specialist
Worldwide Technical Services, Entertainment Imaging
Eastman Kodak Company
Research Labs, Building 69, Room 7419
Rochester, New York, 14650-1922 USA
Tel: 716-477-5325 Cell: 716-781-4036 Fax: 716-722-7243
E-Mail: john.pytlak@kodak.com
Web site: http://www.kodak.com/go/motion

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Joshua Voorhies
Film Handler

Posts: 45
From: Overland Park, KS
Registered: Apr 2001

posted 08-01-2001 08:12 PM

All these rules are common sense for 99% of patrons.

Unfortunately, it's that 1% or so that think businesses exist for the purpose of kissing their ass that ruins it for everyone. These people use and abuse our system for their advantage, why the good patrons don't get all the freebies. They think if they bitch and moan loud enough, make enough threats, ect, you will give them free stuff (Unfortunately, they're usually right).
With people like that, I find nothing pisses them off more than saying "no."
Frankly, I don't think any business should go out of their way to appease trouble-making patrons. It just encourages them to create trouble again. It's a fundamental psychological concept: "Behaviour that is rewarded gets repeated." I stay stand up to them, and If they don't like it, they can stay home and smoke their crack.

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Jim Ziegler
Jedi Master Film Handler

Posts: 753
From: West Hollywood, CA
Registered: Jul 99

posted 08-01-2001 11:54 PM

Bad day Voorhies?

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Jesse Skeen
Phenomenal Film Handler

Posts: 1517
From: Sacramento, CA
Registered: Aug 2000

posted 08-02-2001 05:16 AM

I worry most about the ones with kids. It looks like they're saying "look at what Mommy does to get stuff!" When a customer complains about something that is genuinely a problem you should do something to make it up to them, but when you KNOW they're complaining just for the sake of complaining, what to do?
A bad experience with no effort to make up for it can make a customer stay away forever though. I went to a UA theater to see the last "Snow White" reissue because at the time Disney said it would NEVER be on video, period- well the experience made me wish I did have it on video because this print was scratched, and the sound was so low you couldn't hear the dialogue. When I spoke to a manager about this afterwards, she just said "Yes, unfortunately they expect us to run the films and work down here at the same time, and it's just too hard!" She didn't seem to care when I said that was the last movie I'd ever see there (I did end up going back a couple years later, this manager was probably gone but the entire show was out of focus so apparently not much had changed.) It would have made all the difference in the world if I'd gotten a pass to another show where hopefully they could prove this was just a one-time occurrence.

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Greg Mueller
Phenomenal Film Handler

Posts: 1687
From: Port Gamble, WA
Registered: Jun 99

posted 08-02-2001 10:52 AM

I think part of the big problem is people haven't been taught manners. They don't know that it's rude to inflict themselves on you. Some of this might come from the influence of video in the home. People are used to talking out loud having the phone ring talking to there kids and having their kids ask them questions all the way through the video. The children just think they are at home and can do anything they did at home at the theater. And, their parents are to stupid/ignorant to tell them otherwise. Last night my wife and I went to the theater and all the way through the movie the kid behind us (who was way to young to appreciate what was going on) kept say "Daddy, what's.....?" etc. Both my wife and I kept turning around and the parents would just sit there and finally one of the lunk heads would say ok (junior) you must whisper. I've noticed this alot with other "common manners" too. Like when you're going through a door, you hold the door open so that the person walking behind you can put their hand on the door and it doesn't close in their face. I'm not talking about being a door man, just that 1 or 2 second extra door hold. It's got to be ignorance. Either that or it's the age of generation F__k You. I think I'm getting old

------------------
Greg Mueller
Amateur Astronomer, Machinist, Filmnut
http://www.muellersatomics.com/

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Michael Brown
Phenomenal Film Handler

Posts: 1522
From: Bradford, England
Registered: May 2001

posted 08-05-2001 07:44 AM

Rule 8b: When attending a childrens film that contains animals (eg 102 Dalmatians, Cats and Dogs,)do not spend the entire time commenting loudly with your children on how certain animals are eg cute. Sentences spoken loudly to your children such as "Look at the cute doggy Charlie" should be avoided.

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Richard C. Wolfe
Master Film Handler

Posts: 250
From: Northampton, PA, USA
Registered: Apr 2000

posted 08-06-2001 01:27 AM

Joshua:

I couldn't agree with you more. When WE make a mistake or do anything that ruins the patrons ability to enjoy the show or their visit to our theatre, we will offer either a pass or refund, along with an apology. However, if we have done nothing wrong and the patron is one of those complainers that is just trying to get something for free... they get nothing! Why should we encourage them to return when it is those patrons that usually ruin the show for the others.

That is why our motto is: "The customer is always right, EXCEPT when the're wrong"!

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Matthew Bailey
Master Film Handler

Posts: 461
From: Port Arthur,TX
Registered: Sep 2000

posted 08-06-2001 11:24 PM

To J.C Cowles:You should also add another rule: No powwow dancing in auditoriums except when lights are brightened during end credits
or when lights are brightened with no film running.All dancing
must stop when lights dim.

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Jim Ziegler
Jedi Master Film Handler

Posts: 753
From: West Hollywood, CA
Registered: Jul 99

posted 08-07-2001 04:58 AM

Rule 9 - Don't take a swing at an usher. That will get the police called.

Rule 10 - Don't shout profanities at the top of your lungs at the pay phone by the box office, especially when police are already at the theatre, two feet away from you, dealing with #9

Rule 10a - If you violate rule 10, don't argue with the cop when he tells you to hang up the phone.

Rule 10b - Playing the race card is stupid and ineffective.. Especially when you are white.

Rule 11 - Don't come back to the theatre after having been thrown out a previous day and refuse to leave until you get a refund. Especially if the cops are still there dealing with the situation in rule 9...

Rule 11a - When violating rule 11, don't claim you are going to sue over the price of your $10 tickets.. It just makes you look like an idiot...

And this was on a Monday.....

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Joshua Voorhies
Film Handler

Posts: 45
From: Overland Park, KS
Registered: Apr 2001

posted 08-08-2001 01:52 AM

Rule 12: Don't play the race card period. It ruins it for the people who really do get discriminated against. Also, don't play the race card when your one of maybe 6 people to get kicked out of an auditorium with 200 people of the same color.

Here's something I can't say but wish I could:
"You're just doing that because I'm black."
"Yes, yes I am."

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Arthur Allen
Film Handler

Posts: 99
From: Renton, WA, USA
Registered: Aug 2001

posted 08-11-2001 09:24 PM

quote:
A drive-in theatre manager that I know had a problem with a laser pointer on his screen during a movie one evening a couple of seasons ago and when he figured out who was doing it it turned out to be a lady who was with her children.

A few years ago I went to a presentation of Aardman shorts at a repertory theater. About halfway into the show I noticed that someone was shining a flashlight on the screen, and it was coming from a family of one mother and several kids. Since I could see who was doing it, it would be easy to report them. Unfortunately, this was a newer auditorium stacked on an older one, and I would have to go way downstairs to get someone's attention. I had to weigh missing part of the show against seeing the rest of it with a flashlight being waved up and down across the screen. Also, the mother would know who complained because she would have seen me go out, and she would probably grouse about how she had to pay full price at a time of day when most theaters charge matinee prices, and how most of the shorts aren't geared towards kids, etc., etc.

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Jerry Chase
Phenomenal Film Handler

Posts: 1068
From: Margate, FL, USA
Registered: Nov 2000

posted 08-12-2001 12:11 AM

(Old trick for the people in the balcony when someone in the orchestra is acting up.) Paper napkin. Coke dip. Shape into wad. Aim well and fire. Satisfying "Splort!" against back of head of offending audience member. Look innocent and try not to laugh.

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Jim Ziegler
Jedi Master Film Handler

Posts: 753
From: West Hollywood, CA
Registered: Jul 99

posted 08-12-2001 02:14 AM

Rule 12 - Don't plaot how to sneak in your 16 year old girlfrined into an R rated movie when you are 2 feet from a manager..

Rule 12a - When caught, be thankful you were allowed a refund, and quit whining.

Rule 12b - After causing a big scene and annoying the management with your whining, don't try to sneak her in the next day.

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