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This topic comprises 4 pages: 1 2 3 4
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Topic: Stupid floor staff...
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Justin Hamaker
Film God
Posts: 2253
From: Lakeport, CA USA
Registered: Jan 2004
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posted 09-13-2008 01:19 PM
quote: Dominic Espinosa
Wouldn't it be easier to start from the quarters up? "one, two, three, four, five," then ones "six...twenty-five", etc.?
This seems to be almost second nature to me, but almost every assistant I've trained seems to have great difficulty picking it up. They learn it and use it, but they never seem comfortable with it.
As for employees counting change, this one frustrates the hell out of me. I was recently at a Taco Bell where an employee entered $20 on the computer when I handed him a $10. Sure enough, he tried to give me change for a $20. If I had my way, I would disable the amount tender feature on all POS systems.
The other one that drives me crazy is when employees get all flustered because they entered $200 instead of $20 and they think it's going to screw up the register.
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Christopher Crouch
Expert Film Handler
Posts: 128
From: Holywood, ca, usa
Registered: May 2006
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posted 09-13-2008 06:21 PM
quote: Michael Gonzalez
How many have worked at theaters where there was a stock room that was only assessable through an auditorum?
I once worked at such a theatre. The large auditorium not only had a primary stock room attached, but also the only access to the second floor (i.e. booth and the employee break room). Worse, both doors had numeric locks that emitted loud beeps and closing mechanisms that slammed the door if you weren't careful. Naturally, there was an issue with staff not minding the door and allowing it to slam. During shift changes, guests were often treated to a door repeatedly beeping, opening a column of light in to the rear of the auditorium, then slamming loudly. And, of course, you had the individuals opening the storage area, searching with flashlights, and hauling out stock. While there was definitely some "stupid staff" involved in this, I place the majority of the blame on whomever designed this idiotic setup.
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Dominic Espinosa
Phenomenal Film Handler
Posts: 1172
From: California, U.S.A.
Registered: Jan 2004
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posted 11-22-2008 01:22 PM
quote: Justin Hamaker
If I had my way, I would disable the amount tender feature on all POS systems.
AMEN! Our ticketing system here currently allows you to total out without amt tender for tickets but for concessions it's not an option.
Really a pain because with all these kids being new and most never having worked a register you can teach them to ignore it -- the amt tender feature doesn't exist in their minds then. Oh well.
As a DM I've had the eye-opening experience of working with a lot more people all at once and seeing what kind of staffs there are in general out there and man, I have to say, I am shocked by how low the standards in most organizations are!
I've been told a few times that my standards are too high or that I ask too much of employees (like expecting them to stand when customers approach the box office window, or not read books, text message, play on their laptops while on duty, etc.)
If you consider the standard folks had to adhere to even 20 years ago for much less pay these kids ought to be grateful!
Especially since they don't have to wear those bulky jackets, white gloves, or hats from way back in the day. Which by the way I'd totally bring back if I could.
Honestly, I think the downfall of our society can be blamed on irresponsible parents and the stupid ways we compensate for them (starting with the hippie and boomer generations really) that failed to impart common sense and intelligent manners to their kids. Now those kids are having kids that are borderline incapable of survival without the technology they take for granted.
We've got drugs for everything and harnesses with leashes when we ought to be teaching kids to deal with sh** and not run into the street.
Now I'm not blaming all problems on society of course, I know that a fair amount of my frustrations are due to the fact that I'm young and people don't like taking orders from someone their age or their junior, but I digress...
More and more managers are becoming surrogate parents required to teach their employees fundamentals just to get an honest days work out of them.
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Dominic Espinosa
Phenomenal Film Handler
Posts: 1172
From: California, U.S.A.
Registered: Jan 2004
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posted 11-28-2008 12:57 PM
quote: Dustin Mitchell
1) wipe down counters
2) clean glass
3) sweep and mop floor
4) Durrr......
5) Read the synopsis sheets so you have more than a blank expression to offer the inquisitive guests.
6) Organize the stationary/supplies/cabinets under the counters
7) Update the reader board when practical (changeover days only)
8) Prepare the marquee change (figure reusable letters for each panel based on titles coming down/going up, again changeover days only)
9) Fill out the "who's working today" (or similar) sheet
I'm sure there are other things that could be lumped in.
With my current chain only half the locations have dedicated box offices. One of which uses theirs all the time, during the weekdays we use an extra register at the con stand for the other location.
The one with the all-the-time box office is never really "dead" as we've spread the shows out sufficiently that there is never a break longer than 40 minutes and there are only a couple of those per day.
I think in general the dedicated box office is the way to go if business volume permits. And if that's the case then there should be enough work that they don't need something to keep them busy.
My opinion is simply that when someone walks up, guest, potential guest, person cruising the street whose eye was caught by something in our window they should look in and see a friendly, attentive employee.
No guest should feel like they're inconveniencing the person they're about fork over their money with their petty request to be entertained.
Unfortunately most box office cashiers, unless rigidly trained to begin with, will not be the snap-to-attention individuals that create that friendly, attentive atmosphere that really should be the gimmick that draws people to the theater rather than some b/s like DLP or whirling dervishes or whatever the trend is.
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