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This topic comprises 5 pages: 1 2 3 4 5
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Author
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Topic: Do moviegoers care?
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Mark Lensenmayer
Phenomenal Film Handler

Posts: 1605
From: Upper Arlington, OH
Registered: Sep 1999
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posted 01-08-2001 05:31 PM
Yes, customers care. We care about a reasonably comfortable, trouble free performance. A local theatre has permanently lost my business. It is very close to me, but I will NEVER go back.This is what I must call an "unbrand" theatre. It is one of the former Cinemark theatres that was spun off from the main chain, but not too far. The word CINEMARK is removed from all materials, but everything else remained the same. If anyone knows an address for the head office of this mystery chain, I'd appreciate knowing it. Why was I so upset? The problem started with a LONG line in the lobby for tickets. The theatre was staffed by one ticket seller/ticket tearer, one manager, trying to handle money AND run the booth, and one popcorn seller. This was a Sunday afternoon. The ticket seller moved in semi-slow motion, and also had to handle the complaints of patrons who were waiting for their movie to start...only 20 minutes late. After waiting in the LONG, SLOW line, we got our tickets and proceded to the theatre. At one time, this was the finest theatre in the area, originally with a well-tuned THX system. Screen size is small (26'...1990 construction), but well lit. OK...the film starts just a few minutes late. Out of frame, but adjusted. Then, later in the trailers, it pops 2 sprocket holes out of frame. I complain and it keeps running for a few minutes with no intervention. Then, the film stops completely. I wait to see if anyone is taking care of the problem before complaining. After a reasonable time, I go to the slow ticket taker to complain again. This time, I'm told by the popcorn seller to "calm down, it's not really a problem." I replied that I did not consider this acceptable and I would be complaining to the head office. More laughter on the part of the popcorn purveyor. OH, I forgot to mention the piece of dirt that fluttered around the right edge of the screen during the trailers, and continued for the entire film. Very distracting. The film finally returned to the screen. Listening closely, I heard only center channel and surround. I don't know for sure, but I would be very surprised if the film did not have left/right sound content. It's always possible...if any of you are running TRAFFIC, is there left/right main sound? The theatre has DTS, and the film was threaded through the DTS reader. About 10 minutes before the end of the film, the film breaks. We all got to enjoy the lovely spiderweb of melting film. The film stopped, but it was at least 2-3 minutes before the screen went dark...bet that lens was happy! It took about 10 minutes to fix the film, and everything ELSE seemed to run OK. I don't think the problem was lack of skill, I think it is lack of staff. 3 people is just not enough for a Sunday afternoon. On top of all of that, I found TRAFFIC to be pretentious, poorly written, poorly photographed and only fairly acted. (Can you tell I didn't like the picture?) That didn't add to my mood either. I don't think my wife and I were ever so happy to leave a theatre. As for the above movie review, that's just my opinion, I could be wrong. Mark Lensenmayer
------------------ "As a moral to young men who come down to the city, don't go round breaking people's tambourines."
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John Walsh
Film God

Posts: 2490
From: Connecticut, USA, Earth, Milky Way
Registered: Oct 1999
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posted 01-09-2001 11:29 AM
I tend to agree with Evans C. about people only noticing quality when there is a change. I've been to several theaters which I think are dumps, yet they do good business.There are two theaters near me, in towns that are known for having money. The theaters are dumps, and have been for 20 years. Yet, eveyone in those towns think the theaters are (maybe not the most modern, but) generally good, quality places. They've been dumps for so long, people there think that's the "norm." The theaters are close (to where the people who go there live,) moms feel OK about dropping their kids off there, etc. So, despite the "insults" the theaters throw at the local patrons, they keep going back.
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Evans A Criswell
Phenomenal Film Handler

Posts: 1579
From: Huntsville, AL, USA
Registered: Mar 2000
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posted 01-10-2001 08:33 AM
The city makes a lot of difference when it comes to customers noticing good/bad presentations. For example, in Decatur, AL, one theatre has truly professional quality presentations and the other has very mediocre presentation. Most customers notice the difference, but instead of hearing comments like "Theatre A has great projection quality", you hear "Theatre B has poor projection quality". Customers much more often give negative comments about bad experiences rather than positive comments about good experiences. However, theatre B survives because it gets half of the movies and if movie X is playing at theatre B, then customers can either go to theatre B (most likely) or drive to Huntsville (less likely).In a city where there are a few theatres and they're all mediocre in quality, people that never go to other cities to watch movies get used to it and probably assume that all theatres are that way. The general public is, for the most part, very uneducated concerning film and projection. I doubt that many people under the age of 30 (I'm 32) have ever touched or seen an piece of motion picture film or operated any kind of projector unless they've worked for a theatre. I use this age because I used to see 16mm films in class in school one or two times a week, on the average, and students in the class often operated the projectors, so everyone was familiar with film. After 1982, instead of having a 6-foot screen in the front of the room big enough for everyone to see, we had videotape and 19 inch televisions for an entire class to watch. The public's exposure to film was over. Most of the younger generation that goes to theatres now probably think that some sort of "super videotape" or "super DVD" is used. With these ideas in their heads, how could they even recognize many of the minor problems that occur? Evans
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Evans A Criswell
Phenomenal Film Handler

Posts: 1579
From: Huntsville, AL, USA
Registered: Mar 2000
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posted 01-11-2001 08:22 AM
I'm sure different school districts switched from film to videotape at different times. After the 1981-1982 school year in Georgia, I believe that the state department of education stopped providing their film library. Schools could "check out" films from there, and I probably watched every film they had at least two or three times during my 1st through 8th grade years.During my 7th and 8th grade years when I was at Cedartown Junior High School, before and after school, I helped in the library. I did the film projectors and the overdue book slips. First, I took a projector and the films to be shown to each teacher that needed them. When a teacher was ready to show the film for first period, the projector was there, threaded and aimed and ready to go (just turn it on). That was one less chore the teacher had to do that morning. I learned the personalities of all three of the school's projectors and knew the tricks to get each to work properly when they gave trouble. The funny thing was during my 8th grade year, when a teacher would have trouble with a projector, sometimes they'd get me out of class instead of sending someone to the library to get the librarian. I was age 12 and 13 these two years when I did this. During my high school years, I think I saw a total of 3 films run on projectors and all the rest were from videotape on a 19 inch TV except "Romeo and Juliet" in early 1983 which was on the type of videodisc system that used a stylus (RCA Selectavision?). After 1982 in Georgia, I'm sure "film awareness" slowly went down considerably, since students entering the system for the 1982-1983 school year would seldom see film or projectors anymore. Someone age 6 in 1982 would be 24 now.
Evans
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Evans A Criswell
Phenomenal Film Handler

Posts: 1579
From: Huntsville, AL, USA
Registered: Mar 2000
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posted 01-11-2001 12:32 PM
I wish I could remember the specific Bell and Howell models we had. In the library, we had two "Autoload" models, where you push a lever to put the machine in autoload position, then feed the film in and the machine grabs it and pulls it through. You then stop the machine and tug on the film or rotate the take-up-reel for tension, which takes the machine out of autoload position and it's ready to go. We had an older, noisier autoload and a newer, quieter model. The other Bell and Howell we had was called by our librarian a "slot load". You'd just push a lever, run the film through the slot, then turn the lever back up. This type of projector jammed much less often than the autoload types. Until I got to junior high school, all projectors I saw were of the autoload variety. At that junior high school, the history and science departments had their own autoload projectors, which were slightly different models than the older machine we had in the library. I think that school had 27 classrooms, and had 5 16mm projectors at that time, with 2 or 3 in use nearly all day every day (1980-1982). Evans
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