Film-Tech Cinema Systems
Film-Tech Forum ARCHIVE


  
my profile | my password | search | faq & rules | forum home
  next oldest topic   next newest topic
» Film-Tech Forum ARCHIVE   » Operations   » Film Handlers' Forum   » Do moviegoers care? (Page 4)

 
This topic comprises 5 pages: 1  2  3  4  5 
 
Author Topic: Do moviegoers care?
Carl King
Expert Film Handler

Posts: 199
From: Saint John, New Brunswick, Canada
Registered: Mar 2000


 - posted 01-08-2001 12:18 PM      Profile for Carl King   Email Carl King   Send New Private Message       Edit/Delete Post 
customers really do notice a poor presentation. This is a case of people voting with their feet.

Example; There is another cinema not too far from the one I work in. During the Christmas season I was told by my manager that the head office of a business across the street from this other cinema called to book a rental for their employees. Just to be sure, my manger asked if the caller was aware that we were further away from their business than the other cinema. The caller told my manager that the employees at this business insisted on coming to our cinema even though it was a father distance to travel. My manager was told that if we could not book the rental then the staff would find something else to do. The reasons were not given but I think that this speaks volumes.

 |  IP: Logged

Mark Lensenmayer
Phenomenal Film Handler

Posts: 1605
From: Upper Arlington, OH
Registered: Sep 1999


 - posted 01-08-2001 05:31 PM      Profile for Mark Lensenmayer   Email Mark Lensenmayer   Send New Private Message       Edit/Delete Post 
Yes, customers care. We care about a reasonably comfortable, trouble free performance. A local theatre has permanently lost my business. It is very close to me, but I will NEVER go back.

This is what I must call an "unbrand" theatre. It is one of the former Cinemark theatres that was spun off from the main chain, but not too far. The word CINEMARK is removed from all materials, but everything else remained the same.

If anyone knows an address for the head office of this mystery chain, I'd appreciate knowing it.

Why was I so upset? The problem started with a LONG line in the lobby for tickets. The theatre was staffed by one ticket seller/ticket tearer, one manager, trying to handle money AND run the booth, and one popcorn seller. This was a Sunday afternoon. The ticket seller moved in semi-slow motion, and also had to handle the complaints of patrons who were waiting for their movie to start...only 20 minutes late.

After waiting in the LONG, SLOW line, we got our tickets and proceded to the theatre. At one time, this was the finest theatre in the area, originally with a well-tuned THX system. Screen size is small (26'...1990 construction), but well lit.

OK...the film starts just a few minutes late. Out of frame, but adjusted. Then, later in the trailers, it pops 2 sprocket holes out of frame. I complain and it keeps running for a few minutes with no intervention. Then, the film stops completely. I wait to see if anyone is taking care of the problem before complaining. After a reasonable time, I go to the slow ticket taker to complain again. This time, I'm told by the popcorn seller to "calm down, it's not really a problem." I replied that I did not consider this acceptable and I would be complaining to the head office. More laughter on the part of the popcorn purveyor.

OH, I forgot to mention the piece of dirt that fluttered around the right edge of the screen during the trailers, and continued for the entire film. Very distracting.

The film finally returned to the screen. Listening closely, I heard only center channel and surround. I don't know for sure, but I would be very surprised if the film did not have left/right sound content. It's always possible...if any of you are running TRAFFIC, is there left/right main sound? The theatre has DTS, and the film was threaded through the DTS reader.

About 10 minutes before the end of the film, the film breaks. We all got to enjoy the lovely spiderweb of melting film. The film stopped, but it was at least 2-3 minutes before the screen went dark...bet that lens was happy!

It took about 10 minutes to fix the film, and everything ELSE seemed to run OK.

I don't think the problem was lack of skill, I think it is lack of staff. 3 people is just not enough for a Sunday afternoon.

On top of all of that, I found TRAFFIC to be pretentious, poorly written, poorly photographed and only fairly acted. (Can you tell I didn't like the picture?) That didn't add to my mood either. I don't think my wife and I were ever so happy to leave a theatre.

As for the above movie review, that's just my opinion, I could be wrong.


Mark Lensenmayer

------------------
"As a moral to young men who come down to the city, don't go round breaking people's tambourines."

 |  IP: Logged

Darryl Spicer
Film God

Posts: 3250
From: Lexington, KY, USA
Registered: Dec 2000


 - posted 01-08-2001 07:42 PM      Profile for Darryl Spicer     Send New Private Message       Edit/Delete Post 
No mark you are not wrong. I did not like traffic either. I found the sme problem with the sound too. At first I thought my dts wasn't working. But it was. Cinemark still owns two theaters in columbus. A twelve screen discount and a ten screen first run. One of the region offices is located at the ten screen first run I do beleive. The Reagion managers name is Charlie Street. You may be able to find out who ownes that theater now from him. I do not have a phone number on me to give out since I work in a Different reagion.

 |  IP: Logged

Adam Martin
I'm not even gonna point out the irony.

Posts: 3686
From: Dallas, TX
Registered: Nov 2000


 - posted 01-08-2001 09:53 PM      Profile for Adam Martin   Author's Homepage   Email Adam Martin       Edit/Delete Post 
Cinemark spun off a group of (mostly underperforming) theaters a while back to improve their credit rating. Basically, a little brother chain. I don't remember if they gave the new circuit a name, though, and I don't remember just how involved with these theaters the Mitchells remain. Starplex Cinemas is a little sister circuit to Cinemark, but these theaters did not go to them.

 |  IP: Logged

Jason Black
Phenomenal Film Handler

Posts: 1723
From: Myrtle Beach, SC, USA
Registered: Nov 2000


 - posted 01-09-2001 12:19 AM      Profile for Jason Black   Author's Homepage   Email Jason Black   Send New Private Message       Edit/Delete Post 
Mark,

Your assumption about the sound in TRAFFIC is correct, or at least from what I experienced. The audio track is HORRIBLE. I had a DTS print and had to raise the fader to 7.5 in order to get *close* to a comfortable listening level. This should not be the case on a print which contains nothing more exciting than a bunch of dreary dialouge anyway. How the critics say this is one of the years best is BEYOND me. What certify's a critic anyway?

Oh, and btw, I found the color variations in the film deplorable as well. I can think of many, many other things I could have done with 2hrs 40 minutes of my time than sit thru this film.

------------------
The early bird may get the worm, but the second mouse gets the cheese!

 |  IP: Logged

John Walsh
Film God

Posts: 2490
From: Connecticut, USA, Earth, Milky Way
Registered: Oct 1999


 - posted 01-09-2001 11:29 AM      Profile for John Walsh   Email John Walsh   Send New Private Message       Edit/Delete Post 
I tend to agree with Evans C. about people only noticing quality when there is a change. I've been to several theaters which I think are dumps, yet they do good business.

There are two theaters near me, in towns that are known for having money. The theaters are dumps, and have been for 20 years. Yet, eveyone in those towns think the theaters are (maybe not the most modern, but) generally good, quality places. They've been dumps for so long, people there think that's the "norm."

The theaters are close (to where the people who go there live,) moms feel OK about dropping their kids off there, etc.

So, despite the "insults" the theaters throw at the local patrons, they keep going back.

 |  IP: Logged

Evans A Criswell
Phenomenal Film Handler

Posts: 1579
From: Huntsville, AL, USA
Registered: Mar 2000


 - posted 01-10-2001 08:33 AM      Profile for Evans A Criswell   Author's Homepage   Email Evans A Criswell   Send New Private Message       Edit/Delete Post 
The city makes a lot of difference when it comes to customers noticing good/bad presentations. For example, in Decatur, AL, one theatre has truly professional quality presentations and the other has very mediocre presentation. Most customers notice the difference, but instead of hearing comments like "Theatre A has great projection quality", you hear "Theatre B has poor projection quality". Customers much more often give negative comments about bad experiences rather than positive comments about good experiences. However, theatre B survives because it gets half of the movies and if movie X is playing at theatre B, then customers can either go to theatre B (most likely) or drive to Huntsville (less likely).

In a city where there are a few theatres and they're all mediocre in quality, people that never go to other cities to watch movies get used to it and probably assume that all theatres are that way.

The general public is, for the most part, very uneducated concerning film and projection. I doubt that many people under the age of 30 (I'm 32) have ever touched or seen an piece of motion picture film or operated any kind of projector unless they've worked for a theatre. I use this age because I used to see 16mm films in class in school one or two times a week, on the average, and students in the class often operated the projectors, so everyone was familiar with film. After 1982, instead of having a 6-foot screen in the front of the room big enough for everyone to see, we had videotape and 19 inch televisions for an entire class to watch. The public's exposure to film was over. Most of the younger generation that goes to theatres now probably think that some sort of "super videotape" or "super DVD" is used. With these ideas in their heads, how could they even recognize many of the minor problems that occur?

Evans


 |  IP: Logged

Greg Mueller
Phenomenal Film Handler

Posts: 1687
From: Port Gamble, WA
Registered: Jun 99


 - posted 01-10-2001 09:02 AM      Profile for Greg Mueller   Author's Homepage   Email Greg Mueller   Send New Private Message       Edit/Delete Post 
I heard what was supposed to be a national statistic once.
A dissatisfied customer tells 11 people, a satisfied customer tells 2.

------------------
Greg Mueller
Amateur Astronomer, Machinist, Filmnut

 |  IP: Logged

Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 01-10-2001 12:14 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
We've gone to some lengths here to make people realize what "film looks like."

First, in my ticket window (where you lay your money down) I have installed a plate of glass, under which I have some strips of film cut from old Disney trailers laid out in a decorative fashion. Kids love to look at the clips and try to figure out what movies they're from, while the adults ask questions about the soundtracks, etc. It's cool.

I also have an old "frame" area in the lobby that's too narrow for a one-sheet, so I turned it into a "welcome to the movies" display. In the top corner is a house reel with about 500' of old trailers on it...the film comes off the reel and makes a frame around the display. I get endless questions about the film -- "what movie is that?" etc.

Just part of educating the public that "it ain't tape!"


 |  IP: Logged

Christopher Seo
Jedi Master Film Handler

Posts: 530
From: Los Angeles, CA
Registered: Jun 99


 - posted 01-11-2001 06:45 AM      Profile for Christopher Seo   Email Christopher Seo   Send New Private Message       Edit/Delete Post 
Evans:

FWIW, I'm 19, and still have memories of watching 16mm films in elementary school. After the teacher finally got the print threaded, usually chopping off leader in the process, I got to keep the leader. It's the first film I ever collected-- I wonder where it is now. Funny to think that if it wasn't for this early exposure to film, I may never have gotten interested in projection.

 |  IP: Logged

Evans A Criswell
Phenomenal Film Handler

Posts: 1579
From: Huntsville, AL, USA
Registered: Mar 2000


 - posted 01-11-2001 08:22 AM      Profile for Evans A Criswell   Author's Homepage   Email Evans A Criswell   Send New Private Message       Edit/Delete Post 
I'm sure different school districts switched from film to videotape at different times. After the 1981-1982 school year in Georgia, I believe that the state department of education stopped providing their film library. Schools could "check out" films from there, and I probably watched every film they had at least two or three times during my 1st through 8th grade years.

During my 7th and 8th grade years when I was at Cedartown Junior High School, before and after school, I helped in the library. I did the film projectors and the overdue book slips. First, I took a projector and the films to be shown to each teacher that needed them. When a teacher was ready to show the film for first period, the projector was there, threaded and aimed and ready to go (just turn it on). That was one less chore the teacher had to do that morning. I learned the personalities of all three of the school's projectors and knew the tricks to get each to work properly when they gave trouble. The funny thing was during my 8th grade year, when a teacher would have trouble with a projector, sometimes they'd get me out of class instead of sending someone to the library to get the librarian. I was age 12 and 13 these two years when I did this.

During my high school years, I think I saw a total of 3 films run on projectors and all the rest were from videotape on a 19 inch TV except "Romeo and Juliet" in early 1983 which was on the type of videodisc system that used a stylus (RCA Selectavision?).


After 1982 in Georgia, I'm sure "film awareness" slowly went down considerably, since students entering the system for the 1982-1983 school year would seldom see film or projectors anymore. Someone age 6 in 1982 would be 24 now.

Evans



 |  IP: Logged

Scott Norwood
Film God

Posts: 8146
From: Boston, MA. USA (1774.21 miles northeast of Dallas)
Registered: Jun 99


 - posted 01-11-2001 08:46 AM      Profile for Scott Norwood   Author's Homepage   Email Scott Norwood   Send New Private Message       Edit/Delete Post 
I'm 24 and saw quite a few 16mm films in elementary school and even a few in high school (early '90s). I also made a couple of 16mm shorts which I showed to everyone in my high school in 1994/1995, so film in schools was alive (barely) at that time.

In elementary school, we had a bunch of "auto shred" B&H 545 projectors (with tube amps). The ones we had actually worked pretty well and I don't remember ever personally damaging a print (most of the teachers probably would have, though...).

Most of the "educational" films (and, later, videotapes) that I've seen are pretty bad, though. With the rare exception, most of these were probably not worth seeing...

 |  IP: Logged

Evans A Criswell
Phenomenal Film Handler

Posts: 1579
From: Huntsville, AL, USA
Registered: Mar 2000


 - posted 01-11-2001 12:32 PM      Profile for Evans A Criswell   Author's Homepage   Email Evans A Criswell   Send New Private Message       Edit/Delete Post 
I wish I could remember the specific Bell and Howell models we had. In the library, we had two "Autoload" models, where you push a lever to put the machine in autoload position, then feed the film in and the machine grabs it and pulls it through. You then stop the machine and tug on the film or rotate the take-up-reel for tension, which takes the machine out of autoload position and it's ready to go. We had an older, noisier autoload and a newer, quieter model.

The other Bell and Howell we had was called by our librarian a "slot load". You'd just push a lever, run the film through the slot, then turn the lever back up. This type of projector jammed much less often than the autoload types.

Until I got to junior high school, all projectors I saw were of the autoload variety. At that junior high school, the history and science departments had their own autoload projectors, which were slightly different models than the older machine we had in the library. I think that school had 27 classrooms, and had 5 16mm projectors at that time, with 2 or 3 in use nearly all day every day (1980-1982).

Evans

 |  IP: Logged

Tom Sauter
Expert Film Handler

Posts: 163
From: Buffalo, NY, USA
Registered: Sep 2000


 - posted 01-11-2001 02:04 PM      Profile for Tom Sauter   Author's Homepage   Email Tom Sauter   Send New Private Message       Edit/Delete Post 
16mm was just abandoned here at the state university a few months ago. My department managed to acquire all of the projectors and the film library (thank God!) but most people I've talked with about it think I'm nuts. You'd think that they were getting rid of 16mm b/c it isn't used, however, is because they perceive that the format is dead (and 35mm along with it!)

Our students have been told "film is dead so we're teaching you digital." This is a group that enjoys theatres because of stadium seating and *advertised* digital sound.

I've all but given up freelancing for certain local theatre chains because managers KNOW that the audience doesn't know, and I don't like having to say that I've worked there. Audiences have been convinced prematurely of the wonders of digital, and have come to expect less of film. Its a mental state that will subject us all to sub-par presentations (not at our _own_ theatres of course!) for the next several years.

 |  IP: Logged

Gracia L. Babbidge
Jedi Master Film Handler

Posts: 709
From: Bowdoin, Maine
Registered: Aug 2000


 - posted 01-14-2001 03:08 AM      Profile for Gracia L. Babbidge   Author's Homepage   Email Gracia L. Babbidge   Send New Private Message       Edit/Delete Post 
Oh goodness...
I don't remember seeing anything on film when I was in school. I remember lots of video, and slides... But no 16mm.
For the curious, I began elementary school in the fall of 1983, and graduated from high school in June of 1996, yeah, so that makes me old enough to not have to tell my age!

~GLB

------------------
In some cultures, what I do is considered normal.

 |  IP: Logged



All times are Central (GMT -6:00)
This topic comprises 5 pages: 1  2  3  4  5 
 
   Close Topic    Move Topic    Delete Topic    next oldest topic   next newest topic
 - Printer-friendly view of this topic
Hop To:



Powered by Infopop Corporation
UBB.classicTM 6.3.1.2

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.

© 1999-2020 Film-Tech Cinema Systems, LLC. All rights reserved.