|
|
This topic comprises 7 pages: 1 2 3 4 5 6 7
|
|
Author
|
Topic: Dolby DSP100 Show Player stops suddenly whilst playing trailer
|
|
|
Carsten Kurz
Film God
Posts: 4340
From: Cologne, NRW, Germany
Registered: Aug 2009
|
posted 01-23-2018 06:23 PM
Yes, that could happen (due to increased load on the remaining discs during the RAID repair). But I guess Peter is now on his own.
I don't remember in which software version the Dolby was enabled to fix RAID issues by itself. Before, you had to do it manually. But as Peter wrote, he changed one drive before, so he probably knows what to do.
At least it seems he just ingested the StarWars 8 dcp, so, worst case, he would need to setup the system from scratch and create a new RAID with his 4 new discs, and he'll be able to reingest that flic afterwards and be up and running again within a decent amount of time. In that case, I just hope he'll be able to source a setup disc for the DSS100.
- Carsten
| IP: Logged
|
|
|
|
|
|
Leo Enticknap
Film God
Posts: 7474
From: Loma Linda, CA
Registered: Jul 2000
|
posted 01-23-2018 10:05 PM
quote: Carsten Kurz
I just hope he'll be able to source a setup disc for the DSS100.
Peter will need to register on dolbycustomer.com if he hasn't already. Once he has an account, he'll need to open a support ticket and ask for a clean install ISO image file for the software version he wants. Once he has it, it's a case of burning that image to a CD, putting the CD in the DSS100's drive, and rebooting the server.
Even before he does that, he can look up the serial number (four digits) of his DSP100 here, to see the latest version of the software his unit is entitled to without an upgrade license and KDM. It'll be the final version that was released while his unit was still under warranty, which may be a more recent one than the 4.3 variant he's currently running.
An update KDM for the DSP100 will be needed. If he wants to install a more recent software version than Dolby's site is currently offering him a KDM for, he'll need to buy a license through a Dolby cinema products dealer in his territory.
However, please do check that the projector supports Cinelink II TLS before trying to upgrade to a more recent version than 4.3. I have a vague recollection of Steve or someone writing that the DSP100 can be downgraded back to 4.3 from a later version if necessary. That certainly isn't the case with a cat862 media block in a DSS200: upgrading it beyond 4.3 is a one-way ticket. In any case, I'd suggest checking out the TLS situation first, and if in any doubt, clean installing 4.3 again.
| IP: Logged
|
|
|
|
|
|
Carsten Kurz
Film God
Posts: 4340
From: Cologne, NRW, Germany
Registered: Aug 2009
|
posted 01-24-2018 06:11 AM
This is an outdated version of the DSS software. Not all Dolby software versions had automatic RAID Repair, someone with deeper knowledge about 4.3 should chime in.
Leo - Dolby is picky about which people to allow into their customer portal. Don't know why, but typically, all non-US applications from ordinary endusers are refused.
With 500GB drives, a repair may indeed go this fast I guess. While it's still an outdated server, the RAID controller does the job all on it's own.
Peter - yes, go on like this. Give the system enough time to recover, I'd say one drive every 1 or 2 days. It's up to you wether after some time then you source the necessary setup CD for a clean install to increase the RAID size, or if you simply leave it that way until you receive the Doremi. Would you mind having a look at the drive you changed, the manufacturing date?
- Carsten
| IP: Logged
|
|
|
|
|
|
Carsten Kurz
Film God
Posts: 4340
From: Cologne, NRW, Germany
Registered: Aug 2009
|
posted 01-24-2018 09:17 AM
Peter - you should listen to Steve on that, although in principle I guess it makes no difference wether you shut down or do it with the server running. Some whacky drives may actually die when powercycling, so, in case one is already on thin ice, it may be advisable to not power them down. The Dolby server is built to allow hard drive hot swapping. One of my early Dolby manuals suggests the server to be shut down when replacing drives, while a later revision allows a change to be performed while the server is running. The early manual also has a passage on RAID repair to be performed manually after a reboot in RAID BIOS, while the later manual explains that the rebuild is performed automatically after drive swap. This later manual is for software version 4.2, while the earlier one is for software 4.1.2, so, you should be safe running 4.3.5.9.
Again, I myself have NO personal experience with an DSS100. I am not so picky about powercycling servers - never had a disc die during a powercycle, so, personally, I WOULD power down the server before changing the disc, but you don't have to follow that.
Do you power down your server daily, or do you leave it running over night? Note that there is a difference between actually powercycling and a 'soft' reboot (Ctrl+Alt+F1 followed by Ctrl+Alt+Del).
- Carsten
| IP: Logged
|
|
|
|
|
|
|
|
|
|
|
|
All times are Central (GMT -6:00)
|
This topic comprises 7 pages: 1 2 3 4 5 6 7
|
Powered by Infopop Corporation
UBB.classicTM
6.3.1.2
The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion
and agrees to release the authors from any and all liability.
|
Home
Printer-friendly view of this topic