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» Film-Tech Forum ARCHIVE   » Operations   » Digital Cinema Forum   » Dolby DSP100 Show Player stops suddenly whilst playing trailer (Page 5)

 
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Author Topic: Dolby DSP100 Show Player stops suddenly whilst playing trailer
Carsten Kurz
Film God

Posts: 4340
From: Cologne, NRW, Germany
Registered: Aug 2009


 - posted 02-05-2018 08:36 AM      Profile for Carsten Kurz   Email Carsten Kurz   Send New Private Message       Edit/Delete Post 
I'd say, go with 2.10.5 for now. Next stable release 2.12 is due within a few days if all goes right, you could also wait until then. Just wanted to make sure you are not using those 2.11.x versions that cause trouble on Dolby servers.

- Carsten

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Peter Foyster
Expert Film Handler

Posts: 102
From: ROLEYSTONE WESTERN AUSTRALIA
Registered: Aug 2016


 - posted 05-08-2018 08:02 AM      Profile for Peter Foyster   Email Peter Foyster   Send New Private Message       Edit/Delete Post 
Well... the outdoor screening season is over and I got through without any more server problems.

With a full software install in mind, I purchased another Western Digital Gold WD1005FBYZ and mounted it in a CRU DX115 case. As I don't have the Linux system on my computer (Windows7 64 bit), I downloaded a utility that was supposed to format the drive as EXT3. After much stuffing around it appeared to have successfully formatted the drive.

The intention is to copy across critical content to this drive before doing the software upgrade.

When I loaded the drive into the CRU bay on the DSS100 I got the usual blue light and then a solid yellow light. When I went to content there was no indication that there was a drive present and the arrow to copy content across from the raid was grayed out.

I was unable to clear the yellow LED and just had to take the drive out and reboot the server.

Is there an easy way to format this drive so that it will be visible to the DSS100 and allow me to copy content across, or am I missing some vital step here?

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Dave Macaulay
Film God

Posts: 2321
From: Toronto, Canada
Registered: Apr 2001


 - posted 05-08-2018 08:47 AM      Profile for Dave Macaulay   Email Dave Macaulay   Send New Private Message       Edit/Delete Post 
EXT2/3 formatting is not entirely easy on a non-Linux system. I have not managed to get a drive readable in Linux by formatting in Windows using ext2fsd. And Dolby doesn't let you have a shell prompt to use the Linux formatting tools. Even formatting on another Linux system is not guaranteed for someone with limited Linux skills (ie me), I get drives formatted and recognized but without write permissions. I really don't understand chmod. And Linux man pages are written to only make sense to people that already know the subject.
How much content do you need to export? I would take a 1TB distribition drive or 500GB if that's all you have and it's big enough), delete anything on it with ext2fsd on windows, then use it for your backup. Either return the drive when you're done - distributors wipe them when reloading - or "lose" it.

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99


 - posted 05-08-2018 09:01 AM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
The DSS200 can write to an NTFS drive. Not sure about the DSS100, but I'll bet it can.

Connect the SATA drive to a Windows system and just give it a good old fashioned NTFS formatting and then pop it in a CRU bay and see if you can offload your content. My guess is it will work fine.

Alternatively just FTP into the server across the network and copy the "generated packages" out.

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999


 - posted 05-08-2018 12:31 PM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
On a Dolby DSS server, you can format the drive in the CRU bay itself.

You have to get to the command line <CTL><ALT><F1>.

Login to the Administrator level

Change directory to scripts.

Use the formatStore.sh command with the argument "removable" (without the quotes) to format a CRU.

It has been awhile since I've used it so there may be additional bits like:

./formatStore.sh localhost removable

It will format the CRU with EXT2 with the proper inode size and everything. Be prepared, it isn't a fast process so depending on your drive size, this could be half an hour process and the CLI doesn't give progress...you'll just see the amber LED winking until it is done. When the CLI returns the cursor to you, it is done.

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Peter Foyster
Expert Film Handler

Posts: 102
From: ROLEYSTONE WESTERN AUSTRALIA
Registered: Aug 2016


 - posted 05-10-2018 08:52 AM      Profile for Peter Foyster   Email Peter Foyster   Send New Private Message       Edit/Delete Post 
I don't have an administrator password. When I let the support guy from the east go I was left to fend for myself.

I did format the drive as NTFS but the DSS100 refuses to copy content across. I do have an old Linux formatted drive that I copied stuff to but because of its age I am not confident that I can rely on it not to fail.

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Stephan Shelley
Jedi Master Film Handler

Posts: 854
From: castro valley, CA, usa
Registered: Nov 2014


 - posted 05-10-2018 05:04 PM      Profile for Stephan Shelley   Email Stephan Shelley   Send New Private Message       Edit/Delete Post 
Depending on the age of the software the 100 will read and write to NTFS drives. I successfully formatted a usb hard drive to ext3 on a windows machine and can use it with the 100. The FTP rout to a laptop with lots of storage is a good route. If the laptop network port is gigabit it gives a fast transfer rate.

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Leo Enticknap
Film God

Posts: 7474
From: Loma Linda, CA
Registered: Jul 2000


 - posted 05-12-2018 10:00 PM      Profile for Leo Enticknap   Author's Homepage   Email Leo Enticknap   Send New Private Message       Edit/Delete Post 
Yes, if the switches between the laptop and the DSS are also gigabit, and ideally, support jumbo packets as well. Earlier in the spring I was sent to a 4-plex that was complaining of slow transfers between the TMS and the screen servers "ever since we opened." The reason why was that the media network switch was an ancient 10/100 one, and the volume of traffic going through it was also likely overwhelming it. Once it was replaced with one of the Zyxel managed gigabit switches that we typically supply with new installs, the transfer speed increased from around 6-7 hours to transfer a feature, to about 20 minutes.

I tried the ./formatStore.sh command for the first time on a DSL100 last week. I needed to outgest some stuff from it to a USB stick quickly. Unfortunately, it didn't work: it said "Starting to format...", then the USB stick flashed for a few seconds, then the command prompt came back, with no message saying that it had actually done it. The left arrow button in the network content tab was grayed out, and so it can't have formatted the stick properly. The DSL was on the latest software version (4.9.1.18).

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Kris Verhanneman
Expert Film Handler

Posts: 182
From: Belgium
Registered: Dec 2009


 - posted 05-13-2018 05:41 AM      Profile for Kris Verhanneman   Email Kris Verhanneman   Send New Private Message       Edit/Delete Post 
Hello, a simple way to format the drive under "linux" is to run a try version of ubuntu on your regular pc. This should not affect your normal windows OS. No scripting or passwords required.

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Peter Foyster
Expert Film Handler

Posts: 102
From: ROLEYSTONE WESTERN AUSTRALIA
Registered: Aug 2016


 - posted 05-13-2018 06:15 AM      Profile for Peter Foyster   Email Peter Foyster   Send New Private Message       Edit/Delete Post 
I am currently formatting the drive again as NTFS and will copy a small DCP file onto it to take to the cinema to see if it is recognised.

When I last tried it the arrow was grayed out as described by Leo.

If this does not work I may have to try Kris's suggestion of installing Ubuntu on one of my PCs and reformatting the drive.

The idea is that once I have put all the stuff back on the RAID after a software update, I can reformat it and will have a spare drive. That is if I don't get the old Doremi installed instead.

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Leo Enticknap
Film God

Posts: 7474
From: Loma Linda, CA
Registered: Jul 2000


 - posted 05-13-2018 10:45 AM      Profile for Leo Enticknap   Author's Homepage   Email Leo Enticknap   Send New Private Message       Edit/Delete Post 
quote: Kris Verhanneman
Hello, a simple way to format the drive under "linux" is to run a try version of ubuntu on your regular pc. This should not affect your normal windows OS. No scripting or passwords required.
Yes, but there is a gotcha.

If you use GPartEd under Ubuntu, there is one aspect of the ISDCF spec for DCP distribution media that it won't let you do, which is to define an inode size of 128 bytes. GPartEd will use 256, and there is no way to change that.

To create a compliant volume in Ubuntu, you need to open a terminal window (ctrl+alt+T), and then (with elevated privileges):

mke2fs -t ext3 -I 128 /dev/sdXY

However, the DSS100 is OK with 265-byte inodes in my experience, and so if Peter just partitions and formats a drive using GPartEd, it should be OK. Remember to create a new partition table as MBR (not GPT) first, and then your ext2 or ext3 partition, occupying the entire drive. If you choose ext3, the formatting stage can take some time, depending on the size of the drive.

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Carsten Kurz
Film God

Posts: 4340
From: Cologne, NRW, Germany
Registered: Aug 2009


 - posted 05-13-2018 05:36 PM      Profile for Carsten Kurz   Email Carsten Kurz   Send New Private Message       Edit/Delete Post 
I usually format my drives with a GPARTED bootable USB stick. Yes, the GPARTED GUI has no option to force inode 128 with the built-in format option, but you can still create an MBR partition table and single partition with the GUI, then use your own shell command for the proper format. However, the unexperienced user will usually have a hard time to identify the proper linux device name for the disc he wants to format. This is in no way intuitive. The GPARTED GUI makes it a bit easier.

Yes, in this case, the DSS100 will probably be okay with the default inode size of 256. Also, the Doremi later on will have no problem with that.

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Peter Foyster
Expert Film Handler

Posts: 102
From: ROLEYSTONE WESTERN AUSTRALIA
Registered: Aug 2016


 - posted 05-14-2018 07:22 AM      Profile for Peter Foyster   Email Peter Foyster   Send New Private Message       Edit/Delete Post 
Um....Not having the faintest idea what you are talking about I guess I will just stick with the windows formatted disk.

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Carsten Kurz
Film God

Posts: 4340
From: Cologne, NRW, Germany
Registered: Aug 2009


 - posted 05-14-2018 07:53 AM      Profile for Carsten Kurz   Email Carsten Kurz   Send New Private Message       Edit/Delete Post 
Have you been successful with exporting DCPs to that NTFS disc? Reading and writing are two different things - especially since your DSS100 is on an outdated software version. Many servers happily read DCPs from NTFS discs, but, again, depending on their software version, will not write to NTFS.

If that is too much trouble for you to format an ext2/ext3 disc yourself, you may be able to find someone who is able to format a disc under Linux for you, according to the mentioned specs. It may be, though, that your DSS100 also needs some specific access rights settings before it can actually copy files to that drive. I don't know if these things are documented somewhere, and if, wether they hold true for your 4.3.5 software version.

Yes, this is a bit complicated. Due to a special pecularity with the Dolby, an export done on the DSS100 to a disc can only be reingested onto another Dolby. That is fine until your only plan is to reingest that content onto the same DSS100 after a software upgrade or fresh install. If you plan to reingest these backups onto your new Doremi later on, that will fail. In that case, you need to connect to the Dolby from another computer with an ftp client and copy the generated packages content - that will give complete DCPs that can be ingested on any server later on.

Yes, all that is not intuitive, unfortunately...

Honestly - since your DSS100 now seems to work flawlessly, why not just leave it as it is and wait for the Doremi to show up? You may of course still need some way to transfer/backup your content if you want to transfer your 4 new discs from the DSS100 into the Doremi...
Without these discs to be reused in the Doremi, you could actually connect the Doremi and the Dolby with a network cable and transfer the content directly, as the Dolby runs an ftp sever, and the Doremi can act as an ftp client. Do you know already what type of discs will be in that Doremi server? Capacity?

All that said - it doesn't appear that you're in a hurry currently, so, take your time, and prepare well...and if possible, keep that DSS100/DSP100 as a spare. I don't think you can make much money out of it in Australia anyway, with the 25fps issue, and SMPTE DCPs coming up now.

- Carsten

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Kevin Fairchild
Expert Film Handler

Posts: 125
From: Kennewick, WA, USA
Registered: Oct 2008


 - posted 05-14-2018 12:05 PM      Profile for Kevin Fairchild   Email Kevin Fairchild   Send New Private Message       Edit/Delete Post 
How much content do you need to backup? A USB flash drive would likely be the easiest to use.

Also, remember to backup your automation settings.

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