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Author Topic: Dolby DSP100 Show Player stops suddenly whilst playing trailer Peter Foyster Expert Film Handler Posts: 102 From: ROLEYSTONE WESTERN AUSTRALIA Registered: Aug 2016 posted 01-25-2018 10:13 PM                     I also had some kids with powerful torches, waving them about and causing white flashes in the trees. And this was for Coco! Star Wars doesn't start until tonight. Well it tends to take my mind off my server problems for a while.  |  IP: Logged Stephan Shelley Jedi Master Film Handler Posts: 854 From: castro valley, CA, usa Registered: Nov 2014 posted 01-25-2018 10:53 PM                     You said the DSP disconnected. What did the display on the DSP say? Connecting in white or searching for showstore is an indication of a network issue between the player and the store. If it says error securing connection to projector then it is an auditorium network issue. The Dolby log analyzer will show the showplayer network issue.  |  IP: Logged Peter Foyster Expert Film Handler Posts: 102 From: ROLEYSTONE WESTERN AUSTRALIA Registered: Aug 2016 posted 01-25-2018 11:09 PM                     Stephan - It showed an error connecting to Showstore. When I rebooted it came up white at first but once I had selected some content it was fine. This only happens on certain pieces of content, like the two Star Wars Trailers and the 20 second clip that I loaded. Other than that the Shows play back just fine. The two problematic drives have now been replaced. I will also be replacing the other two which are 8 years old. Once that is done, if the problem persists I will have to look at a software update I guess.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 01-27-2018 02:05 PM                     Peter/Carsten, There are multiple reasons why I've harped on doing a full install, despite it being the greater effort. You have no idea if there are things corrupt on that server. it is 7-8 years old. So, if all you do is swap drives and rebuild, yes you do get rid of drive related issues though you now have an unbalanced RAID (different read/write speeds between drives until all four are done), you have not done anything for what may have gone bad in these years on the OS itself. I've seen Show Store just bind itself in knots when this happens. If you have ANY CPLs that have a negative running time, a DSS server will, over a period of days, proceed to commit suicide. It just has to be present on the server. It doesn't have to be used. That has been fixed by not back in 4.3 days. I only encountered that one in my "Art Houses" that had more home-made and non-Hollywood made DCPs. I would also replace the Link cable between the DSP100 and the DSS100 (factory original on that cable was green but it may not be anymore). Also, since I've seen it happen) that cable should go directly between the DSP100 and the DSS100 without ANY switches (or splices) between. It is on its own private network JUST for those two to move data (movie).  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 01-27-2018 08:58 PM                     I understand that Steve, but in this situation, it may have been the better decision to first get rid of the whacky drives in order to secure operations. Peter can do the clean reinstall any time after he finished playing SW8, then expanding the RAID. If he never did a clean install before, he may get stuck with an unusable server and no one near to help him. - Carsten  |  IP: Logged Peter Foyster Expert Film Handler Posts: 102 From: ROLEYSTONE WESTERN AUSTRALIA Registered: Aug 2016 posted 01-27-2018 10:07 PM                     Thanks Guys I replaced the second of the two problematic drives a couple of days ago and then last night swapped one of the other drives. The LEDs were all orange for a short time and then went green as it started the RAID rebuild. Assuming that all has gone well when I return this evening I will wait another 48 hours and replace the last drive. There have been no presentation problems so far but I will be happier when the drives have all been replaced and are all the same type. Steve - I am not sure what you meant by "has been fixed by not back in 4.3 days". Peter  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 01-28-2018 04:31 AM                     Peter, do not assume! Check the status of the RAID! It will say "rebuilding" while it's rebuilding. Healthy/verifying when it's done. If you replace a second drive while rebuilding, you lose the server.  |  IP: Logged Ioannis Syrogiannis Expert Film Handler Posts: 147 From: Reykjavík, Iceland Registered: Jun 2005 posted 01-28-2018 07:51 AM                     If it was me, I would go for Steve's suggestion of full install. Yet, there are three significant issues that would have to be taken care of in advance: Firstly, the copying of the "generatedPackages" folder, preferably by FTP-ing via the Theatre network and copying the whole thing*. A copy, an export to a CRU would be fine for the reingesting to the DSS100, but not for ingesting again to the DCP2000, come April. Either way, a network transfer would have to take place, most probably an external disk involved as well. Secondly, Peter obtaining the installation CD (iso) of 4.3.5.9 and verifying the operability of the DVD drive. Some unused DVD drives on such devices might have their tray stuck, for instance, needing to manually/mechanically open it. You can fill the list of possible bad conditions of a DSS100/DSS200 DVD drive yourselves. For better or for worse, Dolby having the policy that it has with overseas account applications, creates a predicament to be addressed. (And I should know.) Finally, checking the configuration settings to be reused after the installation and familiarizing himself with the whole configuration procedure. Who would want an awkward "now what" moment before a server without projector automation cues or, maybe, no connection to the projector, due to -say- a different auditorium number not set accordingly? *Leo, as far as I have seen, no DCP FTP utilization can take place via the auditorium network.  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 01-28-2018 10:36 AM                        Yes it can - in the config script go to change network settings > advanced settings, then select management network = auditorium. It is set to theater by factory default. quote: Peter Foyster Steve - I am not sure what you meant by "has been fixed by not back in 4.3 days". That the bug Steve describes, whereby if a CPL is corrupted in the database, the database will gradually become more corrupt over time until eventually, the server is unusable, is present in version 4.3, but had been fixed in 4.7.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 01-28-2018 03:09 PM                     It wasn't a corrupted file so much as a malformed file by the thing that authored it. I suppose it could be described as corrupted though I think of corrupted files as ones that used to be okay but something happened to them. As for FTP transfers, without changing the "management" port, you CAN FTP to EITHER Auditorium or Theatre ports (I've done it MANY MANY times). What you have to be careful of is that if a show is in progress, you best not FTP a movie on the same port that the server is talking to the projector with. That is one of the reasons for the dual ports and to keep high volume transfers off the port that is used for continuous communication. Unlike others, Dolby always used 1000 base-T ports for both. The Management designator really has to do with Jupiter client and if the server is set up as a Dolby TMS type system. Note, you can VNC to either port as well (regardless of management designation).  |  IP: Logged Peter Foyster Expert Film Handler Posts: 102 From: ROLEYSTONE WESTERN AUSTRALIA Registered: Aug 2016 posted 02-01-2018 03:07 AM                     The last drive went in a couple of nights ago and I have subsequently ingested 3 features, 2 trailers and several home made clips ranging in length from 5 to 30 seconds, including a remake of the clip that stopped the Show Player the other day, requiring a reboot. All tested perfectly. The next thing will be to back up the system and install the new software version. This will have to be done on a date yet to be determined. I realise there is no guarantee that a problem won't surface before that time, however I simply don't have the time or resources to have that work done as yet. Thanks again to all you guys for your assistance in helping me through this stressful period. Peter  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 02-04-2018 11:43 AM                     Peter - since you mention you are doing your own DCP trailers occasionally and use a Dolby DSS - make sure you use either DCP-o-matic stable 2.10.5, or the very latest test release (>2.11.34). Test versions from 2.11.23 to 2.11.33 had playback issues on Dolby DSS and Barco ICMP servers. Regards - Carsten  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 02-04-2018 02:17 PM                     Has there been any problems with the latest DOM version on Win7/64? (Crashing/shutting down)?  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 02-04-2018 02:24 PM                     Not that I know, however, the latest test version 2.11.47 is only out since two days or so. Latest stable 2.10.5 is from April 2017 There do not seem to be major issues, though, as the WIN7/64 is the one with the most downloads and installs, and issues that hit the majority of systems would be reported quickly. However, there is always a risk that strange/broken content, video, audio, etc. may cause a crash or other unexpected behavior. - Carsten  |  IP: Logged Peter Foyster Expert Film Handler Posts: 102 From: ROLEYSTONE WESTERN AUSTRALIA Registered: Aug 2016 posted 02-04-2018 07:09 PM                     Thanks Carsten I am currently using Version 2.9.27 I shall check out 2.10.5 to start with, unless you think I should just go straight to 2.11.34.  |  IP: Logged

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