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This topic comprises 8 pages: 1 2 3 4 5 6 7 8
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Author
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Topic: Barco Series 4
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Leo Enticknap
Film God
Posts: 7474
From: Loma Linda, CA
Registered: Jul 2000
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posted 07-05-2019 12:04 PM
quote: Tom Bert
The use of any non-validated drives (like before) is not allowed and damages will not be covered under warranty when we see use of such non-approved drives in the logs.
I can't speak for any other jurisdiction, but my understanding (disclaimer - IANAL) is that under California law (BPC § 22907), warranty claims involving non-manufacturer approved parts can only be refused if the non-approved part(s) caused the problem that the warranty claim is being made in respect of.
So, for example, if a non-approved model of hard drive draws more amps than the IMS's power supply is designed to provide and that fries the power supply, that would be legitimate grounds for refusing a warranty claim. But if a media block battery dies while a server in warranty has non-approved drives in use, that would not be permissible grounds for refusing the claim (unless the manufacturer could prove, on a balance of probabilities, that the non-approved drives caused the battery failure).
On a more general level, I would hope that all manufacturers would apply common sense in this sort of situation: using anything less than a very solid and irrefutable reason for refusing a warranty claim - especially given the price of warranty extensions on major capital cinema equipment - will start to have an effect on sales figures pretty quickly, I'd have thought.
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Alan Gouger
Jedi Master Film Handler
Posts: 501
From: Bradenton, FL, USA
Registered: Jul 2000
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posted 07-05-2019 01:20 PM
A few things that are not working if using the ICMP that work otherwise.
Using the ICP Enigma Control Program the Convergence feature not working.
If you have a need to create a custom pcf file, maybe your art house, if bumping any of the following by one digit, contrast, brightness, color, any transition between trailers or feature you get a bright orange flash between transitions.
If creating a custom pcf file and placing it in a macro the ICMP will not recall it you must manually select it during playback. It is then lost again if there are any content transitions.
HDMI input, I realize this input is not a priority but worth mentioning. If creating a custom pcf file most features are not working, contrast, brightness, color saturation. Storing the custom pcf is allowed but it will not recall it.
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Leo Enticknap
Film God
Posts: 7474
From: Loma Linda, CA
Registered: Jul 2000
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posted 07-06-2019 09:42 PM
The provision about non-approved parts and warranties is both in the California Business Code and consumer legislation. Businesses use automobiles as well as consumers, so the scandals of the 1980s resulted in the protection being applied to both.
quote: Marcel Birgelen
Then, it's also most often the little guy v.s. the giant. If the giant doesn't honor your warranty, what are you going to do as a single screen? Close up shop while you await the outcome of a trial that could last years?
It's more likely that you would make a mental note to avoid buying products and/or warranty extensions from that manufacturer in the future, and advise that course of action to anyone who will listen to you.
Likewise, I am not targeting Barco specifically here: in fact, their response to warranty claims has been consistently better than that of most of the manufacturers whose products I service. I have never known them to refuse a claim for a projector that is in warranty for any reason. In fact, they will sometimes offer to ship more parts than are needed, just in case, in order to expedite a repair (an example being a DP4K-19B that I currently have out of action with a suspected bad CCB: they are sending a backplane as well, even though I didn't ask for one). My only issue with Barco/Cinionic is that sometimes they don't respond to emailed help requests until you follow them up with a phone call.
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Marcel Birgelen
Film God
Posts: 3357
From: Maastricht, Limburg, Netherlands
Registered: Feb 2012
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posted 07-09-2019 09:45 PM
quote: Steve Guttag
I also think the 90-day parts warranty is a bit pathetic. Is that all they think that the part should operate? 90-days? How about at least a year on parts, like the others.
To be fair, I've gotten some leeway from them on this in the past. But indeed, the 90 day part warranty on non-consumables is pretty idiotic.
I think they're legally on thin ice there as well, at least within the E.U. and they know it and henceforth usually don't make a big deal out of it, when something fails after day 101 for example.
Although b2b contracts allow you to reduce the 2 year minimum warranty to something lower, the law states that despite that, terms should still be reasonable. You could state that a 90-day warranty on a 10K Euro/USD item isn't entirely reasonable.
But it's their way of pushing you to buying into extended warranties, which, since their recent price adjustments, start to make more sense too.
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