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Author Topic: Coca-Cola FREESTYLE...the future of bad soda
Chris Daigle
Film Handler

Posts: 24
From: Gardner, MA USA
Registered: Dec 2012


 - posted 09-03-2013 04:57 PM      Profile for Chris Daigle   Email Chris Daigle   Send New Private Message       Edit/Delete Post 
We were approached a couple months ago by our local Coke rep trying to convince us to switch over to these Freestyle machines. I'm not sure if its different in other parts of the country, but unlike the drop-in fountains that you get for free for selling the product, you have to pay a monthly fee for each Freestyle machine that you get. I don't remember the exact amount but I believe it was between $200-$300 per month. On top of that the product was about 10% more expensive than the regular bag in the box we're currently using. And one other thing, if you have these machines Coke "strongly discourages" keeping any legacy equipment so they only want you to sell Freestyle at your location. So if you switch be prepared to significantly raise drink prices just to generate enough money to cover the extra costs and end up at the exact point you are today profit-wise and then you get the added benefit of pissing off customers who will now be forced to wait in an endless line of people trying to decide which of the 100 flavors of soda they want.

If like us you prefer to pour your customers their drinks and not hand them an empty cup so they have to do it themselves, then I can't see this ever working well in a theater environment. Needless to say, we passed.

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Chris Slycord
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From: 청주시, 경북도, South Korea
Registered: Mar 2007


 - posted 09-03-2013 05:01 PM      Profile for Chris Slycord   Email Chris Slycord   Send New Private Message       Edit/Delete Post 
quote: Bobby Henderson
Are you just talking about movie theaters? I've seen lots of restaurants, convenience stores and other outlets serving soft drinks that offered Coca-Cola and Dr. Pepper.
You're right I was focusing too much on theaters. But it did seem like he was implying that about anywhere that has coke also has Dr Pepper.

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Marcel Birgelen
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From: Maastricht, Limburg, Netherlands
Registered: Feb 2012


 - posted 09-03-2013 06:51 PM      Profile for Marcel Birgelen   Email Marcel Birgelen   Send New Private Message       Edit/Delete Post 
I'm not really in the soda business and I've only seen one of those Freestyle machines once, in a Burger King in London. Seems like they are slowly starting to make their way into Europe too.

While I do understand that a Cherry or Vanilla Coke, dispensed by this machine might taste different than a bottled version, I don't really understand why a "Classic Coke" from this machine, will taste any different than that from a normal post-mix soda fountain.

Aren't they just using the same basic syrups and are just mixing in the special flavors, like lime, orange, etc.?

Regarding Coca Cola itself... It's actually kind of sad, that the country that this stuff originates from, has the worst tasting Coke on the planet. Since almost all bottlers outside of the U.S. still mainly use sugar as sweetener and not this damned HFCS stuff...

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Mike Blakesley
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From: Forsyth, Montana
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 - posted 09-03-2013 07:12 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
That's supposedly a reason Pepsi came out with "throwback" versions of their products a year or two ago. They had Pepsi Throwback and Mountain Dew Throwback -- which were sweetened with sugar instead of HFCS. There is a difference in taste but it's slight. But it must have caught on....they were "limited time" things when introduced but they're still available.

quote: Marcel Birgelen
Aren't they just using the same basic syrups and are just mixing in the special flavors, like lime, orange, etc.?
They don't use the basic syrups, apparently. They use a "base" fluid of some sort and it's mixed with the flavors that come in small cartridges. (I'd like to see a picture of the inside of one of those machines.) Anyway, it introduces more opportunities for bad mixes. Then you've got the possibility of "residual" taste from the last person's poured drink left on the spout.

Wikipedia has an article about the machines, including a picture of the insides (sort of). Here is their description of how it works:

quote:
Technologies involved include microdispensing technology and proprietary PurePour technology. Both technologies were originally developed to deliver precise doses of drugs. Microdosing blends one or more concentrated ingredients in 46 US fl oz (1.36 L) packets with water and sweetener at the point where the beverage is dispensed, thus avoiding the use of traditional 5 US gal (18.9 L) boxes of syrup (also known as a bag-in-a-box).[7] Cartridges store concentrated ingredients in the dispenser cabinet and are RFID enabled. The machine uses RFID chips to detect its supplies and to radio resupplying needs to other units. The machines transmit supply and demand data to both Coca-Cola and the owner including brands sold, times of the day of sales, troubleshooting information, and service data. The traditional ice cube dispenser remains. The maximum rate of output is 95 drinks per hour.

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Louis Bornwasser
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From: prospect ky usa
Registered: Mar 2005


 - posted 09-03-2013 08:32 PM      Profile for Louis Bornwasser   Author's Homepage   Email Louis Bornwasser   Send New Private Message       Edit/Delete Post 
The machine works well enough and people quickly do get used to it. Louisville has them in Dairy Queen and Firehouse Subs for over 2 years.

I end up with 40% Cherry Coke and the rest Reg. Coke. The Cherry is too sweet, just as it is in cans.

Taste? I guess we'll just disagree. Everything tastes different that everything else. Agreed McD has the best overall Coke. the machine is not a problem for me. louis

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Randy Stankey
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From: Erie, Pennsylvania
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 - posted 09-03-2013 09:31 PM      Profile for Randy Stankey   Email Randy Stankey   Send New Private Message       Edit/Delete Post 
quote:
The maximum rate of output is 95 drinks per hour.
That comes out to one drink every 38 seconds.

How many of us had to pour drinks, two at a time, just to keep up with the lines?

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Mike Blakesley
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From: Forsyth, Montana
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 - posted 09-03-2013 09:57 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
I don't think the math works out. That doesn't take into account the time wasted while the customer considers the 125 choices, dinks around with the ice, and possibly changes his mind once or twice. I'll bet you'd be lucky to get 50 drinks an hour out of one of those things. That equates to 12.5 drinks in 15 minutes. Guess we'll stick with the old countertop model.

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Brad Miller
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From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99


 - posted 09-03-2013 11:42 PM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
That's why they want you to put 10 of them in your lobby Mike. Just think "all those choices, your customers will be so happy and flock to your business because of it".

Or not.

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Randy Stankey
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From: Erie, Pennsylvania
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 - posted 09-04-2013 01:44 AM      Profile for Randy Stankey   Email Randy Stankey   Send New Private Message       Edit/Delete Post 
quote: Mike Blakesley
I'll bet you'd be lucky to get 50 drinks an hour out of one of those things.
Yes, it did say it was maximum rate. Probably without changing flavors in between drinks.

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Joe Redifer
You need a beating today

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From: Denver, Colorado
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 - posted 09-04-2013 02:50 AM      Profile for Joe Redifer   Author's Homepage   Email Joe Redifer   Send New Private Message       Edit/Delete Post 
Probably with just a constant flow, no stopping.

So I don't get it. People still need to wait in line at the concession stand to buy a cup for these things. It doesn't cut down on the concession line at all. Would-be customers see the long line and just say "screw it" and bypass the stand altogether. Or they bring their own stuff. Gotta keep that line super-short.

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Buck Wilson
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From: St. Joseph MO, USA
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 - posted 09-04-2013 02:56 AM      Profile for Buck Wilson   Email Buck Wilson   Send New Private Message       Edit/Delete Post 
I saw that and instantly thought WTF? That's yet another dealbreaker.

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Marcel Birgelen
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From: Maastricht, Limburg, Netherlands
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 - posted 09-04-2013 02:57 AM      Profile for Marcel Birgelen   Email Marcel Birgelen   Send New Private Message       Edit/Delete Post 
quote: Mike Blakesley
That's supposedly a reason Pepsi came out with "throwback" versions of their products a year or two ago. They had Pepsi Throwback and Mountain Dew Throwback -- which were sweetened with sugar instead of HFCS. There is a difference in taste but it's slight. But it must have caught on....they were "limited time" things when introduced but they're still available.
Although I've never had the opportunity, I'm pretty sure that in the case of Coke, you could single out the HFCS and sugar versions in a blind taste test. And I'm well aware that people claim all kinds of stuff, like tasting the difference between Coke in glass or PET bottles, but this one, is pretty obvious.

quote: Mike Blakesley
They don't use the basic syrups, apparently. They use a "base" fluid of some sort and it's mixed with the flavors that come in small cartridges. (I'd like to see a picture of the inside of one of those machines.)
I did some catching up on the Googling part. And indeed, the "base flavor" cartridges they use, are flimsy compared to the "bag-in-a-box" versions. But, then again, bottlers also receive their concentrate, without the sweetener. AFAIK, the main reason they do that is because the sweetener adds a lot of bulk. So, is this essentially the same stuff bottling plants use (which is very concentrated and comes with all kinds of warning labels, because of the low pH), or is this yet another contraption, that's even more concentrated? *

quote: Mike Blakesley
Anyway, it introduces more opportunities for bad mixes.
Hey, everything is computer controlled, RFID tagged, laser aligned and uses PurePour(tm) technology that was previously only available for medical purposes, what could possibly go wrong?

quote: Mike Blakesley
Then you've got the possibility of "residual" taste from the last person's poured drink left on the spout.
I'm probably taking this far to easy, but couldn't that be solved by increasing the dosage of the flavor-containing elements in the first 2/3rds of the drink and just pouring (carbonated) water in the remaining third? That's the way those coffee machines that also offer drinks like hot chocolate are (mostly) solving this problem, without having to clean the nozzle/sprout/or-how-you-call-that-thing after every use.

quote: Brad Miller
That's why they want you to put 10 of them in your lobby Mike.
And they still charge you between $200 and $300 per month per device for those things?

quote: Joe Redifer
Would-be customers see the long line and just say "screw it" and bypass the stand altogether. Or they bring their own stuff. Gotta keep that line super-short.
Obviously, the thing was new and the novelty factor comes into play, but that's exactly the reason why I ignored that thing, when I saw it the first (and for now the only) time.

Edit: * Apparently, the Coke bottling plants receive their concentrate in two parts. Which already partially answers this question.

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Edward Havens
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 - posted 09-04-2013 04:35 AM      Profile for Edward Havens   Email Edward Havens   Send New Private Message       Edit/Delete Post 
If one watches a Freestyle "pour" a drink, one'll see quick spritzes of whatever flavor(s) one wants go on and off during the filling process.

The one very minor issue I have with the Freestyle units is the difference between what's being "sold" and what's being sold. You don't get an actual Cherry Coke or an actual Raspberry Coke (which they really do have outside the USA) when you choose those drinks. You get a Coke with spritzes of cherry or raspberry flavor. A Cherry Coke from a Freestyle machine don't taste like a Cherry Coke out of a glass bottle or an aluminum can... but then, neither does the Cherry Coke that comes out of the post-mix machines at my theatre, which we brix at least twice a month. But I still love the Cherry Coke at my theatre, and it sells far better than the Coke with shots of cherry Flavor Rage we used to sell.

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Jack Ondracek
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From: Port Orchard, WA, USA
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 - posted 09-04-2013 08:45 AM      Profile for Jack Ondracek   Author's Homepage   Email Jack Ondracek   Send New Private Message       Edit/Delete Post 
I've watched people use Freestyle machines in theatres. They take up WAY too much time, fussing with the myriad choices... and the WASTE! Who do you think is paying for all that sampling & dumping down the drain?

You can't control costs by putting these things behind the counter. The whole point is letting the customer play. More time, more waste, more cost for you.

At a drive-in? Couldn't possibly work.

I agree that pre-mix tastes best. My wife and I often fly to a small airport that serves it. The bottler does something with premix (and the canned stuff) that we can't... they carbonate EVERYTHING. We dilute our drinks with uncarbonated syrup, so it's always going to be different. However, the premix is more expensive and cumbersome to store, because it's not concentrated. You probably won't see a major return of that stuff.

Coke has always been good to us. In our area (near Seattle), their service is prompt and first-class. We check brix at least 3 times per season. Our staff pulls the nozzles daily... no brown goo in our machines.

You can get competitive pricing on syrup if you work at it a little. Coke does want your business and they'll work with you, to an extent. For awhile, we were paying less to have our foodservice company supply our syrup. The local Coke warehouse was charging us about $12/box more... go figure.

We had Pepsi for about a year, and nobody was impressed. The local service crew also burned out one of our machines on a Friday, by wiring the power transformer backwards. Then, they left us with the problem... can't help us on the weekend, y'know.

We had Coke back in here by Saturday afternoon... new machines & all.

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Dave Macaulay
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From: Toronto, Canada
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 - posted 09-04-2013 09:35 AM      Profile for Dave Macaulay   Email Dave Macaulay   Send New Private Message       Edit/Delete Post 
We have a Freestyle setup at a local fast food outlet. I haven't been back to the counter since it went in. The drive-thru still uses a normal fountain so if I really want to have their "food" I buy there and then park and go inside.
The thing may well make great drinks (no opinion), but it is so slow - not slow dispensing but one goes mental waiting in line while the kiddies decide what to get.
The flavor cartridges are very small, so the (most popular) Coke runs out every few minutes when the place is busy. Then someone has to complain to a counter person, who has to find someone qualified, who has to find the key. Then the machine gets opened, and displays what cartridge is empty. Then it gets locked again while the cartridge is fetched and the machine unlocked and opened again. Then the new cartridge gets scanned (there's a bar code scanner inside) and the machine tells you what cartridge slot is to be changed(there are about 8 slots inside, each cartridge is quite small - anyone with cinema concession experience knows how often the large postmix boxes have to be swapped so you can imagine how few drinks a cartridge less than 1/4 that size will make. Finally the thing is refilled, closed, locked, and of course the first Coke is all watery so the customer has to pour it out and refill it. Hopefully the spill/pourout tray is connected to a drain.
All witnessed while sipping a normal postmix Coke from the dive-thru window.
This franchise location seems to be test marketing a new look for the chain I don't go to a lot of them but haven't seen another set up this way. Everything is screwed up: you order and pay at one counter and have to give a name, then you get a drink cup there. Then you wait at another counter for your name to be called, or go to the Freestyle line and miss your name being called. Chaos. I hope this doesn't roll out to the whole chain.

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