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Author Topic: Film v Digital - Differences in Presentation Standards
Martin McCaffery
Film God

Posts: 2481
From: Montgomery, AL
Registered: Jun 99


 - posted 01-28-2015 05:58 PM      Profile for Martin McCaffery   Author's Homepage   Email Martin McCaffery   Send New Private Message       Edit/Delete Post 
quote: Rick Raskin
How the hell can you sit and watch an out of focus picture?
I'm not sure anyone on this list can, but the general public has been trained for over a generation to watch things out of focus.

And I'm pretty sure lowly theater worker includes management;>

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Buck Wilson
Jedi Master Film Handler

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From: St. Joseph MO, USA
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 - posted 01-28-2015 07:20 PM      Profile for Buck Wilson   Email Buck Wilson   Send New Private Message       Edit/Delete Post 
Fair enough! [Big Grin]

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Mike Blakesley
Film God

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From: Forsyth, Montana
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 - posted 01-28-2015 08:13 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
I suppose people who can train themselves to watch TV with the picture stretched out of shape can stand anything.

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Marco Giustini
Film God

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From: Reading, UK
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 - posted 01-29-2015 04:18 PM      Profile for Marco Giustini   Email Marco Giustini   Send New Private Message       Edit/Delete Post 
Michael,

Cinemas are now like McDonalds. Some random guy turn the equipment on; if some does not turn on or shows a red light or beeps or does not show anything at all... they don't know/don't care/haven't been trained for.

I worship cinema. But I had to give up, I couldn't spend money for what Michael is experiencing on a regular basis.

I know of a cinema with the 7.1 badly configured. For several years all their screens ran Centre and Subwoofer channels from Back surrounds when in 7.1 mode.

TWO complaints overall. And I was told they came from the same guy.

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Marcel Birgelen
Film God

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From: Maastricht, Limburg, Netherlands
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 - posted 01-29-2015 06:15 PM      Profile for Marcel Birgelen   Email Marcel Birgelen   Send New Private Message       Edit/Delete Post 
Running Center and Sub from the back surround speakers and practically no one ever complained? Wow and I thought the multiplex around the corner mixing up surround channels in some of their rooms and using a Bose Acoustic Wave Cannon as sub is already a pretty FUBAR situation [Wink] .

The situation is actually worse than McDonald's, because over there, they usually know the patties, cheese and condiments should go between the buns.

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Monte L Fullmer
Film God

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From: Nampa, Idaho, USA
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 - posted 01-29-2015 07:51 PM      Profile for Monte L Fullmer   Email Monte L Fullmer   Send New Private Message       Edit/Delete Post 
Means that the "Booth Monkeys" we knew of yore now have been graduated to Digital Cinema Managers, yet still hold on to the two attributes they were trained with: don't know anything and won't listen to reason.

One thing that they know how to do well is, "Pass the Buck", and play, "The Blame Game!"

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Marco Giustini
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From: Reading, UK
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 - posted 01-31-2015 06:28 PM      Profile for Marco Giustini   Email Marco Giustini   Send New Private Message       Edit/Delete Post 
Marcel, I have more stories if you want. I can think of a cinema that ran 3D with swapped eyes for 12 months (no complaints) and another one who ran a whole performance with the wrong colour space (all pink or green) in a sold out room and received 1 complaint. It was a 3D show BTW and if not mistaken it was ALSO run with swapped eyes.

I am indeed fussy but I would be able to accept a little compromise when going to the cinema. I said compromise, not a complete random mess.

Michael, focus on D-Cinema is pretty stable. What you are seeing is more likely to be the 3d device left in place all the time. It's pretty common these days.

That said: was 35mm any better? Yes, there were projectionists. Were they skilled enough to realise things? Were projectionists running regular sound and picture tests unless the company they worked for asked them to do so?

My personal experience says that 10y ago there were cinemas, including big groups, which cared about Cinema - or at least they tried.
Those company eventually disappeared and what is left is run by the number department. No quality, no customer satisfaction. Just a big black box with cheap speakers with some light and sound in there.

Is it just my impression?

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Jarod Reddig
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From: Hays, Ks
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 - posted 02-01-2015 04:34 PM      Profile for Jarod Reddig   Email Jarod Reddig   Send New Private Message       Edit/Delete Post 
Marco thats about my same impression as well.

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Martin McCaffery
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From: Montgomery, AL
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 - posted 02-01-2015 06:29 PM      Profile for Martin McCaffery   Author's Homepage   Email Martin McCaffery   Send New Private Message       Edit/Delete Post 
I don't know about the UK, It's my impression the big boxes gave up caring a lot more than 10 years ago. Certainly where I am it has been more than 30 years.

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Mike Blakesley
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 - posted 02-01-2015 10:01 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
We hear constantly about lavish new theaters being built and opened....is the experience at these wonderful places lousy? Or is it just at the chain theaters that have been there forever that things decline?

We've been to the AMC 24 in Disney World many times and always had a nice (if not exactly unique or memorable) experience there. My only real complaint about that place is that it's sometimes impossible to get across to some of the multiple-pierce-having, barely-English-speaking, many-tattoo-having concessionaires what I mean by "put a lot of ice in it.)

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Marcel Birgelen
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From: Maastricht, Limburg, Netherlands
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 - posted 02-02-2015 09:14 AM      Profile for Marcel Birgelen   Email Marcel Birgelen   Send New Private Message       Edit/Delete Post 
quote: Marco Giustini
I can think of a cinema that ran 3D with swapped eyes for 12 months (no complaints) and another one who ran a whole performance with the wrong colour space (all pink or green) in a sold out room and received 1 complaint. It was a 3D show BTW and if not mistaken it was ALSO run with swapped eyes.
Well, I also had a hard time convincing the manager his gear was off when I was watching a show where left and right eye were reversed. It's not something you spot immediately, although I might be a bit more trained to see it... My girlfriend who was with me, also noticed it, but she couldn't explain exactly what was wrong. Your brain is trying to compensate, but it doesn't really work. I would never be able to watch an entire show this way.

So, the manager tried to push a few buttons but it didn't work. Eventually I put my glasses on upside down. Not really comfortable, but better than watching a show in "reverse 3D".
Interestingly, no-one else in the room complained about it... I even asked a few patrons if they did notice anything odd... Nobody did notice anything. I just couldn't believe it...

On the other hand, I had a show with a screwed up color space once and the whole room was up in arms. It's also not really that difficult to spot I would say... The feature arrived way to late on a disk that had either a defective DCP or the KDM was incorrect. There was no more time to fix this.

So, I needed to do an instant Blu-Ray hack job with the first Blu-Ray player I could lay my hands on. We fetched the actual Blu-Ray and HDMI cable at the local record shop... With no time to spare we crossed fingers and launched the Blu-Ray on a monitor. Once I plugged the HDMI over into the projector, it was obvious: wrong color space. Screwed. It took about 5 minutes to fix, but at least here people didn't put up with funky pictures [Wink] .

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Terry Lynn-Stevens
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From: Toronto, Ontario, Canada
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 - posted 02-02-2015 11:39 AM      Profile for Terry Lynn-Stevens   Email Terry Lynn-Stevens   Send New Private Message       Edit/Delete Post 
quote: Mike Blakesley
We hear constantly about lavish new theaters being built and opened....is the experience at these wonderful places lousy? Or is it just at the chain theaters that have been there forever that things decline?
IMO, the way many people on here see a movie theater/presentation vs. a regular average person is the difference. Most people on here will argue that a movie with masking, 4k and object based sound etc etc is the best way to see a movie. I have often seen comments from members on the board that features such as reclining seats, reserve seating and Coke Freestyle machines are not needed or do not add any benefit.

While I do not disagree with most of the above, the average consumer sees things differently. Since Cineplex has gone to their scope presentations on an open masked screens I have yet to see anyone care to even discuss it. I have often asked people at social function if they have seen a movie and if I even mention the idea of masking they would just look at me with a strange face.

I have yet to meet anyone who knows what Dolby Atmos is and we have numerous Atmos installations in my area. (word is that Cineplex will not be installing Atmos going forward)

Most people like VIP and the AVX Experience. Most really like the idea of reserve seating and strange enough D-BOX is more popular than I thought.

Rocker seats are popular in my area, I think they suck because they start squeaking and they make noise over time. But people seem to like them.

I don't think the average person cares about things we do, they certainly don't know or notice either.

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Mike Blakesley
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From: Forsyth, Montana
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 - posted 02-02-2015 11:57 AM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
It is definitely a fact that we on this board are much pickier than the average person. I have to keep telling myself that when some circumstance happens that drives me crazy, but most people don't even notice.

In the film days when we played "Driving Miss Daisy," it took forever to get a print -- and when we got one, it was scratched beyond belief. It had scratches throughout the whole print and all the way across the picture -- platter scratches, vertical scratches, various gouges here and there, you name it, this print had it. And there were no replacement prints available. So every night of that movie I warned people as they went in that the movie was very scratched, and then I stood by the door as people exited and said "Sorry about the scratches!" Almost every person said they "barely noticed" the scratches or "I didn't think it was that bad!" And nobody decided not to buy a ticket after my warning.

I guess me getting out in front of the problem by warning people is what helped, but still....I couldn't even watch the movie it was so bad. To this day I've never seen that movie.

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Martin McCaffery
Film God

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From: Montgomery, AL
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 - posted 02-02-2015 02:35 PM      Profile for Martin McCaffery   Author's Homepage   Email Martin McCaffery   Send New Private Message       Edit/Delete Post 
Mike: first off, you didn't miss anything.

Second, good for you. I do the same thing when there is a problem and most people are good with it. I really think the audience respects you more for being up front about a problem - and being the face of the person to complain to. Can you imagine the manager of a multiplex even trying to pull this off.
Customer service sooooo sucks in this country, and people are so pissed at having to put up with it, that they are damn near grateful when a real person is there AND takes responsibility.

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Bobby Henderson
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 - posted 02-02-2015 03:47 PM      Profile for Bobby Henderson   Email Bobby Henderson   Send New Private Message       Edit/Delete Post 
quote: Mike Blakesley
We hear constantly about lavish new theaters being built and opened....is the experience at these wonderful places lousy? Or is it just at the chain theaters that have been there forever that things decline?
It's a combination of things.

Inconsiderate people disrupt shows for other customers at both new and old theaters. Few theater chains have things like no cellphone use policies, much less the nerve to enforce those rules. Hardly anyone wants to get in a confrontation so they put up with jerks kicking the back of their seats or some other nonsense and then think twice about going back to that theater.

Big theater chains look for any way to pinch pennies and with old theaters including deferring maintenance on lots of things. They'll let things go to hell as much as possible if customers don't complain. They appear to make more of an effort spending on maintenance with new theaters. Also, the newer and bigger theaters will tend to be staffed with more people and (maybe) better managers.

The switch to digital projection has solved some problems but created others. The projected image may be rock steady, but it's likely going to be a tad bit soft and slightly out of focus. Not nearly as much attention is paid to sound systems like in the 1990's when digital surround sound still had some novelty to it. Lately things like 3D and Fake IMAX have overshadowed the sound component of the show. D-cinema systems are arguably more complicated than their film-based predecessors. They're certainly a lot more costly and have a far shorter life span. There's lots of details to handle. If they're not handled properly then shows get goofed up.

quote: Mike Blakesley
It is definitely a fact that we on this board are much pickier than the average person. I have to keep telling myself that when some circumstance happens that drives me crazy, but most people don't even notice.
While it's true most audience members don't consciously notice the difference between mediocre and great presentation quality, movie theaters should never be operated down to the standards of people who can't tell the difference. Any theater doing that is going to be one shitty movie theater. A good movie theater at least tries to get as many things right as it can. This is at the root of being professional.

Also, it's really only a theory most customers can't tell any difference.

I think the real truth is most customers don't give enough of a shit to bother going out of their way to tell a theater manager about some nits they would like to pick about the show quality. Even fewer are going to bother going out of their way to tell the staff about what they really liked. Maybe they'll get on Yelp or Facebook later to talk about it, or not. Laziness is a factor. When some technical problem messes up a movie a packed audience will have an endurance contest among themselves. They'll wait it out seeing who is nerdy enough of or intolerant enough to bother getting up and leaving the room to hunt for a manager. The rest stay comfy in their seats while the loser of the contest gets inconvenienced.

quote: Terry Lynn-Stevens
I have yet to meet anyone who knows what Dolby Atmos is and we have numerous Atmos installations in my area. (word is that Cineplex will not be installing Atmos going forward)
Terry, do you have any actual sources for that "word" or is this just wishful thinking on your part?

Even if Cineplex wasn't planning any new Atmos installations they've already installed it in a couple dozen of their locations in Canada and might simply be reaching a saturation point with their premium priced big screen theaters.

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