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Author Topic: DTS discs not arriving with Prints David Stambaugh Film God Posts: 4021 From: Eugene, Oregon Registered: Jan 2002 posted 10-11-2007 01:24 PM                        quote: Chris Slycord "A movie being mixed in DTS requires you, contractually, to play it in DTS" I think what Brian means is if the movie has a DTS mix and timecode, then *someone* should be contractually required to supply the discs (or a secure download site) to exhibitors. He's not saying anyone is required to play it in DTS.  |  IP: Logged Richard May Phenomenal Film Handler Posts: 1057 From: Floral Park, NY USA Registered: Aug 2004 posted 10-11-2007 02:08 PM                     John , You are right about DTS personnel having to be careful about what they say one here. I have contacted DTS directly and lets just say I am not satisfied by the answers I get. I don't see how this is such a big deal to correct. Like someone else posted on here, people will start switching to Dolby. Some of my customers already did.  |  IP: Logged Daniel Schulz Master Film Handler Posts: 387 From: Los Angeles, CA USA Registered: Sep 2003 posted 10-11-2007 07:46 PM                        Hi everyone, First of all, thanks to the Film-Tech Forum for providing a place for this sort of feedback to be aggregated. I'll do my best to address the concerns raised on this thread. In general, DTS soundtrack discs are inserted into the film cans at the film shipping depots (Deluxe Film Services and Technicolor Entertainment Services, for those of you operating in the US). It is the depot's responsibility to ensure that a disc goes out with every release print: missing discs should be reported to DFS or TES, who will provide replacements. It has been my experience that both companies are responsive to requests for discs (whether missing or damaged): if you have any push-back from the depot please let us know at DTS so that we can address with our contacts with them. Likewise if those of you in international territories are being told by the film shippers that discs are not available please let us know at DTS. In many cases the studios are ordering discs for these territories (eg. Canada, the UK and Australia ), so if there is a breakdown in getting the discs from the studios' offices in territory to the individual theaters then we need to track down where this is happening. Regarding the electronic downloading of soundtracks: of course this is a good idea, and one that gets re-examined often, but there are constraints placed on us that make it impractical at this time. The content is owned by the studios, and while I take the point that there are encryption schemes that could keep the content relatively secure, persuading all of Hollywood to allow DTS to store their soundtracks on a publicly accessible server is an unlikely scenario. As to who to contact regarding missing discs, general disc availability problems, or general DTS questions, you may reach us at: DTS Digital Cinema +1 818-706-3525 - ask for Post Production postproduction@dtsdcinema.com Thanks, Daniel Schulz Manager, Post Production DTS Digital Cinema  |  IP: Logged Brian Guckian Jedi Master Film Handler Posts: 594 From: Dublin, Ireland Registered: Apr 2003 posted 10-12-2007 06:50 AM                     Daniel, many thanks for that very clear and helpful reply - much appreciated.  |  IP: Logged Brad Allen Jedi Master Film Handler Posts: 688 From: Evansville, IN, USA Registered: May 2000 posted 10-12-2007 02:41 PM                     Thank you Daniel, Information is appreciated. I have for one had problems with both Tech & DFS in regards to replacement disc's. They simply don't have a clue when you call either of them. Or in the case of DFS, they won't ship it to us, they expect us to drive 100 miles to pick it up. Thanks again for your contributions here.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 10-14-2007 03:59 AM                        This has been said before in othe threads, but bears repeating: Why aren't the exhibitors who don't return the disks being charged a large fee for those missing disks? If this happened, the problem would end almost immediately. They will supposedly charge me if I don't return all the reels, so why not the DTS disks?  |  IP: Logged Frank Angel Film God Posts: 5305 From: Brooklyn NY USA Registered: Dec 1999 posted 10-14-2007 04:53 AM                        I say, give the discs a Reel Number in sequence -- if the print is 6 reels, you call the DTS disc holder Reel 7. Psychologically, if you call Technicolor or DFS and say, "Hey, idiots, the print you sent of NAME THAT TITLE is missing reel 7," it would make a significant impression on them; a missing reel -- THAT they understand. Put the discs in a holder that is the SAME SIZE as a reel and put that in a can designed to carry that extra reel. Clearly mark the disc holder with its reel number. It seems obvious that the personnel who ship prints currently are oblivious to the presense of the discs -- it means nothing to them when they don't come back or when the print is sent out without them. Do you think they would send out a 6 reel print with only 5 reels in the cans? So making the discs holder a "reel" will be a step in making these people understand that something is missing from a DTS print if all the reels are not there. If the inventory said a print was 7 reels and it obviously had an empty space in the can and only 6 reels, it would be treated as a mistake. And of course the theatres would have to make noise about it when they don't get that reel 7. If they don't raise hell when they don't get the discs but play it in another sound format, then don't expect the people at the depot to be much concerned when the discs are not there.  |  IP: Logged Andy Frodsham Expert Film Handler Posts: 238 From: Stoke on Trent, Staffs, UK Registered: Nov 2006 posted 10-14-2007 10:05 AM                     Great thinking Frank! That is exactly the way we need to go. We need everyone to know that a DTS disk is part of the print (regardless of whether or not any particular theatre is DTS equipped). Failing to return the contents of the additional can should be harshly penalised - as if an actual reel of film was missing!  |  IP: Logged Richard May Phenomenal Film Handler Posts: 1057 From: Floral Park, NY USA Registered: Aug 2004 posted 10-14-2007 10:32 AM                     It definitely has been suggested in the past, by me included. Charging for not returning the disks would end this problem not almost immediately, but IMMEDIATELY. Why can't this be done? I see no reason whatsoever that it can't. Why do the simplest solutions get overlooked?  |  IP: Logged Louis Bornwasser Film God Posts: 4441 From: prospect ky usa Registered: Mar 2005 posted 10-14-2007 11:00 AM                        The film company could do this simply by defining it to be so. Good idea, Frank. Louis  |  IP: Logged Kenneth Wuepper Phenomenal Film Handler Posts: 1026 From: Saginaw, MI, USA Registered: Feb 2002 posted 10-14-2007 02:24 PM                     From this forum page 3 quote: Kenneth Wuepper At our neighborhood inde single screen, we have received many films recently with an empty plastic lab film container instead of a broken reel as a spacer in the case. I have always placed a tape on the plastic box "SOUND REEL" and enclosed a block of foam and the DTS case with the disc inside. That way it is a "reel" for inventory purposes and protects from damaging discs in the can. This is also a reminder to put the disc back into the carrier and the "Sound Reel" box. KEN  |  IP: Logged Richard May Phenomenal Film Handler Posts: 1057 From: Floral Park, NY USA Registered: Aug 2004 posted 10-14-2007 02:50 PM                     What the hell am I missing here? Look at all these ideas being brought forth. All to help solve this STUPID problem. WAKE UP DTS!!!!!!!  |  IP: Logged Gordon McLeod Film God Posts: 9532 From: Toronto Ontario Canada Registered: Jun 99 posted 10-14-2007 03:02 PM                     Richar May said "wake up DTS" It has been said many times before they have no control over disk distribution They make them for the studio in question and if they want to use them as say frisbees then so be it that is the owners ie the studio's choice  |  IP: Logged Richard May Phenomenal Film Handler Posts: 1057 From: Floral Park, NY USA Registered: Aug 2004 posted 10-14-2007 03:15 PM                     That's fine with me Gordon. If DTS wants to take that stance, I will be more than happy to replace the existing DTS units with something else. As I said before though, if I had a product that was having an issue like this, I would surely take care of it myself. I'm tired of hearing about how DTS has no control after the distributors get the disks. It's DTS's product that it being affected. GET CONTROL!  |  IP: Logged Ron Curran Jedi Master Film Handler Posts: 504 From: Springwood NSW Australia Registered: Feb 2006 posted 10-14-2007 08:50 PM                        The "Sound Reel" idea is excellent. Of course it would not work with distributors who, as a matter of policy, will not have discs for their prints. It might also be problematic for regions like Australia where the majority of prints are not shipped on reels or in cans but loose in cardboard boxes.  |  IP: Logged

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