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Author
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Topic: Crazy Customer Comments...
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Paul Linfesty
Phenomenal Film Handler
Posts: 1383
From: Bakersfield, CA, USA
Registered: Nov 1999
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posted 11-09-2001 12:46 PM
Well, for a slight change of pace, how about dumb comments made by theatre personnel to complaining customers?As a frequent moviegoer, I have some beauts: watching a scope movie with a flat lens. having to complain three times over a twenty minute period, the "projectionist"(usher) would poke his head in the auditorium and couldnt tell what was wrong. Finally the manager arrived at the scene and the snack bar girl stated the obvious, "he may not know what he's doing" (about the usher). The manager then took care of the problem after I explained the difference in lenses. Bad focus and off-frame: I complained to an usher who was doing nothing but holding up the wall in the back of the auditorium. When I pointed out to him the situation, his response was "It dont matter...it's just the previews." 10 minutes later, he was STILL standing at the back of the auditorium, and I told him again, ands he said "I told you already, it don't matter." The film was FINALLY focused at the start of the feature, which makes me wonder if the chain (UA, dare I say) had a policy to show previews out of focus.
At another screening, I had to alert the staff they were showing a scope movie with the wrong lens...after a few minutes they changed the lens. I then had to go back out and ask them to open the masking to go with the changed format.
Another scope story: A re-release of Jungle Book was being shown through a scope lens (a programking mistake, as the previews had been flat). The closest employee I could find responded to me by saying that I didnt know what I was talking about, that there was of course only one lens.
When AMC was running "windowboxed" WB Looney Tunes, the framing was off at the bottom, when I showed that to the usher (why do so many ushers hang out in the auditoriums if they are not going to BOTHER to notice anything wrong) he INSISTED that it was SUPPOSED to be that way because it was the cartoon that was specially prepared, even though I pointed out that I knew that, and was referring to the matte on the BOTTOM, not the sides of the screen), so the main feature (as well as all the previews) was well-off center. He even HID in the back when he saw me turn around when the main feature started.
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Daniel Boisson
Expert Film Handler
Posts: 157
From: Buffalo, NY, USA
Registered: Oct 2001
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posted 11-09-2001 09:33 PM
i had someone tell me the picture wasn't lined up with the screen, before the movie even started.people come out and say i need to turn up the surround sound because they can't hear it in every scene. being asked to rewind the movie with 30 people in the theatre because they came late is always funny. another good one was when i was asked to play the movie in a different theatre because the person wanted a bigger theatre. ------------------
...My brain's always wrapped...
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Kara J. McVay
Film Handler
Posts: 95
From: Delaware, OH
Registered: May 2002
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posted 03-20-2003 08:50 AM
This falls into stupid customer emails. Keep in mind when you read this, that I have 3 screens not just one as the email seems to read.
_____________________________________email quote
What is with the showing of younger kids movies?? I understand that the Strand is a community theater as well as being associated with the University, but with movies such as Agent Cody Banks, Treasure Planet, and soon Piglets Big movie, that leaves little choice in movies for the college students who do not have cars and cannot travel the distance to the other theaters "near-by" I think it is easier for parents to drive their children to see these G, PG rated movies to other theaters, than it is for car-less stranded college students. I understand the need for varied selection for the community, but make it a selection we can all stomach.
_____________________________________
Sounds like this kid has Piglet issues. Also, the three kids movies mentioned are the only kids movies I have had since Aug. 02.
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Geoffrey Weiss
Film Handler
Posts: 68
From: Lexington, KY, USA
Registered: May 2001
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posted 03-20-2003 10:14 AM
I loved explaining the Center for Science in the Public Interest to customers who would ask (years ago now) whether we popped with canola or coconut oil. If you see it on TV, it must be true! And when CSPI "reported" the coconut oil scandal we got lots of comments.
I explained that:
1. popping in canola oil made our popcorn taste like styrofoam packing peanuts (we had a reputation as having the best popcorn in the city.).
2. Our manager had lost 40 pounds without cutting down on popcorn at all.
When we ran "Priest," Mother Angelica on the Faith Channel told all good Catholics to call their local theatres and protest. As the only Catholic on the staff, I often took those calls. One person told me that I wasn't really Catholic because my church wasn't conservative enough. I almost had another person convinced to come see the movie before she condemned it. I told her if she didn't like it I'd refund her money out of my own pocket. But she didn't show.
And, of course, there were always the stoners coming in for the midnight movie and carrying the dope-smell with them. They'd order, "Let's see ... a large popcorn with extra butter. Uh ... milk duds, and some sour patch kids, too. Uh ... dude, you got mountain dew? NO? Oh, bummer, man." People are funny!
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Thomas Procyk
Phenomenal Film Handler
Posts: 1842
From: Royal Palm Beach, FL, USA
Registered: Feb 2002
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posted 03-20-2003 11:00 AM
quote:
And, of course, there were always the stoners coming in for the midnight movie and carrying the dope-smell with them.
We've found that when dealing with these people at the concession stand, always offer "a couple of" something or "a few", not just one:
"Ummm... yeah, uh a large popcorn...and a coke..."
"you want a couple of hot dogs with that?"
"((grins)) YEAH!"
"Okay, you want a few boxes of candy?"
"Umm... sure... snowcaps, Reeses, and... DUDE! CHECK IT OUT! They have SOUR PATCH!"
![[evil]](graemlins/evil.gif)
=TMP=
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