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Author Topic: Crazy Customer Comments... System Notices Forum Watchdog / Soup Nazi Posts: 215 Registered: Apr 2004 posted 05-10-2004 01:22 AM                 It has been 407 days since the last post.  |  IP: Logged Brandon Willis Expert Film Handler Posts: 216 From: Richmond, VA, USA Registered: Apr 2004 posted 05-10-2004 01:22 AM                     I always love it when people complain about something being wrong with the camera in their auditorium. "The camera angle is off in auditorium 5." "The camera just stopped in the Kill Bill theatre." "The camera's really blurry in Passion." My friend saw someone talking on a cell phone one night while the 2wenty was playing so he turned the volume all the way up, then turned it back down when she hung up.  |  IP: Logged Thomas Procyk Phenomenal Film Handler Posts: 1842 From: Royal Palm Beach, FL, USA Registered: Feb 2002 posted 05-10-2004 07:39 AM                     Hmmmm. Sounds like you have a lot of problems at your theater, despite the customers referring to the projectors as cameras. And turning the volume all the way up probably thrilled the other customers and was great for your speakers. And is using a cellphone during commercials really that bad? What chain do you work for again? Oh right. 2wenty. Regal. =TMP=  |  IP: Logged John Pytlak Film God Posts: 9987 From: Rochester, NY 14650-1922 Registered: Jan 2000 posted 05-10-2004 10:21 AM                        quote: Brandon Willis My friend saw someone talking on a cell phone one night while the 2wenty was playing so he turned the volume all the way up, then turned it back down when she hung up. Definitely NOT the correct way to handle the situation.  |  IP: Logged Brandon Willis Expert Film Handler Posts: 216 From: Richmond, VA, USA Registered: Apr 2004 posted 05-10-2004 11:58 AM                     We have small storage closets next to the entrance doors to the auditoriums in the older section of the building. Auds. 2-5 and 15-20 have them. A customer called the box office one time and told the cashier, "I watched a movie in auditorium 15 and I saw that little room that said 'Private 15' on it and I was wondering if that's some kind of private movie room and can I rent it out for a party?" The cashier replied "Yes maam, you can rent our broom closet for a party. Will you be paying cash or credit?"  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 05-10-2004 01:00 PM                        quote: Brandon Willis The cashier replied "Yes maam, you can rent our broom closet for a party. Will you be paying cash or credit?" While it's a funny situation, I don't think it's smart to fire back a comment at a customer that will make them feel like an idiot. A better response would have been, "Well, you wouldn't be able to see very well from in there...it's a broom closet!" And then join the customer in a hearty laugh. And, the sign on the door should say "Employees Only" or "Utility 14," then there would be no confusion.  |  IP: Logged Sam Johnson II Film Handler Posts: 25 From: Waynesburg, KY, USA Registered: Jan 2004 posted 05-10-2004 01:08 PM                     Once me and a co-worker had arrived at work early, before we opened, and a manager had not yet showed up, so we had to wait outside. A customer came up and asked in a confused tone, "Why are your lights off?" We arrived early like this pretty often, and all the time customers would come up asking what time we opened, even though the sign on the box office clearly said 6:30. Customer: "What movie would you recommend we see?" Me: "Hmm, The Rundown." Customer: "Hmm, okay. We'll take two for Secondhand Lions." On the day The Missing and Haunted Mansion opened last year, the matinee shows were VERY slow. For the moment, one guy was working both box office and concession (which were part of the way across the lobby from each other). My coworker told me that this lady had bought a ticket, and then went to concession. He moved to concession to take her order, and she asked, "Oh, did they hire you guys together?" "Huh?" "Well, your twin just sold me a ticket." "Oh! Um, yeah, they hired us together. It works out really well because we can ride to work together." Customer: "How long is X movie?" Coworker: "About an hour and 40 minutes" Customer: "And what time does it end?" Coworker: "An hour and 40 minutes after it begins, it'll end." And apparently she understood him clearly, because she cheerfully replied, "Oh, okay. Thanks!" (That was the same coworker from the last story, FYI.)  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 05-10-2004 07:14 PM                        See??? There, again! Smartass comments. "What time does it end" is a perfectly legitimate question. You are in a SERVICE business, and one part of customer SERVICE is to answer questions politely, quickly and accurately. Not make your customer feel like a dork. No wonder so many people prefer to stay home.  |  IP: Logged Chris Medley Expert Film Handler Posts: 180 From: McKinney, TX, USA Registered: Jan 2004 posted 05-10-2004 09:49 PM                        It seems like the box kids always get sarcastic...maybe they feel that it's ok becasue of the glass that seperates them from the customer. No....wait...sorry...i forgot....they are just punk kids. As many times as I have wanted to there has never been a reason to embarass a customer like that.  |  IP: Logged Dennis Benjamin Phenomenal Film Handler Posts: 1445 From: Denton, MD Registered: Feb 2002 posted 05-10-2004 10:13 PM                        Like most people, I keep my smart-ass thoughts to myself. Anyways.. Imagine going into a store that sells whatch-a-ma-jiggers. You do not know a damn thing about 'em, but you know you got to buy one. The guy behind the counter has sold a 'million of them to a million different people. So when you start asking the dumb questions...will you get offended if he makes a smart-ass comment to you (because you don't know a damn thing about the thing he sells)? Of course you will, and you will go buy the whatch-a-ma-jigger somewhere else...............  |  IP: Logged Randy Stankey Film God Posts: 6539 From: Erie, Pennsylvania Registered: Jun 99 posted 05-10-2004 10:16 PM                     quote: Sam Johnson II Customer: "How long is X movie?" Wise-Ass answer: "Oh, about 15,000 ft. Give or take a couple hundred."  |  IP: Logged Brandon Willis Expert Film Handler Posts: 216 From: Richmond, VA, USA Registered: Apr 2004 posted 05-11-2004 12:59 PM                     This past Christmas, a couple approached our box office and asked what would be a good, wholesome Christmas movie for the family. I don't know if the cashier was trying to be a smart ass or if he had not seen any of the movies and was just taking a random guess, but he reccommended that they go see "Bad Santa." The ensuing melee was quite humorous, as the couple stood outside the box office, the wife yelling at the cashier while the husband stood there repeating over and over "I thought it was going to be like Home Alone."  |  IP: Logged Scott D. Neff Theatre Dork Posts: 919 From: San Francisco, CA Registered: Oct 1999 posted 05-11-2004 03:25 PM                        I'm sure a lot of the smart-ass comments just aren't playing well in written form. I said a lot of smart-ass things to my customers that made them laugh... but if I wrote them down my with and charm would be lost. Some of you guys are taking witty customer banter too seriously. Lighten up a bit.  |  IP: Logged Rob Butler Film Handler Posts: 91 From: Westford, MA, USA Registered: Mar 2004 posted 05-11-2004 03:38 PM                     I heard a story from a co-worker once about a guy that was saying that our fire alarm system is messed up, the guy said "when I came into the theater through that door that says EMERGENCY EXIT ONLY, ALARM WILL SOUND that the alarm didn't go off and I didn't feel safe in the theater". As far as cellphone usage in the theater, turning the sound all the way up is definitely not the way to go, I suggest the night vision scope and BB gun approach.  |  IP: Logged Thomas Procyk Phenomenal Film Handler Posts: 1842 From: Royal Palm Beach, FL, USA Registered: Feb 2002 posted 05-12-2004 11:04 AM                     Some people deserve smartass comments. Person comes up to box office, reading the titles and times for quite a while, then asks: "Are those the real times?" Possible Answers: -"No Ma'am. We routinely post incorrect information to confuse people like you." -"No. Those are the times for the films showing in the parallel universe." -"All our films play in real-time." -"They're just approximations. The movie will start within 15 minutes before or after the posted time." -"Those times are for the early morning. We close at 9am." Maybe that's why I don't work box, hehe. I understand some people aren't familiar with the operations of a business, but some people aren't familiar with the operations of the rest of the world, either. I'd better stop before Steve Kraus attacks my satirical customer service comments. =TMP=  |  IP: Logged

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