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Author Topic: Crazy Customer Comments... Jeremy Fuentes Mmmm, Dr. Pepper! Posts: 1168 From: Corpus Christi, TX United States Registered: Jan 2004 posted 05-12-2004 12:00 PM                     All of our customers laugh at the comments I give them too. Like one time a teenage girl came to the box office and was knocking on the glass and telling me to hurry up and acting stupid. She asked me "What's Big Fish About?" I said "Its the sequel to Finding Nemo." She said "Oh really!?!" I said "No" She started laughing and walked away with her friends. Then the other day, a customer came in and started taking off her rain coat. I told her that she might want to leave it on because the theater has a lot of leaks in it. You should have seen her face!! I told her I was just kidding, and she just laughed.  |  IP: Logged Randy Stankey Film God Posts: 6539 From: Erie, Pennsylvania Registered: Jun 99 posted 05-12-2004 03:47 PM                     When a customer spills some popcorn on the floor while fishing tickets out of a pocket, in line at the podium: Customer: Oops! I'm sorry! Usher: Oh, don't worry. The cat will get it! Customer: What?! You have a CAT in here!? Usher: Well, yes, but we have to lock it in the broom closet at night. The guard dogs ate the last one! Customer: <Confused & shocked> Walks away...  |  IP: Logged James Pope Film Handler Posts: 31 From: world wide web, USA Registered: Mar 2002 posted 05-16-2004 01:29 AM                        The ones I get latly are C:"your bathrooms are locked" M:"I dont think so see they dont have locks I will walk down and check" as Manager opens door C "ohh they must have come out" (theres like 15 stalls) once it starting happing alot I figured out that its because our doors only open if you push the handle down if you pull up it will not work. The wierd thing is thats only the female gender comes and complains and the doors are the same. and the other one was actually a couple of people have complained about this one the first time I didnt know what was going on. C: "I think there is a cat in your drain" M: "Why do you say that?" C: "When the toliet flushed it sounded like a cat meowing" after later investigation it turns out that our automated toliets you know the self flushers. when you move a way from it it make a sound that in a drunkin moment you could mistake for a cat really funny though now when customers tell us.  |  IP: Logged Rob Butler Film Handler Posts: 91 From: Westford, MA, USA Registered: Mar 2004 posted 05-27-2004 04:26 PM                     I've seen that kind of thing happen, we have a janitor's closet next to the entrances for each of the bathrooms. The bathrooms have no doors, just a hallway with 2 90 degree turns from the lobby to the bathroom with a sign on the wall between the bathroom entrances and the closet doors. It's funny to see how many people try to open the closet door and then say the bathrooms are locked, it's also funny to see the usher's face when he/she says there's no doors to lock!  |  IP: Logged Mark J. Marshall Film God Posts: 3188 From: New Castle, DE, USA Registered: Aug 2002 posted 05-27-2004 04:55 PM                    Sometimes people come in and buy a ticket from one of our cashiers, then walk through the door and run into her twin sister who is there to tear the tickets, and they usually say something like "Wow, you're fast!"  |  IP: Logged Julie Havlin Film Handler Posts: 9 From: St. Louis, MO Registered: May 2004 posted 06-13-2004 12:39 PM                     My theatre is currently playing "The Saddest Music in the World" a very strange film set in the Great Depression about a beer baroness amputee...and her prosthetic limbs are filled with beer. It's extremely strange and bizarre, but it got 3 1/2 stars in the paper, and our customers only follow the stars. The refunds for this film were so high we had to put up a sign quoting a reviewer "If you're not open to something different this film is not for you..." Then it stated our refund policy of 20 minutes into the show. We make sure everyone reads the sign before buying a ticket. An elderly woman came out 50 minutes into the film wanting a refund, and I politely explained everything to her. "It's not a movie" she said. I'm not sure what you mean. "It's awful. It doesn't go anywhere, it's not a movie." I'm sorry you didn't enjoy it. It is a very different film. "So you're not going to give me my money back?" No "Well, this place is a hold-up" I'm sorry? "You might as well have put a gun to my head and taken $6 from me!" She starts to walk away at this point, and I am so baffled and almost laughing, but manage to say "No one made you see this film, ma'am." She turned around and said "Yes you did!" Unbelieveable. That's the best customer encounter I've ever had. The very next day another customer gave me a (weak) shove because I wouldn't give him his money back for the same film.  |  IP: Logged Jesse August Film Handler Posts: 58 From: Vancouver British Columbia Registered: Jul 2003 posted 06-13-2004 06:22 PM                     Julie, that movie was directed by Winnipeger (my home town) Guy Maddin. If you think that movie is twisted (Saddest Music In The World) you should see some of his other movies. "Careful" and "Tales From The Gimili Hospital" are two that come to mind.  |  IP: Logged Rob Butler Film Handler Posts: 91 From: Westford, MA, USA Registered: Mar 2004 posted 06-14-2004 02:31 PM                     An usher once told me that the big speaker in the bottom center of the screen was blown out, all it was putting out was this low rumbling noise, I said "do you mean the subwoofer?" the usher said "I don't care what it's called, I just think you should fix it, I was standing right next to it and it sounds like crap" I told him I'd get right on it.  |  IP: Logged Jim Alexander Film Handler Posts: 71 From: Greenwood, Nova Scotia, Canada Registered: Nov 1999 posted 06-14-2004 07:17 PM                        We take great pride in some of the $#@& comments we get over the phone, like one customer who called: Manager: Thank you for calling the Zedex Theatre, how may I help you? Customer: Yes, can you tell me the phone number to your theatre? Manager: Ummmm, its the same as the number you must dialed... Customer: Yes, but I'm not sure if it's 8848, or 8488. Manager: Groan!!! The other emmy award went to: Manager: Thank you for calling the Zedex Theatre, how may I help you? Customer: Is this the answering machine? Manager: Yes, I am the new Intuitive Answering Service, I operated on an advanced aritificial intellegence program that allows me to answer callers questions. How may I help you? Customer: Can you tell me how to reach the theatre staff? Manager: <what do you say??>  |  IP: Logged Dave Williams Wet nipple scene Posts: 1836 From: Salt Lake City, UT, USA Registered: Jan 2000 posted 06-15-2004 12:46 AM                        The best one I ever had went as follows... Customer "How many screens do you have?" Me "4" Customer "So how many movie can you show at one time?" Me "4" Customer "Are these the movies you are showing, the ones listed on your marquee?" Me "yes" Customer "Do you have any other screens showing movies, other than the ones you have listed?" Me "no" Customer "Do you have the sequel to that star wars movie?" (note: this was just a week after the PHANTOM MENACE opened) Me "You mean Phantom Menace?" Customer "Yeah, do you have the sequel to that, cuz I don't see it up here on your marquee" Me "You want the sequel to The PHANTOM MENACE?" Customer "yeah, do you have that yet?" Me "It hasn't even been made yet" Customer "are you sure, cuz I read in the paper that it was out" Me "You probably are talking about PHantom Menace, it is the prequel to the star wars movies" Customer "whats a prequel" Me "it takes place before a story, instead of a sequel that takes place after a seqeul" Customer "yeah, thats the one, I want the sequel to phantom menace" Me "I am pretty sure it hasn't even been made yet" Customer "I think youre wrong, cuz I saw it when I was a kid, the one where that little kid grows up and gets mean" Me "do you mean Star Wars?" Customer "I don't remember what its called, but that sounds right. Do you have it?" Me "YOu can buy it at media play or rent it from blockbuster" Customer "YOu mean its already on video?' Me "Last I checked, yes. In fact I have a copy of it at home." Custmoer "Can you go get it and put it in? I love movies on the big screen." Me "actually we use film, not video projectors" Customer "you still use film, I thought everything went to video" Me "that was just porn movies, regular ones still use film" Customer "well I guess if you can't show it to me, I guess I will try somewhere eles. Can you tell me a theater that might have it?" Me "Try Cinemark next door, they have more screens than us, so maybe they can try it" Customer "thank you, you were very helpful" Me "well, I do try". Ok, she did try next door and the cinemark and they were a little more short with her. After that, I don't know if she ever got to see her movie or not. Ciao Dave  |  IP: Logged Rob Butler Film Handler Posts: 91 From: Westford, MA, USA Registered: Mar 2004 posted 06-15-2004 08:52 AM                     I once had someone stop me in the hall and say something like "I was looking in that window in the back of the theater and I could see something that kinda looked like film going over a roller over the projector, what was that? I said, "most likely what you saw was film" He said "but I thought all theaters were digital?" I said "No, just the audio is digital" the guy then said "well, I guess I'm not comming back here any time soon, let me know when you guys stop being so cheap and buy a real projector" and he left.  |  IP: Logged Dennis Benjamin Phenomenal Film Handler Posts: 1445 From: Denton, MD Registered: Feb 2002 posted 06-15-2004 08:56 AM                        Yesterday - caller "can I have the number for your recording, I'd rather speak to a machine than a real person." me "ok, here's the number...."  |  IP: Logged Scott Norwood Film God Posts: 8146 From: Boston, MA. USA (1774.21 miles northeast of Dallas) Registered: Jun 99 posted 06-15-2004 02:18 PM                        I may have posted this before (possibly several years ago), but I can't find it: me = me FDG = Film Delivery Guy FDG (walking into lobby with film): Here's your film. Please sign here. [hands me shipping receipt] me: um-hmm [takes pad and signs it] FDG: do you guys show movies here? me: yup (I wanted to say something like "no, we just rent them and send them back" or "no, this building was designed to look like a theatre just to confuse people like you").  |  IP: Logged Wolff King Morrow Master Film Handler Posts: 490 From: Denton, TX, USA Registered: Feb 2004 posted 06-16-2004 07:11 PM                        I had to laugh about one a manager I work with told me of: A complaint came in from a customer that the sound was "crackling" in #3. When they investigated the problem, the "crackling" turned out to be other customers eating popcorn. I guess surround-sound eating noises don't add a positive impact to a movie.  |  IP: Logged Barry Floyd Phenomenal Film Handler Posts: 1079 From: Lebanon, Tennessee, USA Registered: Mar 2000 posted 06-22-2004 01:08 PM                        At the drive-in... so far I've heard "I work at KFC at night, can I get an application for a job on the DAY SHIFT?" Your movies are advertised at starting at dusk...What time is DUSK? Best typographical mistake award goes to DREAMWORKS. I recieved a letter the other day from someone at Dreamworks the other day regarding a print of Shrek2 we sent back. The letter stated.." If you have any questions, please contact Technicolor @ 1-800-933-4567". When I called that number... it's a Phone sex line!! The real Technicolor number is 1-800-993-4567.  |  IP: Logged

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