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Author Topic: Crazy Customer Comments... Chase Hanson Expert Film Handler Posts: 172 From: San Diego, CA Registered: Oct 2004 posted 11-15-2004 11:00 PM                     I personally get a huge kick out of customers who threaten to physically beat me if don't submit to their demands.  |  IP: Logged Barry Martin Expert Film Handler Posts: 203 From: Newington, CT USA Registered: Jul 2002 posted 11-15-2004 11:03 PM                        Mike, you should try and license the scene from Stephen King's "Misery" where Kathy Bates breaks James Caan's ankles with a sledgehammer, run that as a pre-show ad with an introduction of what will be done with people who can't keep their feet on the floor. Even more effective if there is an usher standing at the bottom of the theater with a hammer, looking menacing.  |  IP: Logged Joseph Pandolfi Expert Film Handler Posts: 213 From: Milford, CT. Registered: Nov 1999 posted 11-20-2004 06:27 PM                     We sold out on Shrek 2 opening weekend last summer and we had some people ignore the 'private' and 'staff only' signs and came upstairs and knocked on my door to the booth. I asked them "Can I help you" with a puzzled expression, and they replied "Oh! We are trying to find the balcony". I'm sorry, this theatre never had a balcony.  |  IP: Logged Dominic Espinosa Phenomenal Film Handler Posts: 1172 From: California, U.S.A. Registered: Jan 2004 posted 11-23-2004 06:15 PM                     I once looked up from breaking down a movie to see a patron standing just inside the auditorium #2 booth access door. I asked him if I could help him, he had come to tell me the film was out of focus. Of course the film was in perfect focus, it was just one of those movies with a soft scene. And today after a school show of approx. 110 children and like 14 adults there was a 32oz. bud light can on the top of the heap of trash in the cans placed at the front of the auditorium when the movie let out...How about that.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 11-23-2004 07:39 PM                        Saturday night of Nat'l Treasure, we were sold out (well about 10 seats left in the building.) This family of 6 comes in, 20 minutes late and I say, "We are basically full but we probably have enough single seats for all of you, if you don't mind not sitting together." After about 5 minutes of the parents trying to convince the kids to come back another time, of course the folks give in and buy the tickets. Then they proceed to stand in the back of the auditorium peering over the crowd, looking for seats. I walked around and located enough seats for them, then went back and said, "Well you can sit here, and she can sit there, and there's two down in front for two of the kids, etc etc." Whereupon the kids start whining about not wanting to sit by themselves, and who gets to sit with who, etc, finally I told them they'd have to either take their seats or go out to the lobby and talk, because the movie had started. So the dad gets PISSED AT ME and says "Well we'll just leave if that's the way it's going to be." So they left. The good part: The whole crew just trooped out with a couple of the kids crying and Dad bringing up the rear, and I was ready and willing to give them a refund but they just walked by the boxoffice and out the door with their noses in the air. Sorry about that, dude, and good riddance.  |  IP: Logged Chase Hanson Expert Film Handler Posts: 172 From: San Diego, CA Registered: Oct 2004 posted 11-25-2004 04:42 AM                     Comedy, pure comedy. Great one for today, (supposedly) had a guest call me at Guest Services from Auditorium 4 to complain about being hosed out of a nickel at the concession stand. We price everything to the nearest quarter, this way we can get away with only keeping gajillions of quarters on hand (makes life easier for us idjuts). This guy bought $5.25 worth of concession items, gave the concessionist $5.30 and was miffed that he couldnt get exact change. I told him that if he would come to Guest Services after his show, we would have his nickel for him...he never showed.  |  IP: Logged Carl Martin Phenomenal Film Handler Posts: 1424 From: Oakland, CA, USA Registered: Feb 2002 posted 11-25-2004 05:43 AM                        always a good idea to have a few nickels handy. we also price everything in $.25 increments. only we recently started selling dvds at the concession counter, priced at... $14.99. so unless they have exact change or a credit card, they're getting ripped off (even more). not that they get sold in any case. carl  |  IP: Logged Steve Kraus Film God Posts: 4094 From: Chicago, IL, USA Registered: May 2000 posted 11-25-2004 09:17 AM                    I would be angry about being cheated by a nickel as well, just on principle. You have an obligation to be able to make change within reason OR, assuming it was three dimes being tendered giving one back and YOU eat the five cent loss, not the customer. Intentionally not being able to give proper chain smacks strongly of running a scam. If it were me I would certainly be talking to the Dept. of Consumer Affairs if such a thing existed there or even the AG.  |  IP: Logged David Yauch Expert Film Handler Posts: 206 From: Mesa, AZ, USA Registered: Oct 2004 posted 11-27-2004 04:12 AM                     Yeah we price in .25 increments also, but there's always a nickel available upstairs in the vault if they want to come and grab it afterwards, or wait for a few minutes for it. Usually a drawer up at guest services will have one or two from little kids that bring up 1 dime, 6 nickels, and 5 pennies for 2 quarters for a video game. As far as crazy customer comments, I had 2 seperate customers today come up to guest services to tell me that they had come in previously and weren't charged enough and told me they wanted to pay the difference. Since it was so long ago, I told them their honesty was worth the difference, and just to make sure it doesn't happen in the future. I also was asked by some little pre-teen if I could have him arrested(while trying to impress his friends). I told him loudly in front of his friends that I didn't think we could arrest him unless he was at least 4 feet tall and he turned a bit red and walked off.  |  IP: Logged Steve Kraus Film God Posts: 4094 From: Chicago, IL, USA Registered: May 2000 posted 11-27-2004 11:54 PM                    That is still unreasonable, IMHO, to make the customer go to all that trouble just to get proper change. I would not do business a 2nd time with a place like that. Do you have signs up to warn people in advance that you can only give change in 25 cent increments? If someone previous pays with change that includes dimes, nickels, or pennies is your staff under orders not to use it to make change just to dick with your customers even when they have the correct change right in the drawer?  |  IP: Logged Ian Price Phenomenal Film Handler Posts: 1714 From: Denver, CO Registered: Jun 99 posted 11-28-2004 11:25 AM                     People! the solution is very obvious. Our prices are rounded to the nearest Quarter as well. If someone tries to pay for something with 3-dimes I just shove one of the dimes back to them and don't worry about it. Great cutomer service is sometimes letting the nickles slide, or sometimes letting the occasional quarter or fifty cents slide.  |  IP: Logged Mike Spaeth Phenomenal Film Handler Posts: 1129 From: Marietta, GA Registered: Jul 2000 posted 11-28-2004 08:15 PM                        I agree completely and totally with Ian's statement. Who cares about a nickel? If someone's going to eat the nickel, you should, not the paying customer.  |  IP: Logged Jeremy Fuentes Mmmm, Dr. Pepper! Posts: 1168 From: Corpus Christi, TX United States Registered: Jan 2004 posted 11-28-2004 08:19 PM                     One time I ate a quarter and crapped 2 dimes and a nickel.  |  IP: Logged Barry Martin Expert Film Handler Posts: 203 From: Newington, CT USA Registered: Jul 2002 posted 11-28-2004 10:56 PM                        We actually have this setup as well, only 25 cent increments and not keeping change on hand other than quarters. For one thing it just makes counting out a lot faster. Now if we do get someone paying with 3 dimes or what-not we do offer to push back one of the dimes but a lot of the times the customer just offers it up to the concession as a tip. The concessionists will then try and give back the dimes, nickels, pennies, silver dollars, half dollars, etc. back as change to other customers so that we don't have to put any change in the deposit in the end of the night. Some of you may ask what we do when our concession deposit is a 25, 50, or 75 cent ending, we just put that odd amount into the change drawer for the next day. We don't get many people paying with any change anyways, and when we do they usually have correct, like my "sock lady" who comes in every week and pays everything with a sock full of quarters. Hope the sock gets washed now and then  |  IP: Logged David Yauch Expert Film Handler Posts: 206 From: Mesa, AZ, USA Registered: Oct 2004 posted 11-29-2004 02:05 AM                     quote: Steve Kraus That is still unreasonable, IMHO, to make the customer go to all that trouble just to get proper change. I would not do business a 2nd time with a place like that. Do you have signs up to warn people in advance that you can only give change in 25 cent increments? If someone previous pays with change that includes dimes, nickels, or pennies is your staff under orders not to use it to make change just to dick with your customers even when they have the correct change right in the drawer? I don't think I was clear enough. We only go to the vault to get the money if it is NOWHERE to be found on the floor. Usually we are using 4-6 registers at any given time even on weekday mornings so a nickel isn't too hard to find. On a weekend with 30 registers running at once it's REALLY easy to find a nickel.  |  IP: Logged

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