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Author Topic: Crazy Customer Comments... Emma Tomiak Expert Film Handler Posts: 238 From: Carrollton, TX, USA Registered: Aug 2003 posted 08-09-2004 02:17 AM                        But what do you do when a lady pulls money/tickets out of her bra? I've had women come up and pull sweaty, wadded up bills out of their bras to pay for tickets. Eww.  |  IP: Logged Gordon Hedges III Jealous of everyone not me Posts: 212 From: Severn, MD Registered: Apr 2001 posted 08-09-2004 03:11 AM                     Sweaty money from a bra? How can I beat that? How about pulling money from their sweaty smelly socks? I hate that. I work in a mall and I have customers who see me in the lobby ask me, "Is this the movie theatre?" At times I just want to say that we were another store and that the theatre is at the other end of the mall. We don't sell movies, just popcorn and drinks for your standing in the lobby pleasure.  |  IP: Logged Jason Miller Expert Film Handler Posts: 241 From: Little Rock, AR, Registered: Mar 2004 posted 08-09-2004 05:24 PM                    This goes back to when the Twenty was in its infantile stages... The sound source for the Twenty was causing some horrible buzzing in the auditorium (ground loop). I got a call over the radio that the speakers in Aud #3 were "humming". I responded with: "Well maybe they forgot the words?"  |  IP: Logged Christian Volpi Master Film Handler Posts: 349 From: Arlington, NE Registered: Apr 2004 posted 08-09-2004 05:33 PM                        I had a lady yell, literally, yell at me yesterday because we don't serve iced-tea. I explained that we used to sell it in bottles but nobody bought them and they would eventually expire and have to be thrown away. She then said that if we brewed our own that customers would buy it because tea drinkers prefer home made rather than botled. I told her that we used to do that before we even sold it in the bottles and we ended up tossing away many batches and we started to lose money. Then she said, and get this, that "Us people on the Atkins diet need something other then pop to drink! You people need to start carrying more Atkins friendly food items." Who the hell goes to the movies looking for health food? That reminds me of someone else that told us that our nacho cheese is too cheesey. IT'S CHEESE!!  |  IP: Logged Jason Miller Expert Film Handler Posts: 241 From: Little Rock, AR, Registered: Mar 2004 posted 08-09-2004 05:39 PM                    quote: someone else that told us that our nacho cheese is too cheesey. IT'S CHEESE!! That is a debate in itself...  |  IP: Logged Daryl C. W. O'Shea Film God Posts: 3977 From: Midland Ontario Canada (where Panavision & IMAX lenses come from) Registered: Jun 2002 posted 08-09-2004 07:58 PM                        Sure it's not condensed cheese? Add some water.  |  IP: Logged Aaron Sisemore Flaming Ribs beat Reeses Peanut Butter Cups any day! Posts: 3061 From: Rockwall TX USA Registered: Sep 1999 posted 08-09-2004 10:31 PM                     quote: "Us people on the Atkins diet need something other then pop to drink!" Surely they have heard of DIET SODAS?!?!? sheez -Aaron  |  IP: Logged Jason M Miller Master Film Handler Posts: 284 From: Kalamazoo, Michigan, USA Registered: Jul 2004 posted 08-09-2004 11:40 PM                     We had to cancel one of our shows because the Xeon Bulb would not light so as I was going into the theater to make the announcement a lady was walking down the aisle towrds me saying all she wanted was free popcorn, she did not even what the free movie which we were going to offer everyone. I was telling her that is not for me to decide and she would have to speak with the manager about that, she then tried to block the aisle so I could not get into the theater. As I got into the theater to make the anouncment she started to yell at the other customers saying All we want is free popcorn, trying to get the other customers behind her. Well she was the only one really trying to get anything extra.  |  IP: Logged Christian Volpi Master Film Handler Posts: 349 From: Arlington, NE Registered: Apr 2004 posted 08-10-2004 08:01 PM                        Wow! Two crazy comments in the same week. Let me start by explaining how things are set up at the theater that I am temporarily working. The box office and concessions are in the same location. We are a small 3-plex that doesn't get much business so it is set up this way so that the person working box may also serve concessions and only have to walk 2 feet. The box office computer is sitting RIGHT next to our pop fountain and the popcorn machine is next to the fountain. If someone really wanted to they can sell tickets with one hand and serve concessions with the other.(multi-tasking!) Anyways, I had a gentleman in here today that bought a ticket to Collateral and after I handed him his ticket he said with a straight face "Hey, where do I buy concessions?"  |  IP: Logged Gordon Hedges III Jealous of everyone not me Posts: 212 From: Severn, MD Registered: Apr 2001 posted 08-13-2004 12:17 AM                     After finally seating for the Princess Diaries 2 crowd, I tried to sweep the lobby of spilled popcorn. As I was sweeping a customer approached me and complained that kids "deliberately" threw popcorn all over the theatre and made a mess. She just got out of Thunderbirds, which only had maybe a handful of people. Her suggestion was for us not to sell popcorn. I stood dumbfounded by her suggestion and she tried to walk away. She turned back around and asked to speak to a manager. I looked at my name tag (which read "MANAGER MR. HEDGES") and said that I AM the manager. When she brought up the no selling popcorn idea again, I tried to explain to her that popcorn is a staple of the business and I've never heard of a theatre that didn't sell any. Her argument was that popcorn should not be sold to kids, because they would make a mess. Finally she walked away and I still stood there confused. I wanted to tell her that adults make more of a mess than kids. What next? "I think you shouldn't play any movies here. Maybe you should just show slides all day." It's customers like these that I just want to say, "Blockbuster. Down the street."  |  IP: Logged Steven Jantzen Film Handler Posts: 30 From: goodwell, Oklahoma, USA Registered: Jul 2004 posted 08-15-2004 03:32 PM                     just today, we were having problems with the sound processor in Princess Diaries 2, and a lady was able to make her way up to the booth. I was at the sound rack, trying to get the sound fixed, when she came around the corner, and yelled at me to "rewind the movie" because she had missed the first 5 to 10 minutes. I peeked around the sound rack, and asked her to come here, I showed her the platter system, and asked her how she would rewind it. She just looked at me and walked away  |  IP: Logged Emma Tomiak Expert Film Handler Posts: 238 From: Carrollton, TX, USA Registered: Aug 2003 posted 08-16-2004 01:50 AM                        How did she get into booth?  |  IP: Logged Steve Kraus Film God Posts: 4094 From: Chicago, IL, USA Registered: May 2000 posted 08-16-2004 08:10 AM                    If your sound problem involved lost dialog then she is right though, even if there was no practical way to accomodate her once you've gone beyond the point of a safe center drop. The request wasn't crazy from her POV.  |  IP: Logged Barbara Toriel Film Handler Posts: 7 From: Miami,Fl/United States, United States Registered: Aug 2004 posted 08-17-2004 10:08 AM                     Hee hee an older couple approached me in concession one afternoon, placed an order and then attempted to pay in the Euro (Note US Theatre). I stood there about a minute and tried to point out I only accept payment in US currency or credit. I could even pull some strings and take a traveler's cheque. The woman became upset and said that the Euro was accepted everywhere. I replied that the Euro is accepted everywhere in EUROPE, thus Euro. She then pulled a twenty (US currency) from her wallet and rolled her eyes.  |  IP: Logged Bill Langfield Master Film Handler Posts: 280 From: Prospect, NSW, Australia Registered: Apr 2001 posted 08-17-2004 01:02 PM                        Yeah, Steven I wanted to know how the woman got into the projection room, just like Emma asked. But I have to admit, A few years back at a location that had a BAR on the first level, and the projection room backed onto the Bar. Often I would leave the projection room door open just so people having a drink could have a sneak peak (if they so felt compelled - though the entry was marked staff only) at EXACTLY how their film was getting to screen. I wanted people to see the projectors and platters, as I was sick of people thinking we just use DVD's or video tape. So what happens, one saturday night I hear a couple hot babes peaking in saying, 'WHOA look at the size of that video tape' !! I was thinking of showing them something BIGGER, but just continued lacing up with a smile.  |  IP: Logged

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