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Author Topic: Crazy Customer Comments... Mark Hajducki Jedi Master Film Handler Posts: 500 From: Edinburgh, UK Registered: May 2003 posted 05-25-2005 06:49 AM                     quote: Jason Whitlock too bad Dolby and other processor makers don't put a stupid customer complaint button on their equipment so when pressed, it'll pump crap out of all the speakers, mixing left and right channel stuff with surrounds, ignoring equilizer settings and making the surrounds just as loud as the center channel... I thought that was what bypass mode did  |  IP: Logged Jason M Miller Master Film Handler Posts: 284 From: Kalamazoo, Michigan, USA Registered: Jul 2004 posted 05-25-2005 08:58 AM                     quote: His parting words "I'm never comming back to this Theatre again!" No worry he will probably be back the next week.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 05-25-2005 12:31 PM                        I got chewed out by a guy on the phone wondering why we ran the midnight show of Star Wars III on a school night. His kids "just had to see the first show" and he was mad they would be tired the next day. I wanted to ask him, who runs your house -- you or the kids?  |  IP: Logged Aaron Sisemore Flaming Ribs beat Reeses Peanut Butter Cups any day! Posts: 3061 From: Rockwall TX USA Registered: Sep 1999 posted 05-25-2005 03:56 PM                     All bypass does is run the Lt/Rt tracks straight thru to the R and L speakers. No center, no surrounds. -Aaron  |  IP: Logged Steve Anderson Expert Film Handler Posts: 168 From: Nashville, TN Registered: Feb 2000 posted 05-25-2005 08:09 PM                        We have free refills on our large drinks, so when a customer returns to the concession stand we ask them to remove the lid and straw so we don't have to touch them. Well I was working with this young kid at the counter and these two attractive ladies came back for a refill...well you guessed it the kid said "Ladies I need you to remove your tops before I will refill your drinks" I laughed my ass off!!!  |  IP: Logged John Hawkinson Film God Posts: 2273 From: Cambridge, MA, USA Registered: Feb 2002 posted 05-30-2005 02:46 PM                     Aaron said, "All bypass does is run the Lt/Rt tracks straight thru to the R and L speakers. No center, no surrounds." Err, no. At least on the CP65, the optical preamp outputs for L and R (as well as mag) are summed, and fed to L,R,and C (and also hearing-impaired), with the surround grounded. See this handy excerpt from the CP65 signal chart: --jhawk  |  IP: Logged Aaron Sisemore Flaming Ribs beat Reeses Peanut Butter Cups any day! Posts: 3061 From: Rockwall TX USA Registered: Sep 1999 posted 05-30-2005 03:17 PM                     fine. I was thinking CP50 anyways, they DO only go to L and R. I believe the same is true for the CP55 as well. -Aaron  |  IP: Logged John Hawkinson Film God Posts: 2273 From: Cambridge, MA, USA Registered: Feb 2002 posted 05-30-2005 07:26 PM                     I've never had the "joy" of working on the CP55, but the docs say it does the same thing as the CP65. On the CP50, well, it seems to depend on your Cat 113. The original Cat 113 seemed to take L/R in and send them straight out, and according to the block diagram it had an input for "bypass surround" but not for bypass center (?). But the Cat 113C has the same adder-type functionality as the CP65 and CP50 (and CP45). --jhawk  |  IP: Logged Adam Martin I'm not even gonna point out the irony. Posts: 3686 From: Dallas, TX Registered: Nov 2000 posted 05-30-2005 08:12 PM                     Bypass on a CP55 is summed to LCR.  |  IP: Logged Jon Morgan Film Handler Posts: 60 From: Raleigh, NC Registered: Mar 2005 posted 06-03-2005 10:41 PM                     This whole fiasco (which occurred via email) was about the new Solondz film Palindromes. It's about an adolescent girl who wants to have a baby, and while there are two or three sex scenes involving underaged actors, there is no nudity and it is not intended to be arousing in any way. It's very awkward and offputting, as intended, and very brief as well. Here's the conversation: --------- Dear General Manager, I went to see the movie "Palindromes," which is at your theater at the present time in Cary, NC and usually go at least once every week. I thought I was watching child pornography. This type of movie is NOT considered art. If I EVER see a movie like this at your theater again, I will NEVER enter your doors. If I want to see a movie where 13-14 year olds are going at it every few minutes, I'll watch it on-line. I'm 40 something (in your target audience), and am studying to be a counselor for abused children, so I know extortion and abuse when I see it. As you know, one e-mail represents MANY, so please take this to heart or you might find your profits decreasing. ------------- First of all, I'm going to repeat this sentence because I find it HILARIOUS. "If I want to see a movie where 13-14 year olds are going at it every few minutes, I'll watch it on-line." Moving on. Of course, I wanted to explain that she was thinking about "exploitation" and not "extortion", but, you know, customer service and whatnot. My response: ----------- We am very sorry that you were offended by the film. From time to time, we recieve films with sensetive subject matter that may offend some of our customers. If you are unsure about a film, we recommend asking the staff who can provide you with a film description. We also have literature in the lobby on most of our films. I have left two complimentary passes in your name in our box office, so the next time you come the movie's on us. Once again, we apologize that you found the film offensive. If you have any further questions or concerns, please feel free to let us know. We appreciate your business. Jon Morgan General Manager -------------- So I sent that a few days ago, and I guess I thought it was taken care of. Alas! Today, I received this reply: ---------------- Dear Jon, If what you are telling me is that you will continue to have subject matter that is offensive to MOST of American society, than NO THANKS. I'll find another independent theater in which to give my business. ------- I don't see much point in replying again. I could point out that it's played at most of the other theaters in the area, or that it received a glowing review in the local paper, or that out of the mass of people who have seen it she is the sole complaintant. I dunno, though. I guess I'll just leave this one be.  |  IP: Logged Mike Spaeth Phenomenal Film Handler Posts: 1129 From: Marietta, GA Registered: Jul 2000 posted 06-04-2005 01:56 AM                        Jon - You handled everything as best as you could ... my response to that email would have been very similar to yours. You can't please everyone, but at least you tried ...  |  IP: Logged Dominic Espinosa Phenomenal Film Handler Posts: 1172 From: California, U.S.A. Registered: Jan 2004 posted 06-04-2005 11:47 AM                     Last night a little girl came out of Sisterhood/Traveling Pants and asked us to kick her older sister out. After a couple more complaints we did a theater check to find the older sister gabbing away with her "friend" who had come over from Dogtown yet didn't have a ticket handy. We kicked out the older sister, and her 2 friends (one of them seemed to be a crp dude anyway, he seemed a bit older). The look she gave her little sister on the way out though suggest the little sister is going to get it...  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 06-04-2005 12:25 PM                        Jon - she probably got pissed off that you spelled"receive" and "sensitive" wrong.  |  IP: Logged Dieter Depypere Master Film Handler Posts: 343 From: Deutsch-Wagram, Lower Austria, Austria Registered: May 2005 posted 06-04-2005 01:10 PM                     Gee... I even didn't get that  |  IP: Logged Jon Morgan Film Handler Posts: 60 From: Raleigh, NC Registered: Mar 2005 posted 06-04-2005 03:50 PM                     I contend that all this "i before e except after c" stuff is crap, and, I mean, if the base word is "sense" I'm just gonna spell it like that. Mmmyep. That's my story.  |  IP: Logged

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