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Author Topic: Crazy Customer Comments... Alan Dallas Film Handler Posts: 48 From: Prescott Valley, AZ Registered: Jul 2004 posted 05-02-2005 04:05 AM                     Thats pretty funny Dominic. We get that all the time when we get subtitled prints. I swear most the time I want to scream back at them "Get some culture you closed minded idiot!". That and I love love love Hong Kong films. Now only if I could learn cantonese. Now Kungfu Hustle, I don't care who you are, thats some funny shit right there.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 05-06-2005 05:10 PM                        We're playing Fever Pitch tonight. Is that "American Dad" clip really an ad for a TV show? You'd think they'd put that on the film *somewhere,* rather than just having the 2 seconds of credits that tell nothing. Some people think cussing has no place in animation, no matter what. It's too bad that they can't get rid of the notion that animation must always be for kids. Having said that, I thought the American Dad thing was completely stupid.  |  IP: Logged Adam Wilbert Jedi Master Film Handler Posts: 590 From: Bellingham, WA, USA Registered: Mar 2002 posted 05-07-2005 12:51 AM                        not really a comment, but... I had a customer come up to the counter, order, then proceded to lay a couple of napkins out flat on the counter. While I was getting things together, he pulled out a hard boiled egg from his pocket, cracked it on the counter, and peeled it into the napkins. He salted the egg, ate it, paid for his concessions, and left. That was certainly a new one.  |  IP: Logged Jim Ziegler Jedi Master Film Handler Posts: 753 From: West Hollywood, CA Registered: Jul 99 posted 05-08-2005 12:05 AM                     I just had a guy threaten to call the FCC to tell them that we violated the federal ratings law by allowing parents to take their kids to R rated films...  |  IP: Logged Jeremy Fuentes Mmmm, Dr. Pepper! Posts: 1168 From: Corpus Christi, TX United States Registered: Jan 2004 posted 05-12-2005 07:34 AM                     "Is House of Wax based on a true story??"  |  IP: Logged Tim Reed Better Projection Pays Posts: 5246 From: Northampton, PA Registered: Sep 1999 posted 05-12-2005 12:47 PM                       quote: Jim Ziegler to call the FCC to tell them that we violated the federal ratings law Some people are so full of horse .  |  IP: Logged Chris Brown Expert Film Handler Posts: 105 From: Fairport, NY, USA Registered: Nov 2004 posted 05-22-2005 01:43 AM                        We got a comment card about a month or so ago where the customer was angry because our showtimes were no longer able to be found on his Yahoo home page, and he didnt feel that he should have to put in the effort to go to another site like Fandango to find our times...naturally because of this huge inconvenience, he will no longer be coming to our theatre. His email address was on the comment card report and I really felt like sending him an email saying "how lazy ARE you?"  |  IP: Logged Brad Allen Jedi Master Film Handler Posts: 688 From: Evansville, IN, USA Registered: May 2000 posted 05-22-2005 11:39 AM                     He's the one that probably screwed around and deleted the showtimes from his Yahoo page.  |  IP: Logged Dustin Mitchell Phenomenal Film Handler Posts: 1865 From: Mondovi, WI, USA Registered: Mar 2000 posted 05-22-2005 11:49 AM                     Yahoo has a habit of getting our showtimes wrong, especially if there is a mid-week program change. The only place online we officially list our showtimes is our own website.  |  IP: Logged Jon Morgan Film Handler Posts: 60 From: Raleigh, NC Registered: Mar 2005 posted 05-22-2005 01:52 PM                     I had a woman last week insisting that our policy was children 12 and under get in free. I probably should have slapped her, but instead I calmly explained to her that, unfortunately, her 10 year old daughter would have to buy a child's ticket. This seems like it would be simple enough, but she argued with me for 5-10 minutes.  |  IP: Logged Cam Jones Film Handler Posts: 35 From: Calgary, AB, Canada Registered: Sep 2004 posted 05-22-2005 07:12 PM                     The other day I had someone try to bring in a Venti Frapuccino from Starbucks and he said he would finish it before he went into the movie but then suddenly had a problem being able to finish it before the movie started when I told him he couldn't bring it past the podium. He then said "Look at this thing, how the **** am I going to finish this?" The whole time I was thinking, well you should have thought of that before  |  IP: Logged Alan Dallas Film Handler Posts: 48 From: Prescott Valley, AZ Registered: Jul 2004 posted 05-23-2005 11:50 PM                     We're running SW:Ep3 in SRD-EX right? Opening day got "complaints" at least 6 times. "Your rear surrounds arn't working! They keep dropping out!! WAAAAA!" And to top it all off one of the complainers, I was informed buy another Manager on the floor who knows how EX works, came to Guest sevices after the presentation and demanded a refund. He stated he should be able to hear sound from the rear all the time since his Home Theatre system is a Dolby Digital/DTS DVD player setup. And insisted that he knows how its supposed to work. The Manager that assisted him didn't even try to explain it to him, just simply told him "Sir I'm sorry you thought the audio was incorrect, our Projectionist did in fact check on the Audio when you made your complaint and found nothing wrong." The guy queried again about a refund. Manager replies "Well since you sat through the ENTIRE presentation I can not refund your money." His parting words "I'm never comming back to this Theatre again!"  |  IP: Logged Aaron Sisemore Flaming Ribs beat Reeses Peanut Butter Cups any day! Posts: 3061 From: Rockwall TX USA Registered: Sep 1999 posted 05-24-2005 01:11 AM                     quote: Alan Dallas He stated he should be able to hear sound from the rear all the time since his Home Theatre system is a Dolby Digital/DTS DVD player setup. I get this ALL THE TIME. Especially with Woody Allen films. -Aaron  |  IP: Logged Jason Whitlock Film Handler Posts: 28 From: Raleigh, NC, USA Registered: Mar 2005 posted 05-24-2005 02:44 AM                     too bad Dolby and other processor makers don't put a stupid customer complaint button on their equipment so when pressed, it'll pump crap out of all the speakers, mixing left and right channel stuff with surrounds, ignoring equilizer settings and making the surrounds just as loud as the center channel... of course i'd probably never use the button unless the guy is the only person in the theatre Then you get the complaints of.. "the sound in whatever theatre sounds awful..." ... "well sir.. you complained that sound wasn't coming out of surrounds all the time so we corrected that problem for you, and now you realize that it is not the norm to have sound out of all speakers all the time.."  |  IP: Logged Steven C Y Chan Film Handler Posts: 16 From: Hong Kong, HKSAR Registered: Jan 2005 posted 05-25-2005 12:30 AM                        a man had use 'professional' terms complain our speaker '40Hz' too fat, playing the SW-EP3. Nobody here know how to 'loss some weight for his comments' we had check by a RTA that night and all curve still meets.  |  IP: Logged

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