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Author Topic: Crazy Customer Comments... William Hooper Phenomenal Film Handler Posts: 1879 From: Mobile, AL USA Registered: Jun 99 posted 04-06-2005 01:00 AM                        Motion Picture News, 8/31/1929  |  IP: Logged Matthew Ballantine-Patton Film Handler Posts: 7 From: Denver, CO, USA Registered: Feb 2005 posted 04-06-2005 12:14 PM                     When running scope trailers for flat releases, I've been told the masking is out of place. One of my coworkers has recieved complaints about "the screen changing size" when the feature starts. Sadly, people can't tell the difference between the video pre-show and the 35mm feature. Why not just watch a DVD? The worst was a woman who panicked when the top masking came down. She was in the hall freaking out that the ceiling was coming down on her!  |  IP: Logged Jesse Skeen Phenomenal Film Handler Posts: 1517 From: Sacramento, CA Registered: Aug 2000 posted 04-06-2005 12:22 PM                     That's why you should keep the masking DOWN, and run whatever "pre-show" on the smaller screen- if it's big enough to show the movie, then it's big enough to show the pre-show crap. Unless you're running a double feature, the masking should never move when people are in the theater to see it.  |  IP: Logged Floyd Justin Newton Jedi Master Film Handler Posts: 559 From: Phoenix, Arizona, USA Registered: Jun 2002 posted 04-06-2005 07:36 PM                     That's what 'screen curtains' are for..... to hide the activity of a format change!  |  IP: Logged Dean Kollet Jedi Master Film Handler Posts: 591 From: Florida State University Registered: Jul 2003 posted 04-12-2005 09:01 AM                     I had a customer specifically ask for the "Head Projectionist", so they called me down to talk with him about a sound question. He wanted to know if the show he had just saw was in 7.1 like his home processor. I explained that it was in 5.1 and he acted like I didn't know what I was talking about. He then told me that his home processor/amplifier in one could easily power our 500 seat theatre better than the CP500 and 10 amps we had...."Sony still makes the best", he said....  |  IP: Logged Dave Ganoe Expert Film Handler Posts: 119 From: Point Marion, PA Registered: Jun 99 posted 04-12-2005 11:21 AM                     When I was running a drive-in I had a customer come to me to inform me that the Moon was too bright, could I do anything about it!  |  IP: Logged Richard Greco Phenomenal Film Handler Posts: 1180 From: Plant City, FL Registered: Nov 2003 posted 04-12-2005 12:29 PM                     That is too funny. I have a feeling one of my DI customers will come up to me soon and say that.  |  IP: Logged Monte L Fullmer Film God Posts: 8367 From: Nampa, Idaho, USA Registered: Nov 2004 posted 04-12-2005 01:07 PM                     quote: Dean Kollet He then told me that his home processor/amplifier in one could easily power our 500 seat theatre better than the CP500 and 10 amps we had...."Sony still makes the best", he said.... ...LOL - Don't you hate "clowns" like that who think they know everything about home theatre, yet never set foot in a booth? And I bet he has regular rear projection TV with shoebox speakers hanging out everywhere-NOT properly angled and tuned to the room. ..tell him to take his "Pro-Logic" system and shove it where the sun don't shine. -Monte  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 04-12-2005 05:30 PM                     quote: Jesse Skeen That's why you should keep the masking DOWN, and run whatever "pre-show" on the smaller screen- if it's big enough to show the movie, then it's big enough to show the pre-show crap. Finally, I'm not the only one who believes this! Personally in top/bottom masking auditoriums I set up the automation so that it always reverts to the scope aspect ratio during intermission and center the video/slide image on that. Then if the movie happens to be flat, the masking will open up a bit when the movie starts. If not, it doesn't look like the audience is being cheated when the screen gets smaller for the part of the program that they paid to see.  |  IP: Logged Mike Spaeth Phenomenal Film Handler Posts: 1129 From: Marietta, GA Registered: Jul 2000 posted 04-12-2005 09:00 PM                        I always set my pre-show to the smallest possible screen size (whether it is flat or scope).  |  IP: Logged Monte L Fullmer Film God Posts: 8367 From: Nampa, Idaho, USA Registered: Nov 2004 posted 04-13-2005 12:18 AM                     ..but, doesn't some circuits want their pre-show presentations on the biggest screen possible to where the maskings are to be set in the flat mode when the last cue runs through to close down that last show? I've heard of this. -Monte  |  IP: Logged Mark Hajducki Jedi Master Film Handler Posts: 500 From: Edinburgh, UK Registered: May 2003 posted 04-13-2005 06:56 AM                     I suspect most constant width auditoria only have a two position lense turret. This would result in any 35mm based preshow such as adverts (in the UK these are always flat) would be larger that a scope main feature. Of course when the all digital preshow comes into existance this will remove all the problems  |  IP: Logged Jesse Skeen Phenomenal Film Handler Posts: 1517 From: Sacramento, CA Registered: Aug 2000 posted 04-13-2005 12:25 PM                     quote: Monte L Fullmer ..but, doesn't some circuits want their pre-show presentations on the biggest screen possible to where the maskings are to be set in the flat mode when the last cue runs through to close down that last show? I've heard of this. Yep, that's why I left my last theater job. That stuff was more important to them than the actual movie, and now it is more than ever!  |  IP: Logged Kevin Orman Film Handler Posts: 24 From: Sompting, Lancing, UK Registered: Mar 2005 posted 04-14-2005 09:20 AM                     This comment came via email from a customer. "I got back from holiday only to find that you had shown the film I wanted to see - 'I'm Not Scared' while I was away! I TOLD you I was going away and wanted to see this film" What the..?! Same customer asked if we would repeat the screening of this film and I said no as only about 40 people turned up anyway. She said something along the lines of: "If you had screened it when I was here then all my friends would have come as well" The idea that we should only screen a film when one of our customers was not on holiday I found so bizarre that I did not reply to her second email having been left completely speechless!  |  IP: Logged Randy Stankey Film God Posts: 6539 From: Erie, Pennsylvania Registered: Jun 99 posted 04-14-2005 11:50 AM                     I'm Not Scared wasn't THAT good, anyway. She wouldn't have liked it. It is ALL in Italian. They put WORDS on the bottom of the screen. You have to READ the whole movie. Then, to make matters worse, you KNOW that she's going to be the one person in the theater who can understand Itallian. She's going to be the first one to run out to the lobby to tell you to turn off the words on the bottom of the screen! (You just KNOW it's going to happen!)  |  IP: Logged

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