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Author Topic: Crazy Customer Comments... Matt Kerekes Film Handler Posts: 73 From: Rio Rancho, NM Registered: Oct 2004 posted 04-14-2005 11:04 PM                     I had a customer come up to me the other day and say that we were showing trash in the theater. She continued to say that the "American Dad" preview on Fever Pitch was full of cussing and horrible things. I told her that it was an attached trailer and we were required to play it, and informed her that all trailers on the film are rated for all audiences. She said "That is not rated for a PG13 movie and I have a 10 year old and two 12 year olds in there seeing this filth" I told her I was sorry, but there was nothing I could do and that I could guarantee that Fever Pitch (PG13) would have cussing in it as well. She stormed away saying the preview needed to pulled. I was like.... ?  |  IP: Logged Brian Michael Weidemann Expert cat molester Posts: 944 From: Costa Mesa, CA United States Registered: Feb 2004 posted 04-15-2005 12:59 AM                        We were required, by corporate, to pull the American Dad short from Fever Pitch before any public showings. The reason given was that Regal had not agreed to air it; basically, that it "wasn't part of the deal". I haven't seen it, but if it's just clips of stuff that would air on television before 10pm, then I would be pretty sure it would fall under PG-13 standards.  |  IP: Logged Jim Ziegler Jedi Master Film Handler Posts: 753 From: West Hollywood, CA Registered: Jul 99 posted 04-15-2005 03:56 AM                     Matt, are you at the new Galaxy 10 in Tulare?  |  IP: Logged Jason Gazaille Film Handler Posts: 46 From: San Diego, CA, USA Registered: Nov 2004 posted 04-16-2005 12:47 AM                     I would have to agree that the American Dad short is not appropriate for Fever Pitch audiences. While there is some "language" in Fever Pitch, it is not as vulgar. This "political propaganda" was not advertised as being shown in front of the film and since it's shown after the advertised showtime, patrons should know about it. Cheers to Regal for pulling it. I wish I could. On another note, I had a woman tell me her teenage son shouldn't see the scantily clad women in the King's Ransom trailer on The Pacifier. She specifically said she had no problem with the dialogue. Funny, I thought the line "Just like sex with you after 2 minutes, this conversation is over" is more offensive than any dress in the trailer. But that's just me.  |  IP: Logged Jim Ziegler Jedi Master Film Handler Posts: 753 From: West Hollywood, CA Registered: Jul 99 posted 04-16-2005 11:29 AM                     Actually, the American Dad short *was* in the display ads for Fever Pitch... Also, I don't think you can label it "propaganda" as it is a piece promoting a new TV show on Fox.. Although I don't like the idea of us promoting TV shows, I don't see what Fox did wrong here..  |  IP: Logged Adam Martin I'm not even gonna point out the irony. Posts: 3686 From: Dallas, TX Registered: Nov 2000 posted 04-16-2005 01:30 PM                     It was all over the radio spots here.  |  IP: Logged Brian Michael Weidemann Expert cat molester Posts: 944 From: Costa Mesa, CA United States Registered: Feb 2004 posted 04-16-2005 09:02 PM                        If I'm not mistaking, isn't ALL marketing/advertising a form of propaganda? The PURPOSE is to attempt to bias you into a course of action, be it giving your money to the sponsor, or your support in "other" ways. I have high hopes for American Dad. It may be a great show, for me. But I do agree that cross-promoting a television show on a theatrical release is akin to rolling-stock commercials. (Ick!) If I wanted to see TV ads, I'd ... um ... watch TV. I don't think it would be COMPLETELY out of line for a customer to complain about the spot, but not for "oh, my kids are too young for that filth" reasons. That's just ridiculous, especially if the kids are under 13 in a PG-13 feature. What did you expect, lady?  |  IP: Logged Charlie Frisby Film Handler Posts: 58 From: Guymon, Ok USA, org. from DFW Registered: Dec 2004 posted 04-16-2005 09:11 PM                     It was also posted that it would be on the movie on Adult Swim. Her in the bible belt, it is kinda fun to watch all of the old (republican) people in the theatre turn to each other bitching. But at least I don't have to hear their actual complaints. Frisby  |  IP: Logged Jim Ziegler Jedi Master Film Handler Posts: 753 From: West Hollywood, CA Registered: Jul 99 posted 04-16-2005 09:31 PM                     I'm not old, but I am Republican and I thought it was funny as hell...  |  IP: Logged Charlie Frisby Film Handler Posts: 58 From: Guymon, Ok USA, org. from DFW Registered: Dec 2004 posted 04-16-2005 09:36 PM                     If you where old, and from here...you would hold back the laughter and be O-fended and say your gonna call the MPAA. The parents are worst...they act like you put the DOOM 3 comercial on Heffulump. We barley got Sin City!!! Krazy Kustomers!!!  |  IP: Logged Jason Gazaille Film Handler Posts: 46 From: San Diego, CA, USA Registered: Nov 2004 posted 04-16-2005 11:14 PM                     Well, I guess I missed the advertising for this. Our GM hadn't even heard about it. Basically it seems Fox is using some sort of strategy to get theatres that don't run rolling stock (like mine) to get people to watch this. The film was extremely poor quality and I thought the material was too. Parents sometimes will allow their children to hear foul language, but not see nudity or violence, or any combination of. If the poster doesn't list a ratings reason for a particular aspect they may find offensive, they have every right to complain, regardless of their kids' ages. Everyone has a different standard. Since I hear now that this was advertised, and in this case nothing was out of line per say with what the MPAA disclaimer says for the film, then I see nothing wrong with it other than FOX's sneaky way of running an advertisement. I still didn't like it (and it has nothing to do with my political affiliation), I just didn't find it funny. Just for the advertising aspect, I would rather not run it. Since I didn't see this advertised, I think I need to get out more... I definately do see this as political propaganda being forced on an audience. On TV, you can change it. But on a movie screen, you are almost forced to watch it (unless you don't come in until the film is actually running or you leave for 3 minutes or so.) I just don't think it had any place being attached to this feature.  |  IP: Logged Charlie Frisby Film Handler Posts: 58 From: Guymon, Ok USA, org. from DFW Registered: Dec 2004 posted 04-16-2005 11:53 PM                     quote: Jason Gazaille But on a movie screen, you are almost forced to watch it (unless you don't come in until the film is actually running or you leave for 3 minutes or so.) That is exactly how i felt when i screened ice princess.  |  IP: Logged Matt Kerekes Film Handler Posts: 73 From: Rio Rancho, NM Registered: Oct 2004 posted 04-17-2005 02:20 AM                     Yes, Jim, I was the Lead Manager at the new Galaxy Tulare 10. As of yesterday I became Acting GM, and hope to keep the position permanently.  |  IP: Logged Kevin Wale Expert Film Handler Posts: 167 From: Guymon, OK USA Registered: Aug 2003 posted 04-20-2005 10:43 PM                     From my discussions with managment, and from when I was GM, customer complaints about the trailers are very rare in Guymon. When the commercials started, that's when the customer complaints started. Other than that, the complaints are more commonly related to loud trailers, quiet trailers, and focus shifting through the trailers. I don't expect the average customer will ever really understand the inherent problems in those three areas so you just have to just say you'll fix it and run upstairs in a huff to appease them. I also got a lot of complaints reguarding the desire for feature leval lighting during trailers... some people really get into the trailers. lol. I don't agree with the "bible belt" and "republican" stereotyping. I've talked to a lot of people and it's not very often that they are surprised at the content, and when they are they don't blame the theatre, they blame Hollywood's often deceptive advertising. For a town of 10 thousand to flock to an 8 screen theatre in the numbers that theatres in Dodge City and Oklahoma City experience, Guymon has an extremely surprising movie savy population. At least in terms of realizing the the theatre it'self is at the mercy of the product that is distributed. I've learned to not be shocked when people here accurately peg that the movie has dropped out of DTS. There is no question though.. the number one complaint is the volume. In the same showing of the same movie two people will say it's too loud and two others will say it's too quiet. lol. I think baffling would work wonders on that issue though... and getting that tile in front of the screen replaced with carpet would prolly clear up that dialog as well...  |  IP: Logged Dominic Espinosa Phenomenal Film Handler Posts: 1172 From: California, U.S.A. Registered: Jan 2004 posted 05-02-2005 03:28 AM                     As for the American Dad short, I enjoyed it and so did our guests. There's absolutely no language in the short that isn't allowed on daytime television. Peronsally I like Seth Mcfarlanes Family Guy, and from what it looks I'd like American Dad. Yeah, they want you to watch it, but it's not like they said "All new American Dad, Sunday night on Fox" or something. The other day, this lady points to the Kung Fu Hustle poster and goes "Is the entire movie in subtitles?". "yes" "why would they make it all like that?" gee, I don't know. Maybe because it's not an AMERICAN movie!?  |  IP: Logged

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