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Author Topic: rant on stupid customers Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 08-13-2018 12:32 PM                        Had a guy chew us out on Friday for our website listing the "wrong show." But, he had looked at the site on Thursday, and we changed movies on Friday. Our site has the ending date for each movie (in two places - above the poster image, and just above the showtimes) and we update the site each Thursday evening after the last show starts. So he must have looked at the site on Thursday JUST before we changed it for Friday. So it was really his mistake. Felt bad for the guy but he was so nasty about it that I didn't feel TOO bad.  |  IP: Logged Jack Ondracek Film God Posts: 2348 From: Port Orchard, WA, USA Registered: Oct 2002 posted 08-13-2018 12:42 PM                        quote: Mike Blakesley Had a guy chew us out on Friday for our website listing the "wrong show." But, he had looked at the site on Thursday, and we changed movies on Friday. We also get that from time to time. So long as people are civil, we don't mind explaining (again) that the movies don't always stay here until they get around to showing up. We don't generally answer the ones who get nasty. If it's bad enough, we boot them & move on. Dave, I think we look at "the rules" in much the same way. I know an owner in another state, who has all of his rules posted before and after you pass through the boxoffice. There are so many "don'ts" there, you're paranoid before you get parked. So long as you apply them consistently, common sense rules shouldn't need to be plastered all over the place.  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 08-13-2018 01:27 PM                        I've had a few people come in and complain because they saw that I was playing a movie on some random website whose information was wrong. "Someone on facebook said...." and so on. It's never been an issue after I explain that the only website that I control is my own, so if they want accurate information they should always check my website.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 08-13-2018 02:26 PM                        quote: Jack Ondracek common sense rules shouldn't need to be plastered all over the place There is a lake that my family has visited annually for at least 50 years. When we first started going there, there were no signs of any kind anywhere, except for "No trespassing" on cattle fence gates. In the intervening years that lake has been developed into a state park and gotten a lot more popular, and it's downright amazing how many caution, danger, don't-do-that, warning and other intricately detailed signs there are about how and where you can or can't do stuff. We used to just put the boat in and go. It's amazing how people have to be saved from their own mistakes these days.  |  IP: Logged Martin McCaffery Film God Posts: 2481 From: Montgomery, AL Registered: Jun 99 posted 08-13-2018 04:52 PM                        If there were such a thing as common sense it would be, you know, pretty common. People have always had to be protected from themselves, we just try a little harder to do so these days.  |  IP: Logged Dave Bird Jedi Master Film Handler Posts: 777 From: Perth, Ontario, Canada Registered: Jun 2000 posted 08-15-2018 08:21 AM                        Had a devil of a time a couple weeks back trying to get Google & IMDB to change our listings, which were wrong. Not too many people go by those, but if they're searching us up for their first visit they do.  |  IP: Logged Greg McGuire Film Handler Posts: 6 From: Middletown, CT, USA Registered: Jul 2018 posted 08-16-2018 09:04 PM                     I'm having a similar problem Dave. Our Fandango listings are all screwy but they're radio silent. We're not even listed on IMDB and Google but I've been dealing with Google for over a month bouncing between departments trying to get our accounts back from a former employee and it's been a headache so I don't even want to think about getting listed there anytime soon.  |  IP: Logged System Notices Forum Watchdog / Soup Nazi Posts: 215 Registered: Apr 2004 posted 08-23-2019 06:40 PM                 It has been 371 days since the last post.  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 08-23-2019 06:40 PM                        An old guy just phoned. He talks like he has several socks in his mouth so I can't really understand him. "Do you still have mumble mumble?" I'm sorry I can't understand you. "mumble mumble amps." You want to buy some amplifiers? I don't have any for sale. "amps amps... lamps!" Lamps? What kind of lamps are you asking about? "Do you still have lamps... lamps... ramps." Ramps? Are you asking if the theatre is wheelchair accessible? "Esss." The theatre is wheelchair accessible. "Enk."  |  IP: Logged Marcel Birgelen Film God Posts: 3357 From: Maastricht, Limburg, Netherlands Registered: Feb 2012 posted 08-24-2019 01:48 AM                     Maybe his phone has a push to talk function and he's too slow to press the TALK button on queue.  |  IP: Logged Jarod Reddig Jedi Master Film Handler Posts: 513 From: Hays, Ks Registered: Jun 2011 posted 08-25-2019 05:13 PM                     Haha thats funny Frank. When I worked at an automotive parts counter in high school id get a few calls like that a day.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 08-25-2019 09:59 PM                        We have a customer who both goes to movies and shops occasionally at the parts store. The guy is in his '70s and talks like he has a mouthful of marbles. You literally can barely understand a word he says, and he's also a bit hard of hearing. Plus, he usually doesn't really know how to describe what he wants. It's a real challenge to wait on him. At least when he goes to the movies we don't have to ask him any questions...two seniors and done.  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 08-25-2019 11:05 PM                        Nobody came to the show in a wheelchair this weekend, so I don't know what happened to that guy. I did have a group of several little kids all about 7 or 8 years old this afternoon for a birthday party. They lined up to get their popcorn and all of the little boys kind of pushed their way to the front of the line. One of the little girls said, "Humph, of course the men have to get their stuff first."  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 09-18-2019 09:08 PM                        Here's something that I've never seen before. A young couple brought their baby to the show tonight. Just a tiny baby. Humph... well hopefully it doesn't start crying. The guy just came out a couple of minutes ago while the show is on to get some popcorn. He's carrying the baby and I see that they have put some red construction earmuffs, the type that you use when operating a jackhammer or other loud machinery, on the baby. The earmuffs are bigger than the kid! Well, it takes all kinds and this way they didn't have to pay a babysitter I suppose.  |  IP: Logged Marcel Birgelen Film God Posts: 3357 From: Maastricht, Limburg, Netherlands Registered: Feb 2012 posted 09-19-2019 12:40 AM                     Well, I think this is pretty much a jack ass move. A baby has no place in a cinema. It can easily get scared by both the impressions on screen and the loud sounds, even if you put some construction-grade earmuffs on it... and who does that anyway? Did you make them pay for a third ticket?  |  IP: Logged

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