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Author Topic: Meet the Lone Loser in MoviePass Hitting 1 Million Members
Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 08-13-2018 11:48 AM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
MoviePass now forcing members to choose between two movies each day
By Nicolas Vega - August 10, 2018

So much for movie night.

Cash-strapped MoviePass saw its service crash for the third weekend in a row Friday evening, leaving its 3-million-plus subscribers unable to head to the theater.

The app crash came just hours after the company quietly rolled out its latest ploy to keep users from heading to the theaters: forcing them to choose between a terrible film and a terrible showtime.

Before the service went down, subscribers on Friday could only choose between two options — the critically-panned horror flick “Slender Man” and the latest “Mission: Impossible” sequel at an odd hour.

At the AMC Empire 25 in Times Square, for example, the two showtimes available for the 147-minute “Mission: Impossible — Fallout” were 2:30 p.m. and 10:45 p.m. A moviegoer attending the late showtime would exit the theater at roughly 1:45 in the morning.

Meanwhile “Slender Man,” a horror movie centered around an viral internet hoax, currently has a 16-percent critical rating on Rotten Tomatoes.

In an interview with The Post on Friday, CEO Mitch Lowe confirmed the new policy, noting that the two movies on offer might change each day.

“Unfortunately, in order to stay financially stable we’ve had to curtail the service,” Lowe said. “We had to right the ship as far as the amount of money we were burning.”

The new move was designed to help the company limp along until mid-September, when all of its monthly users will have been moved to a new plan that limits them to three movies a month, Lowe said.

He denied, however, that MoviePass was deliberately offering inconvenient showtimes, and insisted that over the next few weeks, subscribers will see films throughout the day.

“This has been a challenging time for us and our customers. We’re just trying to save our service to be able to be available long term.”

Lowe said that investors believe in the sustainability of MoviePass’ new pricing plan, but are waiting to see what percentage of the service’s 3-million-plus subscribers renew at the three-movies-per-month rate.

In May and June, MoviePass lost an estimated $85 million, and had been averaging a loss of $20 million per month before that.

Shares of MoviePass parent company Helios and Matheson hit an all-time low of 4.8 cents on Friday, and ended the week down 19.9 percent at 5 cents.

Two weeks ago, MoviePass — which costs $9.95 per month and pays full price for every ticket its users purchase — went dark for several days due to the company running out of cash.

It is not clear if MoviePass ran out of funds this time, or if it now has a limit on the number of tickets it will purchase each day.

MoviePass did not respond to a request for comment following the crash.

Earlier Friday, the new Winnie the Pooh movie “Disney’s Christopher Robin” was available at certain theaters with similar late-night showtimes as “Mission: Impossible.”

Shortly after The Post asked Lowe about whether the late-night hours were suitable for children, the movie disappeared from MoviePass altogether.

New York Post article

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Justin Hamaker
Film God

Posts: 2253
From: Lakeport, CA USA
Registered: Jan 2004


 - posted 08-13-2018 12:00 PM      Profile for Justin Hamaker   Author's Homepage   Email Justin Hamaker   Send New Private Message       Edit/Delete Post 
That explains why we had a customer over the weekend who was upset that a particular show time wasn't available. At the time I just dismissed it with my standard "we make our show times available to 3rd parties, but we can not guarantee the accuracy of the listings on their pages".

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Scott Norwood
Film God

Posts: 8146
From: Boston, MA. USA (1774.21 miles northeast of Dallas)
Registered: Jun 99


 - posted 08-13-2018 12:02 PM      Profile for Scott Norwood   Author's Homepage   Email Scott Norwood   Send New Private Message       Edit/Delete Post 
The problem is that planes often sell out and that movie theatres rarely do. And the difference between 80% full and 70% full is the difference between profit and loss for a given flight. A passenger might only have a choice of a few flights if he wants to get to LAX tomorrow afternoon, whereas plenty of movies are playing at the same time in most localities and most of them will have tickets available tomorrow and next week, too.

Just as important is the perception of the industry. Most people hate airlines, but see them as a necessary evil for long trips. Entertainment venues (like movie theatres) are viewed as happy, fun places, and it would not be in the interest of the industry to alter this perception, especially since there are other out-of-home entertainment options available to the public. Better to concentrate on giving customers value for the price paid (friendly staff, clean auditorium, great picture and sound quality, etc.) than on reducing prices by pennies.

I don't think that the existence of Movie Pass proves that prices are too high, but rather that people who attend frequently are (rightly) quick to take advantage of a deal.

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Jack Ondracek
Film God

Posts: 2348
From: Port Orchard, WA, USA
Registered: Oct 2002


 - posted 08-13-2018 12:46 PM      Profile for Jack Ondracek   Author's Homepage   Email Jack Ondracek   Send New Private Message       Edit/Delete Post 
quote: Steve Guttag
There is an idea. Take on the Hotel/Airplane model. Variable pricing based on available seats! For an empty auditorium, it would be cheap but on popular movies as it fills up...it gets progressively more expensive. And, for giggles, over-sell the theatre to ensure a full-house! What could go wrong with that?
I'm sorry, sir, but that show is full. I can put you and your family on standby for the next show, if you like...

Would you like to check your wallet, or will that be a carry-on?

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Martin McCaffery
Film God

Posts: 2481
From: Montgomery, AL
Registered: Jun 99


 - posted 08-13-2018 01:29 PM      Profile for Martin McCaffery   Author's Homepage   Email Martin McCaffery   Send New Private Message       Edit/Delete Post 
quote: Mike Blakesley
Lowe said that investors believe in the sustainability of MoviePass’ new pricing plan, but are waiting to see what percentage of the service’s 3-million-plus subscribers renew at the three-movies-per-month rate.
Proving once again that Lowe found the stupidest rich people in the world.

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Marcel Birgelen
Film God

Posts: 3357
From: Maastricht, Limburg, Netherlands
Registered: Feb 2012


 - posted 08-13-2018 02:04 PM      Profile for Marcel Birgelen   Email Marcel Birgelen   Send New Private Message       Edit/Delete Post 
quote: Scott Norwood

Just as important is the perception of the industry. Most people hate airlines, but see them as a necessary evil for long trips. Entertainment venues (like movie theatres) are viewed as happy, fun places, and it would not be in the interest of the industry to alter this perception, especially since there are other out-of-home entertainment options available to the public. Better to concentrate on giving customers value for the price paid (friendly staff, clean auditorium, great picture and sound quality, etc.) than on reducing prices by pennies.

I'm pretty sure Steve was being sarcastic. [Wink]

The moment people start to like movie theaters like airlines, it's simply over and done.

quote: Jack Ondracek
Would you like to check your wallet, or will that be a carry-on?
Carry-on? You know, wallets are considered hand luggage now. It's not us, it's a security measure. Hand luggage can be carried in the theater for just $9.99. Credit card or cash?

Ah, credit card? That will be $2.45 in processing fees.

You didn't print your ticket at home? No problem sir, we can do that for you... that will be $14.95. Ah... Credit card..?

Oh, and by the way, you know that all the liquids you take with you in the theater need to be sealed in a clear plastic bag?

Thank you sir, you can proceed to security...

quote: Mike Blakesley
Before the service went down, subscribers on Friday could only choose between two options — the critically-panned horror flick “Slender Man” and the latest “Mission: Impossible” sequel at an odd hour.
And as a result of this, Hollywood is probably going to think that people really wanted to see Slender Man, so Slender Man II has most likely already been green-lighted... The irony! [Wink]

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Allan Young
Expert Film Handler

Posts: 125
From: EGHAM, Surrey UK
Registered: Jun 2011


 - posted 08-14-2018 08:33 AM      Profile for Allan Young   Email Allan Young   Send New Private Message       Edit/Delete Post 
quote: Steve Guttag
There is an idea. Take on the Hotel/Airplane model. Variable pricing based on available seats! For an empty auditorium, it would be cheap but on popular movies as it fills up...it gets progressively more expensive.
It's been done...

UK's easyCinema to test low-cost cinema concept

Ending months of speculation, the UK's easyCinema has leased the first site in the roll-out of its innovative low cost cinema concept: UCI's 10-screen multiplex, The Point in Milton Keynes.

EasyCinema, part of Greek entrepreneur Stelios Haji-Ioannou's no-frills empire easyGroup, will sell tickets for as low as 20p if booked a month in advance, applying the company's yield management pricing structure used in businesses ranging from car rentals to plane tickets. Prices will rise nearer showtime.

The Point, which will start showing films at the end of May this year, will have no box office: tickets will be sold online at www.easycinema.com, and there will be a computer to purchase tickets in the lobby. Savings will be made by reduced staff numbers.

In a statement, the venture is described by easyCinema as a controlled experiment: "The lessons learned in Milton Keynes will prepare easyCinema for further expansion in the UK and Europe."

Although an historic cinema in the exhibition industry - The Point was the first UK multiplex to open in 1985 - at 18 years old the site is showing its age and faces competition from a 16-screen CineWorld multiplex nearby. EasyCinema has a five year lease on the site, and a marketing budget of £300,000 for the first three months.

"I've made many mistakes in other industries by rolling things out too fast," Stelios Haji-Ioannou told the Financial Times, "so I'm going to sit on my hands for six months to a year before I try another cinema."

https://www.screendaily.com/uks-easycinema-to-test-low-cost-cinema-concept/4012876.article

In a very strange business decision, they ripped out all the concession stands and encouraged people to brink their own food and drink.

It closed three years later due to a combination of high rent and distributor reluctance to provide first-run movies.

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Mitchell Dvoskin
Phenomenal Film Handler

Posts: 1869
From: West Milford, NJ, USA
Registered: Jan 2001


 - posted 08-14-2018 11:41 AM      Profile for Mitchell Dvoskin   Email Mitchell Dvoskin   Send New Private Message       Edit/Delete Post 
It was reported in several news sites yesterday and today that MoviePass reactivated some canceled customers accounts, and have attempted to bill them for the canceled service. Further, the reports indicate that these customers can not re-cancel their subscription, the cancellation web page crashes.

If this is true, in my opinion Moviepass has gone beyond incompetent and into the realm of criminal fraud, and should be prosecuted as such.

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Lyle Romer
Phenomenal Film Handler

Posts: 1400
From: Davie, FL, USA
Registered: May 2002


 - posted 08-14-2018 11:51 AM      Profile for Lyle Romer   Email Lyle Romer   Send New Private Message       Edit/Delete Post 
quote: Mitchell Dvoskin
It was reported in several news sites yesterday and today that MoviePass reactivated some canceled customers accounts, and have attempted to bill them for the canceled service. Further, the reports indicate that these customers can not re-cancel their subscription, the cancellation web page crashes.

If this is true, in my opinion Moviepass has gone beyond incompetent and into the realm of criminal fraud, and should be prosecuted as such.

All somebody would have to do is dispute the charge with their credit card company. Unless it can be proven that they purposely made the cancellation page break, there won't be any criminal case.

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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 08-14-2018 12:49 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
I saw this post on a Youtube video ... well at least some of their investors are upbeat. The post is from yesterday.

quote: Random Youtube Commenter Who Doesn't Like Capital Letters
i've been thinking about this and believe i think i know what they're doing right now-

they are waiting until their new plan rolls out on the 15th, to then allow their systems to start working properly and allow all movies to work again, etc.

they can't afford to allow the people with the old plans of unlimited movies to continue going to millions of movies until then, so they are choking their system purposely to not work very well, and block out tons of the movies that are desired to see right now to save money until the 15th.

then on the 15th the system will suddenly work properly without blocking out good movies etc because they will be able to afford it under their new plan and people will be happy, and so will moviepass and so will investors.

they're just shaking off all old unlimited clients and old plan details for now, because they simply can't afford it anymore.

it will work fantastic and be a win win for everyone starting august 15th.

yes it's unfortunate for the exploiters who want to see their movies every single day, but so it goes. they've proven to be a bunch of spoiled ungrateful and unloyal babies anyways.

so as an investor i say good riddance.

cancel and stop your savings because your are stupid anyways.

Wow, can't wait until tomorrow to see if this works! [rolleyes]

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Marcel Birgelen
Film God

Posts: 3357
From: Maastricht, Limburg, Netherlands
Registered: Feb 2012


 - posted 08-15-2018 04:03 AM      Profile for Marcel Birgelen   Email Marcel Birgelen   Send New Private Message       Edit/Delete Post 
This YouTube post feels like AstroTurf.

not using any capitals is pretty hipster.
next to the phenomenon of not using any punctuation marks at all who doesnt love reading one long string of words like its one long sentence not knowing where the current sentence began or where it eventually will stop

Those MoviePass subscriptions are becoming more and more confusing. Why are they now forcing people to switch to their new plan of "three movies a month" for $9,95, while in the past they changed their existing subscriptions at a whim?

And what do those subscribers get that won't take this new, wonderful plan? Will they go back to the original plan of one movie a day? Or will they continue getting the same non-existent service they're receiving today, where you, maybe, can choose from two movies, one of which you definitely not want to see and the other in a time slot you definitely not want to see it?

And what happened with the idea of "peak pricing" for "high demand" features? I guess that one didn't fit well with those people who thought they had bought a "flat fee" subscription?

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Dave Bird
Jedi Master Film Handler

Posts: 777
From: Perth, Ontario, Canada
Registered: Jun 2000


 - posted 08-15-2018 08:38 AM      Profile for Dave Bird   Author's Homepage   Email Dave Bird   Send New Private Message       Edit/Delete Post 
Lowe says investors "believe in the new plan"? Err, I'm no Warren Buffett, but didn't he reverse-split the stock when it originally fell to 10 cents to get it back to $25, whereupon it immediately fell back down to 4 cents? "Belief" appears to come in many forms I guess?

I'd love to have tiered pricing based on where the customer is from. We're in a fairly rural area, and the prices are "reasonable" for that area. However half or more of our people come from the city 40 minutes away. They can't believe how cheap we are, and say so often. Compared to the city, we sure are (though I'm proud to charge more for cotton candy than the Seattle Mariners do! [Big Grin] )

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Mitchell Dvoskin
Phenomenal Film Handler

Posts: 1869
From: West Milford, NJ, USA
Registered: Jan 2001


 - posted 08-15-2018 01:05 PM      Profile for Mitchell Dvoskin   Email Mitchell Dvoskin   Send New Private Message       Edit/Delete Post 
quote: Lyle Romer
All somebody would have to do is dispute the charge with their credit card company. Unless it can be proven that they purposely made the cancellation page break, there won't be any criminal case.
Actually, the criminal case is charging people for a service that was previously canceled, and re-activating the service based upon purposely misleading screen text that did not clearly state that the service would also be re-activated upon clicking "accept". Fraud and fraud by deception is still a criminal offense.

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Marcel Birgelen
Film God

Posts: 3357
From: Maastricht, Limburg, Netherlands
Registered: Feb 2012


 - posted 08-15-2018 01:31 PM      Profile for Marcel Birgelen   Email Marcel Birgelen   Send New Private Message       Edit/Delete Post 
quote: Mitchell Dvoskin
Actually, the criminal case is charging people for a service that was previously canceled, and re-activating the service based upon purposely misleading screen text that did not clearly state that the service would also be re-activated upon clicking "accept". Fraud and fraud by deception is still a criminal offense.
While I totally agree with everything you said, the problem is simply to prove criminal intent. Unless they've a written record somewhere they didn't destroy before someone could get it as evidence or sufficient employees who would testify that this wasn't "just another oopsie", you've got very little evidence. Especially if they're cooperative when you confront them about it.

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Monte L Fullmer
Film God

Posts: 8367
From: Nampa, Idaho, USA
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 - posted 08-15-2018 02:59 PM      Profile for Monte L Fullmer   Email Monte L Fullmer   Send New Private Message       Edit/Delete Post 
Even so, if a company is teasing around something dishonest, they've lost tons of respect, and business if only one gets wind of this.

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