my profile | my password | search | faq & rules | forum home

» Film-Tech Forum ARCHIVE   » Operations   » Ground Level   » rant on stupid customers (Page 5)

This topic comprises 75 pages: 1  2  3  4  5  6  7  8  ...  73  74  75

Author Topic: rant on stupid customers Mike Spaeth Phenomenal Film Handler Posts: 1129 From: Marietta, GA Registered: Jul 2000 posted 11-13-2003 08:05 AM                        I know the release was handled by RS Releasing, though I'm not sure of any contact info for them.  |  IP: Logged Ian Price Phenomenal Film Handler Posts: 1714 From: Denver, CO Registered: Jun 99 posted 11-13-2003 01:05 PM                     We'll take concessions. I wouldn't have thought that from a church group.  |  IP: Logged Michael Brown Phenomenal Film Handler Posts: 1522 From: Bradford, England Registered: May 2001 posted 11-26-2003 06:54 PM                     Todays Lesson. Pic & Mix goes in Pic & Mix bags. Do not bring a handful of Pic & Mix over to me at my till. Put it in a bag. That's the whole point.  |  IP: Logged Carl Martin Phenomenal Film Handler Posts: 1424 From: Oakland, CA, USA Registered: Feb 2002 posted 11-27-2003 02:56 AM                        i know till is cash register but please translate pic & mix into american. thanks, carl  |  IP: Logged Mike Spaeth Phenomenal Film Handler Posts: 1129 From: Marietta, GA Registered: Jul 2000 posted 11-27-2003 05:27 AM                        My guess would be bulk candy  |  IP: Logged Stephen Furley Film God Posts: 3059 From: Coulsdon, Croydon, England Registered: May 2002 posted 11-27-2003 06:01 AM                     That sounds like you're buying it by the truck-load!  |  IP: Logged Charles Everett Phenomenal Film Handler Posts: 1470 From: New Jersey Registered: May 2001 posted 11-30-2003 12:26 PM                     How about trying to put a $20 bill into the Swift Ticket kiosk? That's what one lady did yesterday at the AMC Clifton Commons. She looked embarrassed when she found out the Swift Ticket was credit cards only.  |  IP: Logged Travis Hubrig Expert Film Handler Posts: 175 From: Minot ND, USA Registered: May 2003 posted 12-04-2003 05:53 PM                     Customers aren't stupid... they're just customers I had a phone call earlier today, customer:"What time is Gothika?" me: "7:00 and 9:30" customer:"anything in the afternoon?" me: "no, I'm sorry." customer: "7:00," pause "is that in the morning?" me: "that would be kinda silly!" She hung up on me.  |  IP: Logged Michael Brown Phenomenal Film Handler Posts: 1522 From: Bradford, England Registered: May 2001 posted 12-06-2003 02:47 PM                     From the last week or two: ------ Me: And from next week we just have one showing each day at 2 o'clock. Customer: Is that in the afternoon? ------ This amused me: 5pm showing of Elf Customer: What time does that finish? Me: 6:40pm Customer: Woah! That's a really long film! (1h 40 minutes is really long?? ) Obviously someone who doesn't go to the cinema much.  |  IP: Logged Jason Black Phenomenal Film Handler Posts: 1723 From: Myrtle Beach, SC, USA Registered: Nov 2000 posted 12-08-2003 10:43 AM                        December 6, 2003. Approximately 7:35pm. I get a call over the radio that the cashier needs me up front. This cashier happens to serve as a shift leader, so I knew that it must be a pretty major issue for him to call me. I get up front and a woman (in her late 40's to early 50's) comes in at me with newspaper in hand.. Before I even get a chance to inquire as to how I can help her she berates me about this being the SECOND time that times were wrong when she came to see a movie. She also threw at me the fact that she was "local" and named a few restaurants (like I gave two 's). Being that I had already checked the daily paper, I knew that she was incorrect, so I asked her if she had checked todays paper... "No, I looked at Kicks (weekly entertainment insert w/ times and feature reviews/etc that is in the paper each Friday) yesterday". I began to tell her that times are subject to chzange daily when I was rudely interupted and told "Don't give me that crap that times change daily--that's just BULL" the woman blurts out. OK... so I see that this lady is beyond working with... so I pick up my copy of todays tear sheet and point out that the times are, in fact, correct and I'm sorry that she somehow has made a mistake... Upon doing so, I realize that the paper she had pushed in my face was from NOVEMBER 21 . I pointed out "Ma'am, I think the probelm is that your paper is from 11/21". With a puzzled look on her face, she began to stammer and him-haw around.. but never really offered a sincere apology, which is fine becuase it gave me great pleasure to make her look like such a stupid winch in front of her husband, who stood there with a blank look on his face. (I saw immediately who wore the pants in the family ) It's sad that people act this way. It's even worse that they act like this in front of their own GRANDKIDS! I didn't mention that part earlier. Needless to say, I found a show that started close enough to the time they arrived so that they would not miss anything other than a few previews and sent them on their way. The whole thing had me a little at first, but after she walked away, I got a huge out of how stupid she had made herself look not only in front of me, but he general public, her husband, and her grandkids and their friends. Some people!  |  IP: Logged Kelly Skaggs Film Handler Posts: 68 From: Springdale UT Registered: Jul 2003 posted 12-09-2003 06:27 PM                        I am going back a few years for this one. It is Christmas day, looking over our past few years of business for the day we figured we would do about 1000 people for the matinee. We in reality did 4500 for the matinee, and had the staff for 1000. Only one person complained about us being so understaffed, and he was yelling at an usher about the situation, when I interrupted and asked him if there was something I could help him with he started to wimp out on his tyrant. He finally said to me I think should have called in more staff, I replied "It is the damndest thing I have ever seen, all my staff requested the day off, is there something going on I do not know about?" After that a few of our other patrons overheard us and started to laugh and clap for my reply.  |  IP: Logged Brad Allen Jedi Master Film Handler Posts: 688 From: Evansville, IN, USA Registered: May 2000 posted 12-09-2003 08:08 PM                     Guy comes up to the box office, leading his wife and Say's with a straight face. "My wife is blind in one eye, can she get in for half price?" Heard a couple of thousand times as patron picks up the SALT shaker for the popcorn "Is this cheese?" Adults asking for Gobstoppers "Give me a box of them goobsters."  |  IP: Logged Daniel Wright Expert Film Handler Posts: 163 From: Okmulgee, Ok , USA Registered: Oct 2003 posted 12-09-2003 08:51 PM                     What really bugs me is when parents bring small children into R rated movies. When I went to see The Texas Chainsaw Massacre there were school age kids in there. I think even if it means loosing a ticket sale sometimes it would be better to take a stand and tell a customer to find a sitter.  |  IP: Logged Scott Balko Expert Film Handler Posts: 136 From: Redwood Falls, Minnesota, USA Registered: Apr 2000 posted 12-09-2003 09:51 PM                     Had a guy come in and ask if I would throw his bag of "ACT II" in the microwave for him. I should preface by saying that he started his request with, "I hope this doesn't sound stupid, but...". Right on, pal.  |  IP: Logged Jack Ondracek Film God Posts: 2348 From: Port Orchard, WA, USA Registered: Oct 2002 posted 12-09-2003 11:27 PM                        ...probably a well-worn issue, but... Any theatre that actually DOES enforce the "no outside food or drink" signs at their doors & boxoffice displays probably gets a bunch of this: 1. If they get past you and get their stuff into the auditorium, they consider themselves "home free", and really cop an attitude when told they need to take their stuff back to their car. 2. The ones who insist on arguing the point, even after being (pleasently, but firmly) told that the problem started, not when they were confronted with their contraband, but rather when they chose to pass the signs and test whether they actually were meant for THEM. 3. These are the best... if you have time to deal with the crap... or are allowed to: "Well... YOU DON'T SERVE __________________ AT YOUR SNACK BAR", so I had to bring my own. Last week, I had that line used on me, as a way to explain why the customer felt she was justified in bringing in her own " fresh-brewed tea ". I said, "Yes maam... that's true. We also do not serve cheese burgers and pizzas, and you won't be allowed to bring them in, either". It's amazing how many people try, though! Oh, yeah... the guy with the microwave popcorn... good one! Some years ago, we had someone come into our drive-in concession with half a pizza he'd bought at one of the area stores... and wanted us to "heat it up" for him.  |  IP: Logged

All times are Central (GMT -6:00)

This topic comprises 75 pages: 1  2  3  4  5  6  7  8  ...  73  74  75

Printer-friendly view of this topic

Hop To: Select a Forum: Category: Operations -------------------- Digital Cinema Forum Film Handlers' Forum Large Format Forum Ground Level Feature Info, Trailer Attachments & REAL Credit Offsets Category: Community -------------------- Film-Yak Film Handlers' Movie Reviews The Afterlife Bob Maar's Joke-A-Thon Category: Classified -------------------- Equipment and Supplies Wanted/For Sale Help Wanted/Seeking Employment Category: System -------------------- Software Beta Testing Forum

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.