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Author
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Topic: TSA = Tremendously Stupid Asses
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Leo Enticknap
Film God

Posts: 7474
From: Loma Linda, CA
Registered: Jul 2000
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posted 03-25-2013 12:17 AM
quote: Brad Miller That is shocking. What does that make the "good experience" score now? 94,148,643,548,763,441,879 to 1?
And big, monolithic organisations being what they are, the one will probably decide that she's had enough and quit before she's had time to exert a lasting, positive influence on the other 94,148,643,548,763,441,879. Sigh.
I was as astonished as you'd have been. The moment they decided to pull me into a side office for a secondary check, I thought, 'That's it - I'm buggered', and resigned myself to spending the night in Seattle, given that the flight I was trying to catch was the last one to Ontario that evening. Her decision to exercise common sense, and to persuade her boss to do so as well, restored my faith in humanity at the end of a 30-hour day of aviation hell.
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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99
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posted 03-29-2013 02:33 PM
In the past few years either my wife or I (or both) have been through the airports in Billings MT, Orlando, Salt Lake City, Boise, Seattle, Sacramento, Denver, Minneapolis and Kalispell MT. I would have to say that the TSA people we've encountered have been friendly for the most part.
While I agree that the agency is largely for "security theater," I'm inclined to give them a break. They have to process a ton of people as fast as possible, and think about it: It's gotta be one of the most boring, yet stressful, jobs there is, and it's a completely thankless job. I do think a lot of people mistake a "businesslike" and/or "in a hurry" attitude for rudeness. In my experience if you cooperate, keep moving, and don't cause a stupid ruckus, you're fine.
It would be interesting to hear the other side of the story in some of these cases where people were offended or whatever by TSA agents.
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Leo Enticknap
Film God

Posts: 7474
From: Loma Linda, CA
Registered: Jul 2000
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posted 03-30-2013 12:25 PM
quote: Mike Blakesley I do think a lot of people mistake a "businesslike" and/or "in a hurry" attitude for rudeness. In my experience if you cooperate, keep moving, and don't cause a stupid ruckus, you're fine.
That's my experience, too. I've sometimes been thanked for having already pulled my laptop out, taken my shoes off, emptied the contents of my pockets and belt into my carry-on etc., by the time I get to the front of the line. It's the passengers who don't do any of this and then have to faff about for 2-3 minutes next to the machine with a long line behind them that tends to put the TSA people in a crabby mood.
Also, when things go wrong, they're under a lot of pressure. I remember once going through at Minneapolis just after it re-opened after a two-hour storm closure. The line stretched all the way out of the terminal and into the car drop-off area. Astonishingly, they only had one of the three x-ray machines running when we did finally get to the front, and of course the poor guys running it (who weren't to blame for the fact that their bosses had failed to have an adequate number of staff available to come in at short notice on standby) must have been constantly on the receiving end of complaints and annoyed people for hours on end.
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