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Author Topic: rant on stupid customers Jesse Skeen Phenomenal Film Handler Posts: 1517 From: Sacramento, CA Registered: Aug 2000 posted 06-08-2004 05:59 PM                     One of these days I'm going to go to a movie then complain at the end that I can't get it to go back to the main menu and I'm not leaving til I get to see the "Special Features"! I always thought about splicing the trailer to the end of the movie that had just played, sort of as "bonus material" as it would have appeared on laserdisc, not sure if that's kosher or not though.  |  IP: Logged Thomas Procyk Phenomenal Film Handler Posts: 1842 From: Royal Palm Beach, FL, USA Registered: Feb 2002 posted 06-09-2004 10:07 AM                     It's hard to deal with people hopping screens for sold-out shows. They try everything. If they were meeting people there and the show is sold out, they will buy tickets for the next one and try to sneak into the one their friends are in. That's why it's important to have someone at each door of a big movie on opening weekend. And once the show starts, they'll buy tickets for something else, and people will STILL be wandering in, thinking they can find seats. And then they will yell at the staff because the theater operations don't revolve around their schedule. I think that will be the ultimate downfall of theaters. People are so attatched to this trend of "Convenience" and "On-Demand" stuff that they don't want to be told when they can see a movie or where they can sit. Spoild little kids, this country is. We should just go back to a row of Nickelodeons at the drug store. =TMP=  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 06-09-2004 10:12 AM                        ...and running nitrate from open spools with the projector situated between two aisles and without as much as a fire extinguisher in sight. That would deal with the stupid customers alright!  |  IP: Logged Eric Hooper Jedi Master Film Handler Posts: 532 From: Fort Worth, TX, USA Registered: May 2003 posted 06-09-2004 10:54 AM                     quote: Ian Price I'm not coming back to your theatre because you don't serve Atkins friendly food. I'm not coming back to your theatre because you don't serve soy crackers. I'm not coming back to your theatre because you don't serve organic butter. I'm not coming back to your theatre because you don't serve chai. OMG, Yep, that's the North Bay for you..... Hey, OTOH maybe there's a business opportunity being missed here...  |  IP: Logged Rob Butler Film Handler Posts: 91 From: Westford, MA, USA Registered: Mar 2004 posted 06-09-2004 11:47 AM                     I just heard from an usher today that someone was actually complaining that they didn't get to see the entire image the way it's supposed to be seen because of the screen perferations, they were accusing us of being too cheap to buy a "real" screen and instead buying this giant sheet of mesh.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 06-09-2004 01:26 PM                        My wife and I were in Disney World last week and we saw 2 flicks at the Pleasure Island 24 in our spare time. The way that place is laid out just INVITES movie-hopping. The ticket taker is directly inside the building, nowhere near the auditoriums. There is zero policing of any kind as to who goes where, in fact you can buy your ticket for X movie two hours ahead and go right in, and see another movie before you see your scheduled one. We were seeing Day After Tomorrow at 4:30. We bought out tickets at the auto-kiosk at about 2:30, and went inside around 3:00 because it was blazing hot outside and we just wanted to get in and siddown. We wandered throughout the whole place, including into various auditoriums, with nobody ever asking to see a ticket stub. Could have stayed to see a few more movies afterwards, I suppose, but we were tired and went back to the hotel. I know this has nothing to do with "customers," but people will save a buck here or there when they can. Any teenager who can buy one ticket and see three movies will jump at the chance, eh?  |  IP: Logged Jason Whyte Expert Film Handler Posts: 132 From: Victoria, BC, Canada Registered: Sep 2002 posted 06-09-2004 02:00 PM                        Mike, I'll remember to see a few movies there next time I'm down at Disney. Jason  |  IP: Logged Rob Butler Film Handler Posts: 91 From: Westford, MA, USA Registered: Mar 2004 posted 06-10-2004 09:00 AM                     You went all the way to Disney world for a vacation and while you were there you decided to go to a movie theater to see a movie you could see at your local theater?  |  IP: Logged Thomas Procyk Phenomenal Film Handler Posts: 1842 From: Royal Palm Beach, FL, USA Registered: Feb 2002 posted 06-10-2004 09:51 AM                     Mike -- The next time you're in FL and don't visit, I will hunt you down! That Pleasure Island theater was originally a 10 at one point, or so I heard. When you enter the building on the Planet Hollywood side (yes, for those of you in CA, we still have Planet Hollywoods in FL -- it's the newest craze) you'll be in the old section. The hallways went off to the right and left. These theaters, 15-19 and 20-24 are the old ones. Most of these aren't stadium and the largest ones are half-stadium, including the DLP house. Then they built on 14 more auditoriums to the back of the building, with a hallway leading to them on the 15-19 side. So what you have is 1-19 on the right, and 20-24 on the left. Once you walk down the hallway leading to the new section, it's like you've vanished into the Airport of Multiplexes. Auditoriums all over the place at random intervals, wiiiiiide hallways, and NO STAFF ANYWHERE! If there was ever a problem, and you were in #12 somewhere in the back and off to the side in the corner, you'd have quite a trek to find someone. See? Photo taken on a Friday night! No one is ever at that happy little service desk they installed. =TMP=  |  IP: Logged Brandon Willis Expert Film Handler Posts: 216 From: Richmond, VA, USA Registered: Apr 2004 posted 06-10-2004 01:28 PM                     I had an angry customer walk out of my Regal theatre one night, almost an entire year after the Regal/UA/Edwards merger, and state that they were never coming to this theatre again - they're going to United Artists theatres from now on. Much to my dismay, of course!  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 06-10-2004 04:25 PM                        quote: Rob Butler You went all the way to Disney world for a vacation and while you were there you decided to go to a movie theater to see a movie you could see at your local theater? Yes, because we wanted to see a movie without having to "run" a theatre at the same time. Also we wanted to see the film in the almighty DIGITAL CINEMA. And, finally, you can only shovel money into the Disney theme parks for so long without getting tired in the Florida heat. Thomas - we probably won't be back at WDW until 2006 but will be sure to look you up if you're still there!  |  IP: Logged Anslem Rayburn Master Film Handler Posts: 476 From: Yuma, AZ, USA Registered: May 2002 posted 06-14-2004 08:02 AM                     Customer comes out of "Red Dragon" after it's finished. He informs me that he had already seen that movie with different actors years ago ("Manhunter"), and wants his money back. I let him know that I can not give him a refund for a movie he watched. He proceeds to call me a racist, and states that I won't give him a refund because he is Mexican. I look bewildered, and again tell him that I can not issue a refund since he watched the movie. At this point I tell him to have a nice day, and walk away. Just then, another theater let's out, and as the people are filing out, he starts screaming that this place is racist and yelling that that we hate Mexicans. I turn back around and inform him that if he does not stop his behavior and leave the property, I will call the police and have him arrested and that I will sue him for defamation of character. He shut up and left. An older gentleman is stopped by the ticket taker at the auditorium door, as he was trying to bypass a line of people entering the theater. He didn't have a ticket, and said that his wife was inside with it. Noone had left a ticket or told the usher that they had a ticket for someone that wasn't there yet, so the usher informed him that he would have to wait until the line went in and we could verify he had a ticket inside. He starts yelling at the usher that it is ridiculous that he had to wait, getting very loud and very verbally abusive. I was behind concessions, and stepped over to the end of the counter to ask him if I could help. The customer, still angry and on the offensive, tells me this punk kid wouldn't let him in even though his wife is inside with his ticket. I told him that his wife would be holding him a seat, and as soon as the line went in we would take him in. I explained that we could not let in anyone without a ticket. He got even madder and asked why we would hold up an old man from entering (he was about 50 or so, and in good shape, mind you). He then asked why he would be lying when he had $500 in his pocket, and pulled it out to flash it in my face. I informed him that I did not care how much money he had, if he didn't have his ticket he was going to have to wait to enter. He realized he wasn't getting anywhere, and by this time the line had finished anyway. The usher took him in and tore the ticket his wife was holding for him, and everything was fine for the rest of the screening.  |  IP: Logged Richard Greco Phenomenal Film Handler Posts: 1180 From: Plant City, FL Registered: Nov 2003 posted 07-03-2004 12:12 AM                     When will people learn to leave small children at home? I had 2 Mexican families that I had to kickout because the damn kids wouldn't shut up!!! My manager had to refund 20.00 worth of tickets from customers that complained. After the refunds, my boss told me to kick them out. People, leavethe damn kids at home!!! Next time I think VIOLENCE might work. Wanna help me Joe?  |  IP: Logged Jeremy Fuentes Mmmm, Dr. Pepper! Posts: 1168 From: Corpus Christi, TX United States Registered: Jan 2004 posted 07-03-2004 01:16 AM                     Damn those Mexican families!!  |  IP: Logged Dominic Espinosa Phenomenal Film Handler Posts: 1172 From: California, U.S.A. Registered: Jan 2004 posted 07-03-2004 01:15 PM                     I'm a quarter mexican and I look it too. One time me and another hispanic coworker went into a theater and asked to see the back rows tickets. The spokesman for the group got in my face and said "Why, is it cause we're mexican? I don't have to show you shit!" How about that. It seems like every time we have a big movie of any kind there are kids hanging off the railing, sitting in the aisles, or more commonly running through the theaters. Since our staff doesn't often check theaters, rather, the projectionists usually do I have to tell a lot of people to sit down. It's kind of sad how many parents allow their children to run around in a dark theater where they not only are disturbing other people but are at risk for hurting themselves. Now let me ask you guys a question...When someone is standing on a chair in the theater and tapping on the portglass while you're threading does it make you feel like a fish in a fishbowl? I got that sensation the other day...  |  IP: Logged

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