posted 09-14-2005 01:18 PM                    

quote: Cory Isemann

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I like it when customers stand up on the top row of seats and rap on the glass until they see someone. I never open up the glass for them, I just give them a "look".

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Rapping on the glass is just plain rude! Anyone who does this should be make to clean it (both inside and out ). Besides, rap music is the route to all evil!

posted 10-07-2005 11:42 AM                    

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Wayne Keyser
The lot of ya - all 23 pages of ya - all seriously need a visit to www.customerssuck.com

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quote:

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Every theater in America does it!

One day I was working both Box Office and Guest Services. When I was at box office, this one couple came up and proceeded to order their tickets. I continued to ask "Do you have any active duty military or student IDs" (We have Active Military & Student discounts at our theatre).

The man said "Yes two militaries". I assumed that his wife/girlfriend/friend/sister/fiancée whoever had an active military too. He showed me his active ID and I asked for the woman's ID. She said she didn't have it but she was military. I told her that we have to see both IDs to get both discounts. She said that her ID was in the car, and she could go run and get it. Before she took off, I asked her if it was a dependent ID. She said yes.

I told her it was only for active military. The man then said "well we got both discounts before with her dependent ID" (FYI: that is the universal comeback of almost every customer when we deny them of something...they did it before). I assured him that even if they did so before, maybe the came around matinee time, and thought they got the discount. The reassured me back that they came around the same time that it was now.

I again told him that I couldn't do anything and showed him the sign that said "Active Military (With ID) $6.50". He then said "Well I will just buy one ticket then." I heard his girlfriend mumble something, then he looked at her and whispered "I will just go to another window and buy another ticket with my ID". Well they way the box office is set up, we talk to customers through a headset, and it picks up "EVERYTHING" you say. I don't know why people think we can't hear them.

So after he said that, I just smiled to myself, and sold him his one ticket. Then I looked over to my left to inform all the box office cashiers that the guy that just left my line already got his military discount, and don't give him another one. I watched him go to another window, and get denied! He looked at me, and gave me this, "Oh no you didn't" look.

The couple game inside and came over to guest service. I walked to the guest service desk (which is a few inches away, since it's connected to box office) and stood beside the manager that was there. The couple came in fussing about how they want both military discounts and why the dependent can't get a discount too. It's the same story with everybody else who complains. We don't make the rules, the movie companies sets these rules. They asked for a refund, and his lady friend then said "Well every movie theatre in America accepts both military IDs, and this is the only one that doesn't". I almost burst into laughter when she said this. Has she been to every movie theatre in America? They asked for a complaint form, in which we didn't have one. They complained about that too. So the manager just gave them a business card, with his name on it.

They then made some more unimportant comments, and then left. I guess there were on their "every theatre in America" road trip. The manager and I just looked at Each other and laughed. The thing about it is, most theatres don't even have a military discount rate. I just wish people could hear that comes out of their mouths.

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