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Author
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Topic: rant on stupid customers
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Ron L. Funderburg
Film Handler
Posts: 6
From: Goodwell, Oklahoma, USA
Registered: Aug 2005
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posted 10-07-2005 12:40 PM
Speaking of a theater full drunks, in 2000 on Saint Patty’s day we had a midnight showing of “Final Destination.” We sold out a 318-seat auditorium all College students (with high school kids sprinkled in) all drunk. They got noisy and abusive and even with Digital sound the noise was so loud it was difficult to hear.
I told my wife to call the police, went up and stopped the film. I went in the Auditorium (not something I recommend with a room full of drunks) and went the front. I received a lot of verbal abuse as I announced the movie would start when the noise stopped. I stood there with arms crossed as they all yelled out at me. One drunk got up and said “I’ll just beat you to a pulp and then go start it myself.”
To which I responded “Your welcome to try. Assuming you can beat me to a pulp and can make it to the booth, what switch will you throw to do that, or is it which button will you push” I then added “just how will do that from jail?” knowing the cops would be there in a minute which they weren’t yet. He shut up and sat down and slowly the all shut up with me just standing there. I slowly walked back up to the lobby looking down the kids as I did, expecting to see cops but no cops yet.
I started the show when I got up to a room full of very quiet kids and started the show back up. It was on the last preview I walked back down to the lobby and still no cops, but then after another minute, they showed up. Asking about the trouble, we related what happened with my wife telling the cops how stupid I was to go in there. The cops agreed and did a walk threw to a very nice group of pretty drunk young people.
![[beer]](graemlins/beer.gif)
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Thomas Dieter
Expert Film Handler
Posts: 234
From: Yakima, WA
Registered: Jun 2004
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posted 10-15-2005 12:09 PM
We just recently had a customer that was just about as rude as I had ever seen them come. I stumbled into the situation by accident while going to check on concession.
A woman about early 30s stated that there was a customer that was being very rude to one of our concessionist ( who happened to walking my direction for assistance.) because there was someone that looked homeless in one of our movies. I said, "thank you, I will see what I can do." I proceeded to head further out to concession, and get details from the employee. The gentelmen(far from it) found me and asked if there was a number that he could call to talk to the manager or the owner. I proceeded to hand him one of our business cards saying "that number there will give you the number to speak with our manager on duty." He politely said, "Thank you, cause I intend on calling and speaking with him and making sure that she, (he pointed at the concessionist that came and spoke with me.) is escorted out of this building." I inquired as to what the problem at hand was and he stated that there was a person that looked homeless in his movie, and he was burping and spitting all throughout his movie with his children. I asked if he had come and gotten an employee when the problem occured. "Yes I did, and you know what she said to me? "What do you want me to do"."
Well it turns out that he never came out of his movie to have the problem looked into, yet he waited til the end of his movie to have the problem recified. And at the time that the concessionist said "What do you want me to do", she had him yelling at her with a full line of people for concessions, with her helping the previous woman mentioned being served by her.
Needless to say, he said that man he was complaining about has gone to another movie, and he walked me to the auditorium that he was in, and said, "What does he look like?" I replied with "a customer waiting for the presentation to start." The gentalman had an astounded look on his face. He then asked if there was anyone else older than I at the theatre. I said yes, the Assistant on Duty. While I walked him to speak with him, he said, "Thank you, now is he older than 16?" I said "Yes, he's been in theatres for 15 years off and on, and just so that you know, I'm 25, and been in theatres for almost 10." He didn't have a response for that.
Well, what it all turns out as, the customer was very unhappy that we allow homeless people in our theatre, and he was afraid for the children that attend here, and I will leave you with a quote from him. " Those people do not belong here "
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Thomas Dieter
Expert Film Handler
Posts: 234
From: Yakima, WA
Registered: Jun 2004
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posted 10-16-2005 04:12 AM
No, see that is the point Aaron, everything past the point of him complaining about the fact he was making noise in his movie was directed at the fact that he was homeless. The customers movie that was in complaint was over. He waited til the movie was over. He never came out to see if we would take care of the problem. And that theatre had almost sold out, surely someone would have come out and complained if he was actually doing something. Having checked the auditorium myself a few times during his show, I never hear or saw this customer do anything.
The customer ended up going to watch another show. Unfortunately, he hadn't paid for a ticket, and when asked for it, he admited to not purchasing one, cept for the one for his previous show. One of the customers that was appauled at how the gentelman was being treated, over her me ask him to leave, and said she would purchase his ticket for that show. That just really pissed off the person in complaint. He ended up calling the police asking them to show and remove the customer, and from his reactions, I could tell that they had told him the same thing we had told him.
I will give you 3 quotes from this gentelman that made myself and my manager on duty agree that he was being prejudice.
1. quote:
That man right there, what does he look like?
2. quote: Thomas Dieter
Those People do not belong here.
3. quote:
I hate to see this theatre in the newspaper cause of this.
With those 3 quotes, we had determined that the customer didn't like the fact that we allowed homeless people in our theatre, cause all homeless people do is stalk children and find ways to sexually abuse them. BTW, both shows that he went to were childrens movies. Madagascar and Sky High.
Over 3 people came to us after the 2nd show was over stating that the complainer was being very rude and had to be prejudice cause he never did anything in the following show.
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Adam Wilbert
Jedi Master Film Handler
Posts: 590
From: Bellingham, WA, USA
Registered: Mar 2002
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posted 10-16-2005 07:21 PM
Not a customer complaint at all, but this relates to the homeless posts above. When I worked at the Valley Art in Arizona, I used to pass this guy sitting outside down the block every day. He was always very nice, "hi, good day" etc. Never asked for money. But he was always there. Christmas eve, we were showing the re-release of A Hard Day's Night, and as I passed him, I asked if he wanted to come to a show. I gave him an employee pass, probably a fireable offence, and comped him some popcorn and soda, also a fireable offence. He thorougly enjoyed himself, and I never felt like a better person. Just thought I'd share.
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