Film-Tech Forum ARCHIVE: Hey you, you suck! (AKA: Outing bad film handlers) Part 2

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Topic: Hey you, you suck! (AKA: Outing bad film handlers) Part 2

Randy Stankey
Film God

Posts: 6539
From: Erie, Pennsylvania
Registered: Jun 99

posted 08-27-2010 09:16 PM

quote:
Call me an old curmudgeon, but I hate it when people "thank" the offenders for their stupidness. You see that in "Letters to the Editor" all the time: "I want to thank the people who stole my son's bike. You've ruined the kid's summer, so thank you very much!"

Or you could just say, "Fuck you very much!" [Big Grin]

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Matt Johnston
Film Handler

Posts: 37
From: Fort Myers, FL
Registered: Oct 2009

posted 08-27-2010 09:17 PM

quote: Joe Redifer
To whoever broke down The Nature of Existence at the Regal Fox Tower Stadium theater in Portland, OR (846 sw Park Ave - 97205), you are a piece of crap! You didn't even bother to secure the head leaders to the film and you also used a teeny tiny piece of tape to secure the reels, thus allowing all of the head leaders to come off and be scrambled in the cans. The name "Jesse" was on the tail. Is this common practice for Regal Entertainment group theaters? If so, this tells me that tape is an extremely expensive commodity for Regal and as little as possible must be used. It also tells me that proper booth training is not very important to Regal. You represent Regal, so this must be how it is with that company. Now everyone knows.

I work for Regal and this is one of my pet peeves too.... I refuse to let any print leave the building if it's not broken down correctly.

Unfortunately, there are bad eggs everywhere (chains and mom/pops and drive-ins alike).

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John Wilson
Film God

Posts: 5438
From: Sydney, Australia.
Registered: Dec 1999

posted 08-27-2010 09:19 PM

I have a build-up log. It's on the tail of the features.

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Kori Marvin
Film Handler

Posts: 7
From: Cadillac, MI, USA
Registered: Jun 2010

posted 08-27-2010 11:28 PM

A special thank you to whoever broke down Charlie St Cloud. Shredded sprocket holes on reel 1 and an even bigger thank you to whoever built the movie and had a terrible print presented to our customers! We had to remove several feet of damaged film! [Frown]

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Monte L Fullmer
Film God

Posts: 8367
From: Nampa, Idaho, USA
Registered: Nov 2004

posted 08-28-2010 12:59 AM

Did you report it to your booker and/or TECH (1-800-99FILMS) with the print no. so you could get a replacement reel or print from Technicolor?

One thing getting a bad print in with damage like that, but it's your responsibility that the damage is reported so it won't come back to you an bite you where it hurts.

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Kori Marvin
Film Handler

Posts: 7
From: Cadillac, MI, USA
Registered: Jun 2010

posted 08-28-2010 10:32 AM

Yes, we called for a replacement reel 1 immediately! [Smile]

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Martin McCaffery
Film God

Posts: 2481
From: Montgomery, AL
Registered: Jun 99

posted 09-04-2010 09:45 AM

Whoever scratched print #122 of The Girl Who Played With Fire before sending it to us, you suck.

The print is scratched from beginning to end. Multiple base scratches across the width of the film of various depths. Looks like someone missed a roller and dragged the film across a rough surface. I'll give you credit, the lines don't wiggle or wave a bit.

Appears to have come from the Circle Theatre in Tulsa, OK. Can't know if they scratched it or got it that way.

I've reported it to Technicolor who said they will try to find another print, but I'm not hopeful.

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Martin McCaffery
Film God

Posts: 2481
From: Montgomery, AL
Registered: Jun 99

posted 09-05-2010 08:50 PM

UPDATE: Technicolor did get us a nice clean print by Sunday afternoon. Not sure how much it will cost us in shipping, but it looks much nicer.

Also, FilmGuard did manage to hide the lighter scratches, but the big dark ones just wouldn't go away.

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99

posted 09-05-2010 09:44 PM

Ummm, why is it YOUR problem to pay for shipping when THEY shipped you a bad print??? If I was you, I would refuse to pay it.

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Martin McCaffery
Film God

Posts: 2481
From: Montgomery, AL
Registered: Jun 99

posted 09-05-2010 10:35 PM

We'll see what happens. Of course, if we refuse to pay, they can refuse to deliver.

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John Wilson
Film God

Posts: 5438
From: Sydney, Australia.
Registered: Dec 1999

posted 09-05-2010 10:47 PM

They sent you faulty goods. They should pay and charge the guys who made the goods faulty in the first place, not you.

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99

posted 09-05-2010 11:13 PM

quote: Martin McCaffery
if we refuse to pay, they can refuse to deliver.

If you don't stand your ground, then sure, they will walk all over you.

This is no different than the lab defect scam Technicolor has going on right now. Basically it works like this. The lab (Deluxe or Technicolor...doesn't matter) makes thousands of reels for a release. Out of those thousands we all know that a few WILL have defects in them, whether it is wild color shifts, loss of sound, etc. You call in the defective reel after your first screening and request another one. Then they send you a bill a few months later for $300-400 claiming YOU damaged it.

First off, lab defects such as color shifting can NOT be caused at the theater level. Other defects such as a bad digital soundtrack on one reel is hardly the fault of the theater either.

Stand your ground and refuse to be bullied. If they continue to pester and threaten you, tell them to deliver the reel to you for inspection. Of course, they will NEVER send you that lab defect reel because they don't want you to have the evidence which could fairly easily be beaten in a court of law, along with new charges against them.

The depot sent you a defective print. THIS IS NOT YOUR PROBLEM, IT IS THEIRS. THEY can foot the shipping bill, and if they want to be a-holes about it, they can reimburse you for the refunds you had to give out too.

Stand your ground. You are in the right.

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Bill Enos
Film God

Posts: 2081
From: Richmond, Virginia, USA
Registered: Apr 2000

posted 09-06-2010 11:27 AM

I've requested replacement reels and prints from DeLuxe and Technicolor dozens of times and NEVER been billed for shipping of the replacements.

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Martin McCaffery
Film God

Posts: 2481
From: Montgomery, AL
Registered: Jun 99

posted 09-06-2010 11:32 AM

Good to know. I'll post the results.

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John Hawkinson
Film God

Posts: 2273
From: Cambridge, MA, USA
Registered: Feb 2002

posted 09-07-2010 07:43 AM

In general, that's true that you're not billed for replacements.

We have sometimes been billed shipping for replacements, but typically only in edge cases that are, if not reasonable, are at least more reasonable.

For instance, on repertory titles where DFS has said, "we know that none of these are in great shape. We can send you another one if you want to try your luck, but we asked and the studio said they won't cover the shipping."

--jhawk

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