my profile | my password | search | faq & rules | forum home

» Film-Tech Forum ARCHIVE   » Operations   » Ground Level   » rant on stupid customers (Page 62)

This topic comprises 75 pages: 1  2  3  ...  59  60  61  62  63  64  65  ...  73  74  75

Author Topic: rant on stupid customers Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 09-17-2012 04:27 AM                     I'm pretty sure that 3D is supposed to be avoided by young kids anyway until their eyes develop. It should be avoided by the rest...just because.  |  IP: Logged Martin McCaffery Film God Posts: 2481 From: Montgomery, AL Registered: Jun 99 posted 09-17-2012 08:22 AM                        Like the thermostat, fake glasses for one year old  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 09-17-2012 12:54 PM                        Martin - we've thought of that but I really think a lot of "moms" would object to us not thinking their baby deserved real glasses. Might be worth a try though.  |  IP: Logged Martin McCaffery Film God Posts: 2481 From: Montgomery, AL Registered: Jun 99 posted 09-17-2012 02:09 PM                        say they are specially tuned "Starter Glasses"  |  IP: Logged Randy Stankey Film God Posts: 6539 From: Erie, Pennsylvania Registered: Jun 99 posted 10-02-2012 10:29 PM                     This customer had brass balls: At the Tom Ridge Center, I only run a movie if I have sold a ticket. It was ten minutes after 3:00 when a guy comes out to the front desk, says he's been waiting for the show to start and asks why the movie was late. Thinking I had goofed, I quickly checked my terminal to see if I missed the show. Nope. Sensible Cinema said, "zero." "I'm sorry, sir, but I haven't sold any tickets to that show." "Well, when are you going to start it?" "I don't run a movie when there aren't any customers." Just to be safe, I asked, "Do you have a ticket? "No." Being only ten minutes late, I could start the show and still be just on time for the next show time. The movie was only 47 minutes long. The next movie would start at 4:00. "Would you like to buy a ticket?" This is where it gets good... The guy says, "Well, I watched the last movie." I'm the only person running the theater. I do everything. Tickets, popcorn, usher, projection and cleanup. I can't be everywhere at once. I occasionally do get people who come in while I'm threading up or doing chores, etc. The other people working at the guest services desk will often let people into the show while I'm not there and tell them to pay when they come out. 99% of them do pay as they exit. I'm not going to pitch a fit over one stinking person seeing a movie without a ticket. Yes, it's important for me to keep my books straight but I can't be everywhere at once. If the company wants 100% compliance, 100% of the time, they'll just have to hire another person to help me. Won't they? Now, in order to get into the theater, the guy had to walk by the front desk, past the register which is visible in plain sight, walk around the 24" X 36" sign listing ticket prices which says, "Buy tickets here," then walk around the Tensa-Barrier with the placard that says, "Present your tickets here," before walking into the theater. That guy must have brass balls to complain about the show being late! He said to me, "If somebody else bought a ticket, then I would get to watch the movie?" Technically, I could have called the cops. The Tom Ridge Center is part of a state park, operated by the PA Department of Natural Resources. All the cops are park rangers. A bunch of Barney Pfeiffs only with police powers equal to the State Police (within park territory) and these guys get to have more than one bullet in their guns. It would have been fun. Business was slow. I can only sweep the floors and take out the trash so many times. I could have used some entertainment. No, I really wouldn't call the cops but who the fuck does this guy think he is? I just politely said, "I'm sorry," then quietly walked down the back hallway, up to the booth to continue my chores. Some people!...  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 10-12-2012 02:17 AM                        This is pretty true to life:  |  IP: Logged Jack Ondracek Film God Posts: 2348 From: Port Orchard, WA, USA Registered: Oct 2002 posted 10-12-2012 09:27 AM                        A year ago, we chased off a pizza delivery guy. Apparently, someone in the theatre had called out for a pizza, and the company saw nothing wrong with selling it to them. I called the place & told them that would not be acceptable, and got my butt handed to me (verbally) for the effort. So... when we caught them a month later, 150 feet up my back driveway, selling another pizza, I handed them their own butt back... courtesy of a lawyer. One letter from him & the problem went away. See what you miss when you work in a cubicle?  |  IP: Logged David E. Nedrow Master Film Handler Posts: 368 From: Columbus, OH, USA Registered: Oct 2008 posted 10-12-2012 03:30 PM                        quote: Mike B We had a lady with several kids, one was 1 yr old, so no ticket purchase for that kid. We only do the no ticket thing for G rated films. Anything else and we would charge a 4 month old. -David  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 10-12-2012 08:16 PM                        We don't charge anyone under 2, but I would really love to institute a $15 "Baby Deposit." If your baby doesn't cry, you get your deposit back.  |  IP: Logged Sam Graham AKA: "The Evil Sam Graham". Wackiness ensues. Posts: 1431 From: Waukee, IA Registered: Dec 2004 posted 10-12-2012 08:30 PM                        quote: Jack Ondracek A year ago, we chased off a pizza delivery guy. Apparently, someone in the theatre had called out for a pizza, and the company saw nothing wrong with selling it to them. The 99W had a similar situation this year...the parents of some kids who were at the drive-in wanted to deliver food to them without paying admission themselves. When they weren't allowed to do this (and after the staff put up with their verbal abuse), they naturally posted a lovely rant on the 99W Facebook fan page about how horribly they were treated and what not. Which resulted in a flurry of replies from customers calling them idiots. This, of course, also resulted in me posting a new rule on our site specifically addressing food deliveries. Every time I think I've thought of everything...  |  IP: Logged Bruce McGee Phenomenal Film Handler Posts: 1776 From: Asheville, NC USA... Nowhere in Particular. Registered: Aug 1999 posted 10-13-2012 09:06 AM                     I walked down the hallway outside theatres earlier this week and found a charger plugged into a wall outlet, and a wire running under the door into the auditorium. I suspected pirates, so I unplugged it and gently pulled on the wire. Like hooking a fish in the river, this girl comes out the door hanging on to the cellphone. She is pissed. I tell her that we dont supply power for her to charge her phones during the movies. I handed her the charger, and she went into the auditorium. A few minutes later, I came back by. It was back, plugged in, and the wire was under the door again. Again, I unplugged it, and pulled on the wire. This time, it came out without a girl attached.. plug and all. I took it to the box office. Nobody came to claim it. I saw the girl leave, too. It's just a regular charger with additional wire spliced into the cord to make it longer. I should have thrown her out the first time.  |  IP: Logged Martin McCaffery Film God Posts: 2481 From: Montgomery, AL Registered: Jun 99 posted 10-13-2012 10:33 AM                        Maybe you should set up a charging dock at your concessions stand. Everyone can charge their phones while they are in the movie and that way they can't pull out the damn things and disturb everyone else!  |  IP: Logged Randy Stankey Film God Posts: 6539 From: Erie, Pennsylvania Registered: Jun 99 posted 10-13-2012 10:40 AM                     That would be a good idea! Somebody should invent a coin-op device. 25 cents for 15 minutes.  |  IP: Logged Edward Havens Jedi Master Film Handler Posts: 614 From: Los Angeles, CA Registered: Mar 2008 posted 10-13-2012 11:58 AM                     quote: Randy Stankey Somebody should invent a coin-op device. 25 cents for 15 minutes. Airports have them. $3 for 15mins.  |  IP: Logged Randy Stankey Film God Posts: 6539 From: Erie, Pennsylvania Registered: Jun 99 posted 10-13-2012 02:08 PM                     If they charge at the max rate, I suppose so, but cost per minute is irrelevant. It's the concept that's important: Provide a service for compensation at the same time you get more cell phones out of the theaters where they don't belong.  |  IP: Logged

All times are Central (GMT -6:00)

This topic comprises 75 pages: 1  2  3  ...  59  60  61  62  63  64  65  ...  73  74  75

Printer-friendly view of this topic

Hop To: Select a Forum: Category: Operations -------------------- Digital Cinema Forum Film Handlers' Forum Large Format Forum Ground Level Feature Info, Trailer Attachments & REAL Credit Offsets Category: Community -------------------- Film-Yak Film Handlers' Movie Reviews The Afterlife Bob Maar's Joke-A-Thon Category: Classified -------------------- Equipment and Supplies Wanted/For Sale Help Wanted/Seeking Employment Category: System -------------------- Software Beta Testing Forum

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.