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Author Topic: rant on stupid customers Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 10-13-2012 06:07 PM                        You guys are missing one key point: the idiot girl had a longer wire attached to her charger. People are FAR too addicted to their phones to leave them at a charging station for even a minute. And then there is the theft problem to think about.  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 11-28-2012 05:37 PM                        Phone rings. I answer. "Hello, I'm wondering if the movie is going to be busy tonight." How would I know that? I told her that I have no idea, but the theatre will be open at about 7:30pm and the show starts at 8pm. "But I really need to know because my car is broken so I have to walk down there and it's a mother-daughter night and I don't want it ruined!"  |  IP: Logged Edward Havens Jedi Master Film Handler Posts: 614 From: Los Angeles, CA Registered: Mar 2008 posted 11-29-2012 02:02 AM                     Not an hour goes by when I am at work where I answer the phone to get asked what's playing or what time something is playing. Now, we have an automated phone system that you need to press 0 in order to speak to a live person, and said recording starts off with "For a list of films playing and showtimes, press 1." They cannot spend ten or fifteen seconds listening to a list of titles we are currently playing (strangely enough, the majority of questions about what we are playing or what time it starts in any given week is usually the first movie listed on the list of titles we are currently playing). How much are my tickets? Why, that's on the system too. And if it's Tuesday, you can imagine how many calls there are asking if it's $5.00 Tuesday. And how much tickets are. And how long it lasts. Like, it is all day or only until a certain time. If only that info was on the phone system. Oh wait. It is. People are just too lazy and/or self-absorbed to spend ten or fifteen seconds listening. They want the info and they want the info NOW! And then there's the special breed of customer who wants me to list off all the movie we are playing. 14 screens, often with at least one split screen. "We're playing 15 movies this week. Is there a specific movie you're looking for?" "No." "Okay, we are playing Movie 1, Movie 2, Movie 3... Movie 14 and Movie 15." "Oh. Aren't you playing Movie You Didn't Mention?" Grrrrrrrr.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 11-29-2012 10:49 AM                        Oh yeah, we get a version of that too. They want to know if we're playing "Movie X," but they just ask what's showing. Then when you tell them, that's when they finally ask about Movie X. I will have to say however, we get FAR less phone calls than we used to, due to our website and probably to a lesser extent, Facebook.  |  IP: Logged James Westbrook Phenomenal Film Handler Posts: 1133 From: Lubbock, Texas, Usa Registered: Mar 2006 posted 11-29-2012 02:00 PM                     We got this 3 times since we opened the movie: "What is Lincoln about?" And last night, we refunded a couple because Mr Lincoln was NOT slaying vampires.  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 11-29-2012 02:46 PM                        A few years back when I was playing "It's Complicated", I had this exact phone call about a dozen times: Phone rings. I answer. "What's playing tonight?" "It's Complicated." "Oh. Well, could you just tell me the title?"  |  IP: Logged Jonathan Goeldner Phenomenal Film Handler Posts: 1360 From: Washington, District of Columbia Registered: Jun 2008 posted 11-29-2012 08:23 PM                     ^ rimshot  |  IP: Logged Gavin Lewarne Master Film Handler Posts: 278 From: Plymouth, UK Registered: Aug 2009 posted 12-12-2012 05:19 AM                     god damn DVDs! eg: So i see you have converted to digital now, is it DVDs that you play?" no no no no no no no no no no no no no no no no no  |  IP: Logged Michael Gonzalez Jedi Master Film Handler Posts: 790 From: Grand Island , NE USA Registered: Sep 2000 posted 12-13-2012 08:44 PM                     DVD's? Dvd's are so 1990's We run with Blu-Rays now...  |  IP: Logged Michael Gonzalez Jedi Master Film Handler Posts: 790 From: Grand Island , NE USA Registered: Sep 2000 posted 12-22-2012 08:29 PM                     So I had a woman with her husband and adult son, show up after the scheduled start time for our 4:00 showing of The Hobbit in 2D. Unfortunately the show had already sold out. She was not happy but proceeded to buy tickets for the next showtime at 7:30. She then came back for that show again after the scheduled start time (another sell out) and was really upset that the only open seating was near the front. So she got a refund and I heard her mumble under her breath as she was walking away that she was going to write a letter to the editor of the local newspaper.  |  IP: Logged Charles Dean Eul-Stacy Film Handler Posts: 3 From: Spirit Lake, IA U.S.A Registered: Aug 2012 posted 12-26-2012 05:46 PM                    We currently have a couple movies with about 20 minutes between showings. I was acting as a ticket taker and a small group of people came up to the hall entrance. I inform that unfortunately their movie wasn't seating just yet, the usher was just finishing up, and it would just be a couple more minutes. They started complaining about how their movie starts in 15 minutes and saying how ridiculous it was that couldn't go in yet. About 2 minutes later I inform them that they're movie is now seating, and they go into their theater agitated by the wait. These same people decided the best way to let out their frustration of having to wait for their movie to finish being cleaned was to leave an absolute mess in the auditorium. That's clearly going to help in giving patrons less of a wait in the future Almost agitates me as much as the people who show up an early and complain about not being able to be seated yet.  |  IP: Logged Michael Brown Phenomenal Film Handler Posts: 1522 From: Bradford, England Registered: May 2001 posted 12-30-2012 05:11 PM                     Had a fairly busy day with it being just after christmas with fairly long lines, twice I've had people show up to our ticket check asking if we could somehow bump them to the front of the queue since they are afraid their movie is about to start. And both time I've explained that everyone in the queue is waiting to buy movie tickets - probably for the same film as them so they need to be patient and wait in line like everyone else.  |  IP: Logged Michael Gonzalez Jedi Master Film Handler Posts: 790 From: Grand Island , NE USA Registered: Sep 2000 posted 07-06-2013 07:23 AM                     So here is a new one.. Young couple shows up with their two young girls for our 10:00 PM showing of "The Heat". The inappropriateness of that is a discussion for another tread. Anyway, when one of our ushers were doing theater checks, he notices something unusual. The parents where watching the movie and the girls where watching a different movie on a Portable DVD player that they sucked in. Of course the couple where shocked to find out that this would not be allowed. You cannot make stuff like this up.  |  IP: Logged System Notices Forum Watchdog / Soup Nazi Posts: 215 Registered: Apr 2004 posted 04-26-2016 08:54 PM                 It has been 1025 days since the last post.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 04-26-2016 08:54 PM                        A guy today asked me if that movie "Jungle Bunnies" was any good.  |  IP: Logged

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