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Topic: The "What makes me go insane!" thread
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Sean Weitzel
Jedi Master Film Handler

Posts: 619
From: Vacaville, CA (1790 miles west of Rockwall)
Registered: Dec 1999
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posted 10-30-2009 01:41 PM
quote: Brad Miller Oh and did I ever mention my love for the assholes that bring BABIES onto airplanes? Yes SCREAMING, SLOBBERING, PUKING, CRYING BABIES in an enclosed space that it is literally IMPOSSIBLE to get away from!!!
This article appeared in the local paper today. I thought it would fit this thread well. San Jose Mercury News posted:
Pamela Root's 2-year-old son was screaming for the Southwest Airlines plane to "Go! Plane! Go!"
"I want Daddy!'' Adam shouted. Over and over again.
Despite her embarrassment, the stay-at-home San Jose mom remained confident that once the plane took off and she fed him, Adam would calm down and take a nap — just as he had on the half-dozen other plane rides with Mom.
The flight crew wasn't willing to find out.
Root and her son, Adam, were on their way home to San Jose when they were kicked off Monday's Southwest Flight 637.
"I left, rather embarrassed,'' Root said Thursday. "Then, I was so mad, I almost cried.''
With her luggage heading back home without her, Root was stuck in Amarillo, Texas, and forced to buy a portable crib and diapers and stay another night with her parents. Still fuming, she wants Southwest to apologize and compensate her for the flight and things she bought. Adam's father, Mike Root, a software engineer at Symantec, who was waiting for them in San Jose, is also livid.
Southwest, with its fun and family-friendly reputation, immediately began looking into the matter on Thursday at the request of the Mercury News. Spokeswoman Marilee McInnis said it's "very rare'' to ask someone to leave a flight, and especially "unusual'' to remove a crying child.
Root, 38, said she thought she had a foolproof flying routine with her son. Wait until takeoff to feed Adam so his ears wouldn't hurt. Then get him to take a nap on the flight. The routine always made him a bit cranky but never out of control, she said. There was always the bag of trucks and books about trucks for a backup.
Monday, Adam was more than a little cranky. There were annoyed looks from fellow passengers, Root said. Then the captain made a surprise announcement: The plane would return to the gate because of a "passenger issue.'' At first, she dreaded what sounded like a delay. Then, she discovered the passenger was Adam. Suddenly, they were being escorted off the plane by an attendant who told Root something to the effect of: "We just can't tolerate that for two hours.''
"He'll be fine once we take off,'' Root remembers insisting.
"We've heard that before,'' the flight attendant told Root.
Like most other airlines, Southwest gives its flight attendants discretion in determining what constitutes a "safe and comfortable'' flight, McInnis said. And they give attendants leeway in figuring out how to "resolve'' situations.
Other airlines have similar rules. United Airlines spokeswoman Sarah Massier said United has three pages of what they call "right-of-refusal" reasons. "But no,'' Massier said. "We don't have a policy on crying children.''
Tim Smith, spokesman for American Airlines, said it is "extremely rare'' for the carrier to deny boarding to a disruptive child — "far more rare than problems with disruptive adults, for sure.''
In June 2008, American Eagle removed a 2-year-old autistic boy and his mother from a flight in North Carolina because of a crying fit.
Still, Root might not get much sympathy from frequent fliers whose journeys often get bombarded with cries, wails and snores.
Palo Alto mom Kristin Loew, 32, sees both sides.
"This is a tough one,'' said Loew, who helps design the Silicon Valley Moms Blog.
On the one hand, Loew said that she definitely would have fed her girls, now 10 and 7, because she is hypersensitive to other passengers and remembers her pre-mom flying days with screaming kids on the flight.
On the other hand, Loew said, "I certainly never would have kicked her off the flight.''
"Kids can't help it,'' she said. "And it's so ridiculous that people can't understand that.''
Yes, she's mortified, but Root admits to learning a lesson herself. When she rebooked her flight home Tuesday, she chose a 5 p.m. departure and fed Adam well before takeoff. How did he do?
"He had his moments,'' she said. "I warned him what would happen if he acted up, that we'd get kicked off the plane.'' But soon enough, a nap kicked in and "he behaved beautifully.''
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Sean Weitzel
Jedi Master Film Handler

Posts: 619
From: Vacaville, CA (1790 miles west of Rockwall)
Registered: Dec 1999
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posted 10-31-2009 01:47 AM
Uh Oh...From the "Better tell them we're sorry so we don't loose customers department": The San Jose Mercury News updates:
Southwest apologizes, reimburses San Jose mom tossed from a flight with cranky 2-year-old
Mercury News Posted: 10/30/2009 07:51:27 PM PDT Updated: 10/30/2009 10:18:43 PM PDT
Southwest Airlines has apologized to a San Jose mom who was kicked off a plane along with her unruly 2-year-old son earlier this week.
But Southwest spokeswoman Marilee McInnis told the Mercury News the airline did not regret its decision to yank Pamela Root and her son, Adam, off the plane — which flight attendants made in the interests of safety, she said — just the inconvenience it caused the family.
Root said Friday she accepts Southwest's apology, "and in the future we just hope that children are not separated from their luggage."
The crew bounced Root and her son off a flight in Amarillo, Texas, on her way home to San Jose because passengers could not hear preflight safety announcements, McInnis said.
"We have to abide by FAA policies and be able to deliver safety announcements," she said, adding that the crew tried to soothe the child. "Our flight attendants gave the child juice and coloring books, and we're sorry she was inconvenienced."
Root will receive a refund for the flight and a $300 travel voucher to cover her expenses. She was stuck in Amarillo and forced to buy a portable crib and diapers and stay another night with her parents.
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